All integrations
PR
Catalogue metadata onlycustomer supportv20260615_00

PRODUCTLANE

Productlane

Productlane is a customer support and feedback system designed for modern companies, built on Linear.

Description is untrusted, display-only upstream metadata. It never becomes policy, OAuth scope authority, or an agent instruction.

Pakkawork boundary

Research catalogue metadata only. No Pakkawork OAuth, credential, host, quota, executor, or verifier is enabled.

No Pakkawork execution adapter is enabled. Hosted account-authorisation availability is workspace-specific and checked separately in the dashboard.Check workspace connection options
Attributed source

39

Action summaries

Display-only definitions

0

Trigger types

Not installed instances

1

Auth modes

Field names, never values

No

Execution

No runtime adapter

Authentication map

What setup is declared?

Only field names, types, and required markers are shown. Secret values, default auth URLs, credential material, and inferred OAuth scopes are excluded.
API_KEY

API_KEY

productlane_api_key

Provider setup

Developer setup

No fields declared in this snapshot.

User connection

  • Productlane API Keygeneric_api_key · stringRequired

Capability index

Actions and trigger definitions

Static summaries are available. Live schemas remain disabled until PROVIDER_HUB_API_KEY is configured server-side.

Showing 1–30 of 39 actions

Create Changelog Entry

PRODUCTLANE_CREATE_CHANGELOG

Tool to create a new changelog entry in Productlane. Use when you need to document product updates, new features, or bug fixes. The content supports markdown format including headings, bulleted lists, and other markdown features.

Untrusted display-only summary

Create Company

PRODUCTLANE_CREATE_COMPANY

Tool to create a new company in Productlane. Use when you need to add a company record with optional domain-based contact auto-linking. Authentication required via Bearer token.

Untrusted display-only summary

Create Contact

PRODUCTLANE_CREATE_CONTACT

Tool to create a new contact in your Productlane workspace with optional company linking. Use when adding new contacts to track customer interactions and feedback.

Untrusted display-only summary

Create Feedback

PRODUCTLANE_CREATE_FEEDBACK

Tool to create new feedback in Productlane. Use when submitting user feedback, feature requests, or bug reports through the API. This is equivalent to adding feedback through the Productlane widget or portal. Requires email, feedback text, and pain level.

Untrusted display-only summary

Create Insight

PRODUCTLANE_CREATE_INSIGHT

Tool to create a new insight/thread in Productlane workspace. Use when you need to capture customer feedback, feature requests, or bug reports.

Untrusted display-only summary

Create Thread

PRODUCTLANE_CREATE_THREAD

Tool to create a new thread in Productlane. Use when you need to create feedback, feature requests, or bug reports from users.

Untrusted display-only summary

Create Upvote

PRODUCTLANE_CREATE_UPVOTE

Tool to create an upvote for a project or issue. Use when you need to record user support for a project or issue. Either projectId or issueId must be provided.

Untrusted display-only summary

Delete Company

PRODUCTLANE_DELETE_COMPANY

Tool to delete a company by its unique ID. Use when you need to permanently remove a company and all associated data from Productlane.

Untrusted display-only summary

Delete Contact

PRODUCTLANE_DELETE_CONTACT

Tool to delete a contact by ID. Use when you need to permanently remove a contact from Productlane. Authentication is required and you can only delete your own contacts.

Untrusted display-only summary

Delete Upvote

PRODUCTLANE_DELETE_UPVOTE

Tool to delete an upvote by its unique ID. Use when removing a previously cast upvote on an issue or project.

Untrusted display-only summary

Enable Productlane Widget

PRODUCTLANE_ENABLE_WIDGET

Tool to enable the Productlane widget. Use after confirming the widget is currently disabled.

Untrusted display-only summary

Get Changelog

PRODUCTLANE_GET_CHANGELOG

Tool to retrieve a published changelog by ID from Productlane. Use when you need to fetch details about a specific changelog entry. No authorization is required for published changelogs.

Untrusted display-only summary

Get Company by ID

PRODUCTLANE_GET_COMPANY

Tool to retrieve a company by its unique ID. Use when you need detailed information about a specific company including its metadata, integrations, and associated data.

Untrusted display-only summary

Get Contact

PRODUCTLANE_GET_CONTACT

Tool to retrieve a contact by ID or email from Productlane. Use when you need to fetch details about a specific contact in your workspace. Authentication is required and you can only access contacts that belong to your workspace.

