Help Scout

Tool to create a chat handle for a Help Scout customer. Use when you need to add a chat platform username (like Skype, AIM, Yahoo) to a customer's profile.

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Tool to create a new chat thread on a Help Scout conversation. Use when adding a chat message to an existing conversation. Note: Conversations can have a maximum of 100 threads. Non-imported threads automatically reopen closed conversations.

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Tool to create a new conversation in Help Scout. Use when creating email, phone, or chat conversations with customer threads.

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Tool to create a new customer in Help Scout with contact details and profile information. Use when you need to add a new customer with emails, phones, addresses, or other contact data.

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Tool to create an address for a Help Scout customer. Use when you need to add a physical address to a customer's profile.

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Tool to create an email for a customer in Help Scout. Use when you need to add a new email address to a customer's profile.

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Tool to create a phone number for a Help Scout customer. Use when adding contact phone numbers to customer profiles.

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Tool to create a customer property definition in Help Scout. Use when you need to add custom fields to track additional customer information like subscription plan, tier level, or custom attributes. Maximum 50 customer property definitions per company.

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Tool to create a new customer thread on a Help Scout conversation. Use when a customer needs to add a message to an existing conversation. The conversation will reopen unless imported mode is enabled. Conversations are limited to 100 threads maximum.

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Tool to create a website entry for a customer in Help Scout. Use when adding a website URL to an existing customer profile.

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Tool to create a new note thread on a Help Scout conversation. Use when you need to add internal notes to conversations. Notes are visible only to team members, not customers. Maximum 100 threads per conversation.

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Tool to create a new organization in Help Scout. Use when you need to create a company profile with associated domains, contact information, and metadata.

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Tool to create a new custom property definition for organizations in Help Scout. Use when you need to add custom fields to track organization-specific data like industry, account tier, renewal dates, or other metadata. Maximum 50 property definitions allowed per account.

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Tool to create a new phone thread on a Help Scout conversation. Use when you need to log a phone call interaction with a customer on an existing conversation.

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Tool to create a new reply thread on a Help Scout conversation. Use when sending a reply to a customer in an existing conversation. The reply can be published immediately or saved as a draft.

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Tool to create a saved reply for a mailbox in Help Scout. Use when you need to create reusable message templates for email or chat responses.

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Tool to create a social profile for a customer in Help Scout. Use when you need to add social media profile information (LinkedIn, Twitter, Facebook, etc.) to a customer record.

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Tool to create a new webhook subscription in Help Scout to receive real-time event notifications. Use when setting up webhook integrations to track conversations, customers, tags, or other events.

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Tool to delete a chat handle for a customer. Use when you need to remove a chat handle associated with a customer account.

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Tool to move a conversation to the deleted folder. Use when you need to delete a conversation. The conversation can only be restored by a Help Scout administrator.

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Tool to permanently delete a customer by ID from Help Scout. This hard-deletes the customer including microsurvey responses and conversations (irreversible, GDPR compliant). Returns 403 if user lacks access to all conversations or customer has >100 conversations.

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Tool to delete a customer's address from Help Scout. Use when you need to remove address information associated with a specific customer account.

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Tool to delete an email for a customer. Use when you need to remove a customer's email address from Help Scout.

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Tool to delete a customer's phone number from Help Scout. Use when you need to remove a phone number associated with a specific customer account.

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Tool to perform a soft delete on a customer property definition. The property is scheduled for permanent deletion, with its slug temporarily reassigned during the grace period.

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Tool to delete a website for a customer. Use when you need to remove a website from a customer record.

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Tool to delete an organization by ID. Use when removing an organization from Help Scout. This operation also removes the reference to this organization from all associated customers.

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Tool to delete a customer tier property definition from organizations. This performs a soft-delete, and the property will be removed permanently after a grace period. Use when you need to remove a custom organization property definition.

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Tool to delete a saved reply from a mailbox. Use when you need to permanently remove a saved reply. Returns 204 No Content on successful deletion.

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Tool to delete a snooze on a conversation. Use when you need to remove a snooze from a conversation, which will place it into its new home folder (Mine, Team or Unassigned, based on assignee).

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