FAQ

Questions, answered honestly.

Everything about how Pakkawork works, the legal basis, pricing, and how we handle your data.

Product

What does Pakkawork actually do?+

Pakkawork turns a WhatsApp deal into a proper India-jurisdiction contract in about two minutes. You paste the chat or upload screenshots, AI drafts a 20-clause contract, your client acknowledges it with an OTP, you track milestones, and — if a client ghosts — you generate a court-ready evidence pack with one click.

Do I have to change how I work with clients?+

No. You keep closing deals on WhatsApp the way you already do. Pakkawork just adds protection on top — it reads the conversation you already had and turns it into something enforceable.

How does the AI build a contract from a chat?+

The AI reads your pasted text or screenshots, extracts the scope, amount, milestones, and deadlines, and assembles a 20-clause contract written for Indian jurisdiction. You review and adjust anything before sending. When numbers were negotiated (e.g. 8000 → 6500 final), it uses the final agreed amount.

Does my client need to download an app or create an account?+

No. Your client clicks a link, reads the contract, and enters a mobile OTP. No app, no signup — around a minute of friction.

Legal

Is a Pakkawork contract legally valid in India?+

The contracts are written for Indian jurisdiction, with dispute terms under Indian law and arbitration under the Arbitration and Conciliation Act, 1996. The client's OTP acknowledgement creates an electronic record under the Information Technology Act, 2000. For high-value disputes we still recommend a lawyer review.

Is OTP acknowledgement the same as a digital signature?+

Not exactly. It isn't a Digital Signature Certificate, but it is strong, contemporaneous evidence: it records that a specific phone number acknowledged specific terms at a specific time, with an IP and timestamp, as an electronic record under the IT Act, 2000.

What's in the evidence pack?+

Five sections: project summary, the acknowledgement record (number, timestamp, IP), milestone status, the communication log, and the full agreement — compiled into a single legal-ready PDF you can attach to a legal notice or a Consumer Forum filing.

Payments & pricing

Does Pakkawork hold my money like an escrow?+

No. Payments go directly from your client to you via UPI or payment links. We generate links, track status, and send reminders, but funds never touch us. This keeps us out of RBI payment-aggregator regulation and keeps your money yours.

What does it cost?+

Every account gets 5 free credits per month — that's 1 full contract, free, every month. No credit card required. Need more? Buy credit packs that never expire (from ₹299 for 5 contracts), or get a monthly plan — Pro at ₹799/month for 20 contracts, or Premium at ₹1,999/month for 75 contracts. One recovered project typically pays for years.

Privacy & security

Do you store my WhatsApp chats?+

No. Your raw chat text or screenshots are sent to the AI once to extract the structured contract details, and the raw input is not persisted. We keep the structured contract, not your conversation.

How is my account secured?+

Passwords are hashed with scrypt and a unique salt — we never store them in plain text. Sessions use httpOnly cookies, and your projects are isolated per account so no other user can see them.

Are you compliant with Indian data law?+

Our privacy practices are aligned with the Digital Personal Data Protection Act, 2023. We collect only what's needed to run the service and explain it all in our Privacy Policy.

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Join thousands of Indian freelancers who are finally getting paid for the work they deliver.

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Create your first contract. It's free.

  • First 3 contracts — completely free
  • Client signs with OTP — no app needed
  • AI extracts scope from WhatsApp chat
  • Court-ready evidence PDF, one click
  • No credit card. No lock-in. Ever.
Create my first contract — free

Free to start · No credit card · Chats never stored