Intercom MCP

Add an internal note to an Intercom conversation. Notes are internal-only and never visible to the end user, and this tool cannot send customer-visible replies. Adding a note never changes the assignee. If the conversation is snoozed and assigned to someone other than the authenticated teammate, adding a note will uns…

Untrusted display-only summary

Create a new article in the Intercom Help Center. Required fields: - title: The article title - author_id: Numeric ID of the admin/teammate who authored the article Optional fields: - description: A short summary of the article - body: The article content in HTML format. Whitespace between block-level tags is converte…

Untrusted display-only summary

Retrieve detailed content for a specific Intercom resource by ID or URL. Use this tool when you have: - A prefixed ID from search results (e.g., 'conversation_123456', 'contact_abc-def-123', or 'company_abc123') - An Intercom URL (e.g., 'https://app.intercom.com/a/inbox/_/inbox/conversation/123456') Returns: - Full re…

Untrusted display-only summary

Retrieve complete details for a specific Intercom Help Center article. Returns: - Full article content including HTML body - Metadata: title, description, author, state - Timestamps: created_at, updated_at - Parent collection/section information - URL to view the article Use this after list_articles or search_articles…

Untrusted display-only summary

Retrieve complete details for a specific Intercom company. Returns: - Full company profile (name, company_id, plan, industry, size) - Monthly spend and user count - All custom_attributes with their values (critical for attribute auditing) - Associated segments and tags - Activity timestamps (remote_created_at, last_re…

Untrusted display-only summary

Retrieve complete details for a specific Intercom contact. Returns: - Full contact profile (name, email, phone, location) - Role and signup information - Custom attributes and metadata - Last seen and activity timestamps Accepted ID formats: - Raw contact ID (UUID) - Prefixed ID (e.g., contact_aaaaaaaa-bbbb-cccc-dddd-…

Untrusted display-only summary

Retrieve complete details for a specific Intercom conversation. Returns: - Full conversation metadata (state, priority, timestamps) - Complete message history with all conversation parts - Associated contacts and tags - Assignment and team information Accepted ID formats: - Raw conversation ID (e.g., 123456789) - Pref…

Untrusted display-only summary

List all articles in the Intercom Help Center. Returns a paginated list of articles with basic metadata. Pagination: - Uses page-based pagination (not cursor-based) - Default: page 1, 25 articles per page - Set 'per_page' (1–150) and 'page' to navigate results - Response includes 'pages' object with total_pages and pa…

Untrusted display-only summary

List Intercom companies with optional filters. Supports: - name: Find a company by exact name match (returns a single company) - company_id: Find a company by its external company_id (returns a single company) - tag_id: Filter companies by tag ID - segment_id: Filter companies by segment ID Pagination: - Uses page-bas…

Untrusted display-only summary

Purpose: 1. Search for resources in Intercom (conversations and contacts) using a unified query approach. For companies, use the list_companies tool. 2. Note that only a subset of properties will be returned in search results. 3. For complete details, use the Fetch tool with the returned IDs. Usage: 1. MUST specify ob…

Untrusted display-only summary

Search for articles in the Intercom Help Center. Supports filtering by: - phrase: Free-text search across article title and body - state: Filter by 'published' or 'draft' - help_center_id: Filter articles by a specific Help Center (numeric ID) - highlight: When true, returns highlighted matching snippets At least one…

Untrusted display-only summary

Search for Intercom contacts using multiple filter criteria. Supports filtering by: - IDs: Search for specific contact IDs - Email/Domain: Filter by email address or domain - Name/Phone: Search by contact name or phone number - Custom Attributes: Filter by any custom data fields Pagination: - Results are paginated wit…

Untrusted display-only summary

Search for Intercom conversations using multiple filter criteria. Supports filtering by: - IDs: Search for specific conversation IDs - Source: Filter by source type (email, chat, etc.), author name/email - State: Filter by conversation state (open, closed, snoozed) - Assignment: Filter by team assignee ID or admin ass…

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Submit feedback about this Intercom MCP server to the Intercom team that builds it. After completing a task, briefly consider whether any capability on this server was missing, produced wrong or confusing results, or was harder to use than it should have been. If so, submit feedback so the team can improve the server.…

Untrusted display-only summary

Update an existing article in the Intercom Help Center. Required: - id: The article ID to update Optional fields (only provided fields will be updated): - title: Update the article title - author_id: Change the author (numeric admin/teammate ID) - description: Update the short summary - body: Update the article conten…

Untrusted display-only summary