Intercom

You can add a specific subscription to a contact. In Intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.Attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.Attaching a contact to an opt-in…

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Tool to add a tag to a contact in Intercom. Use when you need to attach or add a specific tag to a contact for categorization or tracking purposes.

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Tool to archive a single contact in Intercom. Use when you need to archive a contact by their ID.

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Assigns a conversation to a specific admin or team in Intercom. Mutates live conversation state; confirm intent before bulk-assigning multiple conversations.

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Tool to attach a contact to a company in Intercom. Use when you need to associate a contact with a company.

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Tool to attach a contact participant to a conversation on behalf of admin or contact. Use when you need to add a new participant to an existing conversation.

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Tool to add a tag to a specific conversation in Intercom. Use when you need to attach or tag a conversation.

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Tool to add a tag to a ticket in Intercom. Use when you need to attach or add a specific tag to a ticket for categorization or tracking purposes.

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Tool to block a single contact in Intercom. Use when you need to block a contact, which will also archive their conversations.

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Tool to cancel an active content data export job. Use when you need to terminate an ongoing export and update its status to 'canceled'.

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Closes a conversation in Intercom, marking it as resolved. Requires explicit user confirmation before calling; closing is irreversible without a separate reopen action. Send any reply via INTERCOM_REPLY_TO_CONVERSATION before calling this tool — parallel execution on the same conversation causes conflicts.

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You can create a new collection by making a POST request to `https://api.intercom.io/help_center/collections.`

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You can create a new article by making a POST request to `https://api.intercom.io/articles`.

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You can add a note to a single contact.

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Tool to create a new contact in Intercom workspace. Use when you need to add a user or lead to Intercom. At least one identifier (email, external_id, or role) must be provided.

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Tool to create a new content import source for the Fin Content Library. Use when you need to create a container for External Pages to be ingested into Intercom's AI content system.

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Creates a new conversation in Intercom. Requires exactly one of from_user_id or from_contact_id — both are schema-optional but at least one must be provided.

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Tool to create a custom data attribute for contacts or companies. Use when you need to define a new attribute to track additional information beyond standard fields.

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Tool to submit a data event to Intercom to track user activities. Use when you need to notify Intercom of user actions and changes. Events are detected as duplicates using workspace ID, contact identifier, event name, and timestamp.

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Tool to initiate an async data export job for message content. Use when you need to export messages created within a specific timeframe. Only one active job per workspace is allowed; exceeding this limit triggers a 429 error. Jobs expire two days after completion.

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Tool to create an external page in Fin Content Library or update an existing page by external ID. Use when you need to ingest new content or update existing content for AI-generated answers. Supports upsert behavior: if a page with the same source_id and external_id exists, it will be updated instead of creating a new…

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Tool to create a new help center section within a collection. Use when you need to add a new section to organize articles in the help center hierarchy (Help Center → Collections → Sections → Articles). Supports multilingual content via translated_content parameter.

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Tool to create a new internal article for team knowledge sharing. Use when you need to add new internal documentation or knowledge base articles for team members.

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You can create or update a company. Companies will be only visible in Intercom when there is at least one associated user. Companies are looked up via `company_id` in a `POST` request, if not found via `company_id`, the new company will be created, if found, that company will be updated. {% admonition type="attention"…

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Tool to create or update a tag, and optionally tag/untag companies or tag contacts. Use when you need to create a new tag, update an existing tag, or apply/remove tags to/from companies or users.

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Tool to create a ticket in Intercom to track customer requests and issues. Use when you need to create a new support ticket with specified type, contacts, and attributes.

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Tool to create a new ticket type that defines the data structure for tracking customer requests. Use when you need to establish a new category of tickets with specific fields and states.

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Tool to create a new attribute for a ticket type in Intercom. Use when you need to add custom attributes to ticket types for data collection.

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Tool to create event summaries for a user to track event occurrences. Use when you need to bulk update event counts for a user.

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You can delete a single collection by making a DELETE request to `https://api.intercom.io/collections/ `.

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