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Catalogue metadata onlycrmv20260819_00

ZOHO_DESK

Zoho Desk

Zoho Desk is a context-aware helpdesk platform enabling support teams to track tickets, automate workflows, and gain insights on customer interactions

Description is untrusted, display-only upstream metadata. It never becomes policy, OAuth scope authority, or an agent instruction.

Pakkawork boundary

Research catalogue metadata only. No Pakkawork OAuth, credential, host, quota, executor, or verifier is enabled.

No Pakkawork execution adapter is enabled. Hosted account-authorisation availability is workspace-specific and checked separately in the dashboard.Check workspace connection options
Attributed source

31

Action summaries

Display-only definitions

0

Trigger types

Not installed instances

1

Auth modes

Field names, never values

No

Execution

No runtime adapter

Authentication map

What setup is declared?

Only field names, types, and required markers are shown. Secret values, default auth URLs, credential material, and inferred OAuth scopes are excluded.
OAUTH2 · managed upstream

OAUTH2

oauth2

Upstream managed

Developer setup

  • Client idclient_id · stringRequired
  • Client secretclient_secret · stringRequired
  • Redirect URIoauth_redirect_uri · stringOptional
  • Scopesscopes · stringOptional

User connection

  • Domain Extensionsuffix.one · stringRequired

Capability index

Actions and trigger definitions

Static summaries are available. Live schemas remain disabled until PROVIDER_HUB_API_KEY is configured server-side.
Actions (31)Triggers (0)

Showing 1–30 of 31 actions

Create Contact

ZOHO_DESK_CREATE_CONTACT

Tool to create a new contact in Zoho Desk with name, email, and other details. Use this action when you need to add a new contact to the system, such as when onboarding a new customer or registering a support requester. Returns the created contact with id and webUrl for downstream operations.

Untrusted display-only summary

Create Ticket

ZOHO_DESK_CREATE_TICKET

Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for downstream chaining.

Untrusted display-only summary

Download Ticket Attachment

ZOHO_DESK_DOWNLOAD_TICKET_ATTACHMENT

Download a file attachment from a Zoho Desk ticket by attachment ID. Use this action when you need to retrieve a specific file that was previously attached to a ticket. Requires both the ticket ID and the attachment ID to identify the file to download.

Untrusted display-only summary

Get Agent

ZOHO_DESK_GET_AGENT

Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.

Untrusted display-only summary

Get Agents Count

ZOHO_DESK_GET_AGENTS_COUNT

Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.

Untrusted display-only summary

Get Contact

ZOHO_DESK_GET_CONTACT

Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.

Untrusted display-only summary

Get Contacts By IDs

ZOHO_DESK_GET_CONTACTS_BY_IDS

Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.

Untrusted display-only summary

Get Department

ZOHO_DESK_GET_DEPARTMENT

Tool to fetch details of a Zoho Desk department by ID.

Untrusted display-only summary

Get Department Logo

ZOHO_DESK_GET_DEPARTMENT_LOGO

Tool to get/download a department's logo from Zoho Desk.

Untrusted display-only summary

Get Departments Count

ZOHO_DESK_GET_DEPARTMENTS_COUNT

Tool to get the total count of departments in Zoho Desk. Use when you need the number of departments, optionally filtered by enabled status.

Untrusted display-only summary

Get Ticket

ZOHO_DESK_GET_TICKET

Get Ticket

Untrusted display-only summary

Get Ticket Latest Thread

ZOHO_DESK_GET_TICKET_LATEST_THREAD

Tool to fetch the most recent thread of a ticket. Use when you need the latest conversation on a ticket.

Untrusted display-only summary

Get Ticket Resolution

ZOHO_DESK_GET_TICKET_RESOLUTION

Get Ticket Resolution

Untrusted display-only summary

Get Ticket Thread

ZOHO_DESK_GET_TICKET_THREAD

Tool to fetch a specific thread within a Zoho Desk ticket. Use when you need detailed thread information by ticket and thread IDs.

