API_KEY
helpdesk_api_key
Developer setup
No fields declared in this snapshot.
User connection
- Personal Access Token (PAT) - Basic Encodedbasic_encoded · stringRequired
All integrations
Catalogue metadata onlycustomer supportv20260615_00
HELPDESK
Helpdesk
HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently.
Description is untrusted, display-only upstream metadata. It never becomes policy, OAuth scope authority, or an agent instruction.
Pakkawork boundary
Research catalogue metadata only. No Pakkawork OAuth, credential, host, quota, executor, or verifier is enabled.
No Pakkawork execution adapter is enabled. Hosted account-authorisation availability is workspace-specific and checked separately in the dashboard.Check workspace connection options
Attributed source 14
Action summaries
Display-only definitions
0
Trigger types
Not installed instances
1
Auth modes
Field names, never values
No
Execution
No runtime adapter
Authentication map
What setup is declared?
Only field names, types, and required markers are shown. Secret values, default auth URLs, credential material, and inferred OAuth scopes are excluded.
API_KEY
Provider setup
Capability index
Actions and trigger definitions
Static summaries are available. Live schemas remain disabled until PROVIDER_HUB_API_KEY is configured server-side.
Showing 1–14 of 14 actions
List Agents
HELPDESK_LIST_AGENTS
Retrieves all support agents (team members) in the HelpDesk account. Use this action to get a complete list of agents with their details including: - Agent profiles (name, email, avatar, job title) - Role assignments (owner, normal, viewer) - Team memberships - Status (active or invited) - Auto-assignment settings - E…
Untrusted display-only summary
List Canned Responses
HELPDESK_LIST_CANNED_RESPONSES
Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
Untrusted display-only summary
List Custom Fields
HELPDESK_LIST_CUSTOM_FIELDS
Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
Untrusted display-only summary
List Email Domains
HELPDESK_LIST_EMAIL_DOMAINS
Lists all email domains configured for the HelpDesk account. Returns a comprehensive list of all email domains set up in the HelpDesk account, including domain names, verification status, DNS records, and configuration flags. Email domains allow you to send and receive tickets via custom email addresses. Use this acti…
Untrusted display-only summary
List Licenses
HELPDESK_LIST_LICENSES
Retrieves all licenses (account configurations) for the authenticated HelpDesk account. A license represents a customer account and contains subscription information, global settings, default team/template assignments, and detected languages. Most accounts have one license. Use this action to: - Check account configur…
Untrusted display-only summary
List Reply Addresses
HELPDESK_LIST_REPLY_ADDRESSES
Lists all reply addresses configured in the HelpDesk account. Reply addresses are email addresses used to receive and respond to support tickets. Each reply address must be associated with a verified email domain and can be used as the "From" address when sending ticket responses to customers. Use this action to: - Ge…
Untrusted display-only summary
List Rules
HELPDESK_LIST_RULES
Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
Untrusted display-only summary
List Subscriptions
HELPDESK_LIST_SUBSCRIPTIONS
Lists all billing subscriptions for the HelpDesk account, including active, expired, canceled, and future subscriptions. Subscriptions represent the currently selected plan (team or enterprise) and number of paid agent slots. Use this tool to retrieve subscription details including plan codes, pricing, billing cycles,…
Untrusted display-only summary
List Teams
HELPDESK_LIST_TEAMS
Lists all teams in the HelpDesk account. Returns a comprehensive list of all teams configured in the HelpDesk account, including team IDs, names, settings, reply addresses, and integration configurations. Teams are organizational units that group agents and manage ticket routing. Use this action to: - Get team IDs for…
Untrusted display-only summary
List Tickets
HELPDESK_LIST_TICKETS
List all tickets from a specified silo with cursor-based pagination support. This tool retrieves tickets from the helpdesk system with flexible sorting and pagination. Use this when you need to retrieve tickets for monitoring, reporting, or processing. Key features: - Retrieves tickets from specified silo (tickets, ar…
Untrusted display-only summary
List Trusted Emails
HELPDESK_LIST_TRUSTED_EMAILS
Tool to retrieve a list of trusted email addresses or domains. Use when managing your spam whitelist after authenticating.
Untrusted display-only summary
List Views
HELPDESK_LIST_VIEWS
Tool to list agent views. Use when you need to retrieve saved ticket views after authentication.
Untrusted display-only summary
List Webhooks
HELPDESK_LIST_WEBHOOKS
Lists all configured webhooks for the HelpDesk account. Webhooks allow you to receive real-time notifications about ticket events (creation, updates, status changes, assignments, etc.) sent as HTTP POST requests to your specified URLs. Use this action to view all active webhook configurations.
Untrusted display-only summary
View Agent
HELPDESK_VIEW_AGENT
Retrieves comprehensive details for a specific agent in the HelpDesk system. Returns complete agent information including profile details, role assignments, team memberships, status, settings, and signature configuration. Use this action when you need detailed information about a specific agent after obtaining their I…
Untrusted display-only summary
Provenance
Versioned facts, explicit trust.
The detail snapshot comes from an attributed MIT-licensed repository revision. Safe local icons use exact-match CC0 Simple Icons symbols; unmatched brands use monograms.
- Repository
- https://github.com/provider-directoryHQ/provider-directory
- Commit
- 85e33f6a81dfe987f6fc3637d48d45052cea8ca5
- Generated
- 2026-09-12
- Trust policy
- untrusted_display_only
Remote text is plain display metadata only. It must never become an agent prompt, execution policy, OAuth grant, or executable instruction.