1. The service
Pakkawork is an AI governance control plane. It resolves agent requests to immutable tool contracts, computes risk, applies server-side policy, obtains human approval when required, executes authorised provider calls, verifies supported outcomes, supports registered recovery actions, and records signed evidence.
Pakkawork is not an agent framework, provider API, law firm, auditor, or certification body.
2. Current coverage and product limits
The catalogue contains 555 published contracts across 16 Google apps. Gmail, Calendar, Drive, Sheets, and Docs are executable today; the remaining apps connect and are catalogued but must not be treated as executable until Pakkawork identifies them as such.
Twenty-two contracts perform real post-condition read-back. The other 533 execute and meter without independent outcome confirmation. Features, limits, and provider availability may evolve, and preview or generated capabilities may change.
3. Accounts, workspaces, and credentials
You must provide accurate account information, protect login credentials and agent keys, and promptly revoke access that is no longer authorised. You are responsible for workspace members, registered agents, named operators, risk ceilings, and activity performed through credentials you control.
Do not share provider tokens or active agent keys with unauthorised people. Pakkawork shows an agent key once and stores only its sha256 hash.
4. Authorisation and acceptable use
You may connect and act through a provider only when you have authority to grant the requested scopes and perform the requested actions. You must comply with provider rules and all laws that apply to your use.
You may not bypass policy or approval controls, probe another tenant, introduce malicious descriptions or schemas, abuse provider quotas, interfere with the service, or use Pakkawork for unlawful, deceptive, harmful, or unauthorised activity.
5. Policies, approvals, and operator responsibility
Workspace administrators configure policies within the system safety floor. Approvers are responsible for reviewing the contract, arguments, risk, target, and context available to them before deciding. An approval permits the defined request; it is not a guarantee that the request is appropriate for every business or legal context.
Critical actions require two distinct approvers. Required thresholds are pinned while a request is in flight, and an agent may not approve its own action.
6. Provider connections and third-party services
Provider APIs, identity services, infrastructure, and other third-party systems have their own terms, availability, quotas, and data practices. Pakkawork is not endorsed by those providers and does not control their outages, responses, policy changes, or account decisions.
Each workspace supplies its own OAuth client where required. You are responsible for provider configuration, granted scopes, quota, and compliance with the connected provider's terms.
7. Plans, billing, and order terms
Developer is free and requires no card to start. Team access and Enterprise scope are offered through the current pricing or contact flow. Any fee, billing period, renewal rule, service level, or additional commercial term must be stated in the checkout, order form, or signed agreement that applies to the workspace.
If an order term conflicts with these general terms, the signed order term controls for that commercial subject. The Refund & Cancellation Policy explains the public baseline where an order does not state a different rule.
8. Data, feedback, and intellectual property
You retain rights in data and configuration you submit. You grant Pakkawork the limited permission needed to process that material to provide, secure, and support the service. You represent that you have the rights and authority needed for that processing.
Pakkawork and its licensors retain rights in the service, product design, software, catalogue generation, documentation, and branding. Feedback may be used to improve the service without identifying confidential information as yours.
9. Availability, warranties, and liability
The service is provided on an as-available basis. Pakkawork does not promise uninterrupted availability, universal provider compatibility, prevention of every harmful action, successful recovery in every case, or a particular regulatory outcome.
Nothing in these terms limits rights or liability that cannot lawfully be limited. To the extent permitted by applicable law and any controlling order, Pakkawork is not responsible for indirect, incidental, special, or consequential loss arising from agent behaviour, provider systems, user configuration, or unauthorised credentials.
10. Changes, suspension, applicable law, and contact
Pakkawork may update the service or these terms, and may suspend access needed to protect tenants, providers, or the control plane. Material term changes will be reflected by a revised date or another appropriate notice.
A signed order may identify governing law and dispute venue. Otherwise, applicable law determines the rights and forum that cannot be selected here, including mandatory data-protection and consumer rights. Questions may be sent to admin@pakkawork.com.