Plain

Tool to add a customer to one or more customer groups. Use when you have a customer and groups ready.

Untrusted display-only summary

Creates a new customer group in Plain for organizing and segmenting customers. Customer groups allow you to categorize customers (e.g., by pricing tier, feature access, or support level) and manage them more effectively in your support workflow. Each group has a unique key, display name, and visual color for easy iden…

Untrusted display-only summary

Tool to create a new thread. Use after obtaining valid customer identifier.

Untrusted display-only summary

Tool to delete a customer from the system. Use when you need to remove a customer by their ID.

Untrusted display-only summary

Tool to delete a user from the system. Use when you need to remove a user by their ID after confirming existence.

Untrusted display-only summary

Tool to fetch company details by ID. Use when you need the full profile of a company, including name, domain, contract value, owner info, and timestamps.

Untrusted display-only summary

Fetches external issue tracker links (Jira, Linear, GitHub, etc.) associated with a customer's threads. Returns a flattened list of all issue links across the customer's threads, including the thread context for each issue. Useful for getting a complete view of all external issues related to a customer. With defaults,…

Untrusted display-only summary

Tool to fetch a tier by its ID. Use when you have a tier ID and need its metadata before proceeding. Example: "Fetch tier with ID tier_123".

Untrusted display-only summary

Fetch customer details by email address. Returns customer information if found, or null if no customer exists with that email.

Untrusted display-only summary

Tool to retrieve details of a specific customer by their unique ID. Use after obtaining the customer's ID to fetch their complete record.

Untrusted display-only summary

Tool to fetch a list of customers. Use when retrieving multiple customer records with pagination, filtering, or sorting.

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Fetches comprehensive details of a specific thread by ID, including customer info, status, priority, labels, and assignments. Returns null if thread not found.

Untrusted display-only summary

Fetch workspace user/team member by ID. Returns detailed information about a workspace team member including their name, email, status, and avatar. Note: This fetches workspace users (team members), not customers. Use GET_CUSTOMER_BY_ID for customer data.

Untrusted display-only summary

Tool to list all customer groups. Use when you need to retrieve group metadata with optional pagination or filters.

Untrusted display-only summary

DEPRECATED: Use PLAIN_PLAIN_QUERY_THREADS instead. Lists all threads (support conversations) in Plain. Returns thread summaries including ID, reference, title, status, and priority. Use this action to: - Get an overview of all threads in the system - Fetch threads with pagination for large datasets - Find threads by b…

Untrusted display-only summary

Tool to retrieve a list of tiers with pagination. Use when you need to browse available tiers after determining pagination cursors. Example: 'List tiers with first=25'.

Untrusted display-only summary

Tool to retrieve a paginated list of threads. Use when you need to list threads with optional status filtering.

Untrusted display-only summary

Removes a customer from one or more customer groups in Plain. Use this action to revoke customer group memberships. The customer must be a member of the specified group(s) - attempting to remove a customer from a group they're not in will result in an error. Groups can be identified by either their Plain internal ID (…

Untrusted display-only summary

Execute any GraphQL query or mutation against Plain API. Use when no specific action exists or for complex operations like thread timelines, advanced filtering, and custom data retrieval. Supports queries, mutations, fragments, and variables.

Untrusted display-only summary

Tool to send a new message within a thread. Use after identifying the thread and preparing message content.

Untrusted display-only summary

Upserts (creates or updates) a company in Plain. Provide either companyId (for updating an existing company by ID) or companyDomainName (for upserting by domain). Use this to create new companies, update existing company details (name, domain, contract value), or assign account owners.

Untrusted display-only summary

Tool to update a thread's title. Use when renaming a thread after confirming its ID.

Untrusted display-only summary

Tool to upsert (create or update) a customer. Use when syncing or ensuring a customer record exists before subsequent actions.

Untrusted display-only summary