API_KEY
request_tracker_api_key
Developer setup
No fields declared in this snapshot.
User connection
- RT Base URLfull · stringRequired
- API Tokengeneric_api_key · stringRequired
All integrations
RT
Catalogue metadata onlycustomer supportv00000000_00
REQUEST_TRACKER
Request Tracker (RT)
Request Tracker is a ticketing and workflow platform for managing support requests, queues, users, assets, knowledge articles, and related operations.
Description is untrusted, display-only upstream metadata. It never becomes policy, OAuth scope authority, or an agent instruction.
Pakkawork boundary
Research catalogue metadata only. No Pakkawork OAuth, credential, host, quota, executor, or verifier is enabled.
No Pakkawork execution adapter is enabled. Hosted account-authorisation availability is workspace-specific and checked separately in the dashboard.Check workspace connection options
Attributed source 11
Action summaries
Display-only definitions
0
Trigger types
Not installed instances
1
Auth modes
Field names, never values
No
Execution
No runtime adapter
Authentication map
What setup is declared?
Only field names, types, and required markers are shown. Secret values, default auth URLs, credential material, and inferred OAuth scopes are excluded.
API_KEY
Provider setup
Capability index
Actions and trigger definitions
Static summaries are available. Live schemas remain disabled until PROVIDER_HUB_API_KEY is configured server-side.
Showing 1–11 of 11 actions
Add Ticket Comment
REQUEST_TRACKER_ADD_TICKET_COMMENT
Add a private internal comment to an RT ticket. The comment creates a durable transaction that REST2 cannot remove; RT scrips may still notify staff.
Untrusted display-only summary
Create Ticket
REQUEST_TRACKER_CREATE_TICKET
Create a durable RT ticket in a queue. Creation may run RT scrips or send notifications and cannot be fully erased through REST2.
Untrusted display-only summary
Get Queue
REQUEST_TRACKER_GET_QUEUE
Retrieve one visible RT queue by id or exact name, including lifecycle and capability-sensitive links.
Untrusted display-only summary
Get Ticket
REQUEST_TRACKER_GET_TICKET
Retrieve one visible RT ticket, including its current fields and capability-sensitive links for allowed follow-up operations.
Untrusted display-only summary
Get Ticket History
REQUEST_TRACKER_GET_TICKET_HISTORY
Return one page of detailed ticket history, including transaction types, field changes, comments, creators, and timestamps.
Untrusted display-only summary
List Queues
REQUEST_TRACKER_LIST_QUEUES
List queues visible to the connected RT user so an agent can select a queue for ticket search or creation. Returns one bounded page.
Untrusted display-only summary
List Ticket Attachments
REQUEST_TRACKER_LIST_TICKET_ATTACHMENTS
List attachment metadata references associated with a visible RT ticket without downloading attachment content.
Untrusted display-only summary
Reply to Ticket
REQUEST_TRACKER_REPLY_TO_TICKET
Send public correspondence on an RT ticket. This can email requestors or other recipients according to RT configuration and creates a durable transaction that REST2 cannot remove.
Untrusted display-only summary
Search Tickets
REQUEST_TRACKER_SEARCH_TICKETS
Search visible RT tickets with an explicit TicketSQL expression and return one bounded page. Use a condition such as `id > 0` when listing tickets; an omitted search does not list all tickets.
Untrusted display-only summary
Search Users
REQUEST_TRACKER_SEARCH_USERS
Search RT users with structured field conditions and return one bounded page of user references or selected fields for requester and owner lookup.
Untrusted display-only summary
Update Ticket
REQUEST_TRACKER_UPDATE_TICKET
Update selected metadata on an existing RT ticket and verify every requested field by reading it back. Omitted fields are unchanged.
Untrusted display-only summary
Provenance
Versioned facts, explicit trust.
The detail snapshot comes from an attributed MIT-licensed repository revision. Safe local icons use exact-match CC0 Simple Icons symbols; unmatched brands use monograms.
- Repository
- https://github.com/provider-directoryHQ/provider-directory
- Commit
- 85e33f6a81dfe987f6fc3637d48d45052cea8ca5
- Generated
- 2026-09-12
- Trust policy
- untrusted_display_only
Remote text is plain display metadata only. It must never become an agent prompt, execution policy, OAuth grant, or executable instruction.