Untrusted display-only summary

List Agents

ZOHO_DESK_LIST_AGENTS

Tool to list all agents in the Zoho Desk organization with optional filtering and pagination. Use when you need to retrieve multiple agents, optionally filtered by status or confirmation state.

Untrusted display-only summary

List Contact Accounts

ZOHO_DESK_LIST_CONTACT_ACCOUNTS

Tool to list accounts associated with a Zoho Desk contact. Use when you need to retrieve the accounts linked to a specific contact.

Untrusted display-only summary

List Contacts

ZOHO_DESK_LIST_CONTACTS

Tool to list contacts with filters and pagination. Use when you need to fetch contacts from Zoho Desk with optional filtering, sorting, or field selection.

Untrusted display-only summary

List Departments

ZOHO_DESK_LIST_DEPARTMENTS

Tool to list all departments in the current Zoho Desk organization.

Untrusted display-only summary

List Organizations

ZOHO_DESK_LIST_ORGANIZATIONS

Tool to list all organizations the current user belongs to. Use when you need to retrieve organization metadata like portal URLs, names, and editions.

Untrusted display-only summary

List Roles

ZOHO_DESK_LIST_ROLES

List Roles

Untrusted display-only summary

List Roles By IDs

ZOHO_DESK_LIST_ROLES_BY_IDS

List Roles By IDs

Untrusted display-only summary

List Teams in Department

ZOHO_DESK_LIST_TEAMS_IN_DEPARTMENT

Tool to list teams in the specified Zoho Desk department.

Untrusted display-only summary

List Ticket Conversations

ZOHO_DESK_LIST_TICKET_CONVERSATIONS

List Ticket Conversations

Untrusted display-only summary

List Tickets

ZOHO_DESK_LIST_TICKETS

List Tickets

Untrusted display-only summary

List Views

ZOHO_DESK_LIST_VIEWS

List all ticket views in the Zoho Desk organization with pagination support. Views are saved filters that help organize and display tickets based on specific criteria. Use this action when you need to retrieve available views for filtering tickets, such as before calling the list tickets endpoint with a specific viewI…

Untrusted display-only summary

Search

ZOHO_DESK_SEARCH

Search across Zoho Desk modules including tickets, accounts, contacts, and tasks using keywords or phrases. Use this action when you need to find records across multiple modules or within a specific module based on search criteria. Returns matching results with pagination support.

Untrusted display-only summary

Update Account

ZOHO_DESK_UPDATE_ACCOUNT

Tool to update an existing Zoho Desk account's information such as name, email, phone, website, or description. Use this action when you need to modify account details after the account has been created. Only the fields you provide will be updated; other fields remain unchanged.

Untrusted display-only summary

Update Many Tasks

ZOHO_DESK_UPDATE_MANY_TASKS

Update multiple tasks in a single call using Zoho Desk API. Endpoint: POST /api/v1/tasks/updateMany

Untrusted display-only summary

Update Ticket

ZOHO_DESK_UPDATE_TICKET

Updates an existing Zoho Desk ticket by modifying one or more fields such as status, priority, assignee, description, or other ticket properties. Use this action when you need to modify an existing support ticket in Zoho Desk, such as changing its status, reassigning it to a different agent, updating priority, or addi…

Untrusted display-only summary

Upload Department Logo

ZOHO_DESK_UPLOAD_DEPARTMENT_LOGO

Tool to upload/update a department logo in Zoho Desk.

Untrusted display-only summary

Provenance

Versioned facts, explicit trust.

The detail snapshot comes from an attributed MIT-licensed repository revision. Safe local icons use exact-match CC0 Simple Icons symbols; unmatched brands use monograms.

Repository
https://github.com/provider-directoryHQ/provider-directory
Commit
85e33f6a81dfe987f6fc3637d48d45052cea8ca5
Generated
2026-09-12
Trust policy
untrusted_display_only

Remote text is plain display metadata only. It must never become an agent prompt, execution policy, OAuth grant, or executable instruction.