Untrusted display-only summary

Get Help Center Article

PRODUCTLANE_GET_HELP_CENTER_ARTICLE

Tool to retrieve a help center article by its ID. Use when you need to fetch details, content, and metadata for a specific help center article.

Untrusted display-only summary

Get Insight

PRODUCTLANE_GET_INSIGHT

Tool to retrieve an insight/thread by its ID. Use when you need to fetch details about a specific piece of feedback or customer insight.

Untrusted display-only summary

Get Issue by ID

PRODUCTLANE_GET_ISSUE

Tool to retrieve a specific issue by its ID from a workspace. Use when you need to fetch detailed information about an issue including its title, description, status, priority, and metadata.

Untrusted display-only summary

Get Linear Customer Options

PRODUCTLANE_GET_LINEAR_OPTIONS

Tool to retrieve available Linear customer statuses and tiers for your workspace. Use when you need to know the valid Linear options before creating or updating companies. Returns null for both statuses and tiers if Linear is not connected.

Untrusted display-only summary

Get Project

PRODUCTLANE_GET_PROJECT

Tool to retrieve a project by its ID from a workspace. Use when you need to fetch details about a specific project including its name, description, progress, and associated metadata.

Untrusted display-only summary

Get Workspace

PRODUCTLANE_GET_WORKSPACE

Tool to fetch workspace details by ID. Use when you need to retrieve workspace configuration, branding, or latest changelog information.

Untrusted display-only summary

Invite User to Workspace

PRODUCTLANE_INVITE_USER

Tool to invite a new user to your Productlane workspace. An invitation email with a join link will be sent to the user. Only admins can invite users.

Untrusted display-only summary

List Changelogs

PRODUCTLANE_LIST_CHANGELOGS

Tool to list all published changelogs for a workspace by ID. Use when you need to retrieve changelog entries for a specific Productlane workspace.

Untrusted display-only summary

List Companies

PRODUCTLANE_LIST_COMPANIES

Tool to list all companies in Productlane. Use 'take' and 'skip' parameters to paginate through results. Supports filtering by domain or name.

Untrusted display-only summary

List contacts

PRODUCTLANE_LIST_CONTACTS

Tool to retrieve all contacts for your workspace. Use when you need to list contacts with optional pagination support.

Untrusted display-only summary

List Help Center Articles

PRODUCTLANE_LIST_HELP_CENTER_ARTICLES

Tool to list all help center articles for a specific workspace. Use when you need to retrieve documentation or support articles from a workspace's help center.

Untrusted display-only summary

List Insights

PRODUCTLANE_LIST_INSIGHTS

Tool to list all threads/insights for your workspace with optional filtering. Use when you need to retrieve insights filtered by state, issue, or project, with support for pagination via 'take' and 'skip' parameters.

Untrusted display-only summary

List Productlane Issues

PRODUCTLANE_LIST_ISSUES

Tool to retrieve all issues from a Productlane workspace. Use when you need to fetch issues from a workspace that has their portal/roadmap published.

Untrusted display-only summary

List Workspace Members

PRODUCTLANE_LIST_MEMBERS

Tool to retrieve all members of your workspace with their roles and user information. Returns memberships sorted by role (admins first).

Untrusted display-only summary

List Projects

PRODUCTLANE_LIST_PROJECTS

Tool to retrieve all projects within a workspace. Use when you need to list available projects from a published Productlane workspace portal or roadmap.

Untrusted display-only summary

Update Company

PRODUCTLANE_UPDATE_COMPANY

Tool to update an existing company record in Productlane by its unique identifier. Use when you need to modify company details such as name, domains, revenue, size, status, tier, or external IDs. All fields except the company ID are optional.

Untrusted display-only summary

Provenance

Versioned facts, explicit trust.

The detail snapshot comes from an attributed MIT-licensed repository revision. Safe local icons use exact-match CC0 Simple Icons symbols; unmatched brands use monograms.

Repository
https://github.com/provider-directoryHQ/provider-directory
Commit
85e33f6a81dfe987f6fc3637d48d45052cea8ca5
Generated
2026-09-12
Trust policy
untrusted_display_only

Remote text is plain display metadata only. It must never become an agent prompt, execution policy, OAuth grant, or executable instruction.