PYLON_MCP
Pylon is an AI-native B2B customer support platform that unifies ticketing, chat, knowledge base, and account intelligence across channels like Slack Connect, Microsoft Teams, email, and in-app chat.
Description is untrusted, display-only upstream metadata. It never becomes policy, OAuth scope authority, or an agent instruction.
Pakkawork boundary
Research catalogue metadata only. No Pakkawork OAuth, credential, host, quota, executor, or verifier is enabled.
12
Action summaries
Display-only definitions
0
Trigger types
Not installed instances
1
Auth modes
Field names, never values
No
Execution
No runtime adapter
Authentication map
DCR_OAUTH
No fields declared in this snapshot.
Capability index
Showing 1–12 of 12 actions
PYLON_MCP_CREATE_ISSUE
Create a new issue/ticket in Pylon. Requires an organization ID, account ID, title, and body HTML. Optionally specify requester, priority, assignee, team, and tags.
Untrusted display-only summary
PYLON_MCP_GET_ACCOUNT
Get full details for a Pylon customer account. Pass either the account ID (UUID) or external ID. Returns account details including name, domain, owner, tags, custom fields, and linked channels.
Untrusted display-only summary
PYLON_MCP_GET_CONTACT
Get full details for a Pylon contact (customer). Pass the contact ID (UUID). Returns contact details including name, email, account, and custom fields.
Untrusted display-only summary
PYLON_MCP_GET_ISSUE
Get full details for a Pylon support issue/ticket. Pass either the issue ID (UUID) or issue number. Returns title, body, state, metadata, custom fields, and nested account/assignee/requester info.
Untrusted display-only summary
PYLON_MCP_GET_ISSUE_MESSAGES
Get the full message history for a Pylon issue. Pass either the issue ID (UUID) or issue number. Returns all messages in chronological order with author info.
Untrusted display-only summary
PYLON_MCP_GET_ME
Get the currently authenticated user's details. Returns the user's name, email, role, and teams. No parameters required.
Untrusted display-only summary
PYLON_MCP_GET_USER
Get full details for a Pylon user (team member). Pass the user ID (UUID). Returns user details including name, email, role, and teams.
Untrusted display-only summary
PYLON_MCP_SEARCH_ACCOUNTS
Search for customer accounts in Pylon. Returns a lightweight summary of accounts matching the specified filters. Supports filtering by custom fields using the custom_field_filters parameter - pass the custom field slug as the field name. For user-type custom fields (e.g. Salesforce AE owner), you can pass a Pylon user…
Untrusted display-only summary
PYLON_MCP_SEARCH_ISSUES
Search for issues/tickets in Pylon. Returns a lightweight summary of issues matching the specified filters. Supports cursor-based pagination - use the returned cursor to fetch additional pages. To get full issue details including body, custom fields, and nested account/assignee/requester info, use the issue resource:…
Untrusted display-only summary
PYLON_MCP_UPDATE_ACCOUNT
Update an existing customer account in Pylon. You can update the name, owner, tags, and custom fields. Use the get_custom_fields tool with object_type 'account' to discover available custom field slugs. Use the get_account tool to get full account details before updating.
Untrusted display-only summary
PYLON_MCP_UPDATE_ISSUE
Update an existing issue/ticket in Pylon. You can update the state, assignee, team, and tags. Use the issue resource (issue://{issueId}) to get full issue details before updating.
Untrusted display-only summary
PYLON_MCP_UPLOAD_ACCOUNT_FILES
Upload one or more files (e.g. PDFs) into the Files tab of an account. Files with a matching filename are overwritten. Max 5 files per call, max 10 MB per file.
Untrusted display-only summary
Provenance
The detail snapshot comes from an attributed MIT-licensed repository revision. Safe local icons use exact-match CC0 Simple Icons symbols; unmatched brands use monograms.
Remote text is plain display metadata only. It must never become an agent prompt, execution policy, OAuth grant, or executable instruction.