Privacy Policy

1. Who we are

Pakkawork ("we", "us") provides an online contract and payment-protection tool for freelancers. For the purposes of the Digital Personal Data Protection Act, 2023 (DPDP), we act as a Data Fiduciary for the personal data you provide.

2. What we collect

Account data: your name, email, and a securely hashed password.

Contract data: the structured details we extract from your input — project title, scope summary, amounts, milestones, and your client's name and phone number (if you provide them).

Client acknowledgement data: when your client acknowledges a contract, we record their mobile number, a timestamp, and IP address as proof of acknowledgement.

Usage data: basic technical logs needed to run and secure the service.

3. What we do NOT store

We do not store the raw WhatsApp conversation text or screenshots you upload. They are processed once to extract the contract details and then discarded. We keep only the structured contract — which is the document you asked us to create.

We do not sell your data, and we do not use your contract content to train AI models.

4. How we use your data

To generate your contracts, track milestones, send payment reminders, and produce evidence packs.

To operate your account, provide support, and keep the service secure.

We use your data only for these stated purposes (purpose limitation under DPDP).

5. AI processing

To read your chat or screenshots, we may send that content to a third-party AI provider (currently Google's Gemini API) for a single extraction request. This is done over an encrypted connection and the content is not retained by us after extraction. We encourage you to review the AI provider's own data-handling terms.

6. Data sharing

We share data only with service providers that help us run Pakkawork (for example, hosting, AI extraction, and — where enabled — SMS and payment-link providers), strictly to deliver the service. Payments, where enabled, go directly between you and your client; we do not hold funds.

7. Your rights

Under the DPDP Act you may access, correct, or request deletion of your personal data, and withdraw consent. To exercise any of these, email admin@pakkawork.com and we will respond within a reasonable period.

8. Data security & retention

We protect data with encryption in transit and reasonable safeguards. We keep contract and acknowledgement records for as long as your account is active or as needed to provide evidence packs, after which they can be deleted on request.