Help Scout

Tool to retrieve all folders within a specific inbox/mailbox. Use when you need to list folders for organizing conversations or access folder details like ticket counts.

Untrusted display-only summary

Tool to list all organizations (companies) in Help Scout with optional filtering and sorting. Use when you need to retrieve a list of organizations, search for specific organizations by name, or get paginated organization results.

Untrusted display-only summary

Tool to list all organization property definitions. Use when you need to view all custom properties configured for organizations in the Help Scout account.

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Tool to list saved replies for a mailbox. Use when you need to retrieve all saved reply templates available in a specific mailbox.

Untrusted display-only summary

Tool to list all social profiles for a customer in Help Scout. Use when you need to retrieve a customer's social media profile information (LinkedIn, Twitter, Facebook, etc.).

Untrusted display-only summary

Tool to list all tags in Help Scout with pagination support. Use when you need to retrieve all available tags in alphabetical order. Returns tag details including name, color, and ticket count.

Untrusted display-only summary

Tool to list all teams in Help Scout with pagination support. Use when you need to retrieve a list of all available teams.

Untrusted display-only summary

Tool to list all threads for a specific Help Scout conversation. Use when you need to retrieve the complete message history and interactions within a conversation. Threads are sorted by createdAt from newest to oldest by default.

Untrusted display-only summary

Tool to list all users in the Help Scout account with optional filters for mailbox or email. Use when you need to retrieve a list of team members, check user roles, or find users by email or mailbox assignment.

Untrusted display-only summary

Tool to list the status of all users including email and chat availability. Use when you need to check which users are currently active, away, or available for different channels.

Untrusted display-only summary

Tool to retrieve all webhooks configured in Help Scout. Use when you need to view all webhook subscriptions and their configurations.

Untrusted display-only summary

Tool to list all workflows (automation rules) in the account with optional filters for mailbox, type, and status. Use when you need to retrieve workflows to view automation rules configured in Help Scout.

Untrusted display-only summary

Tool to overwrite an existing customer in Help Scout, replacing all customer data. Use when you need to completely replace a customer's profile information. Fields not provided in the request will be set to null, effectively removing them.

Untrusted display-only summary

Tool to publish a scheduled thread immediately in a Help Scout conversation. Use when you need to send a scheduled message sooner than originally planned. The draft thread is turned into a reply/forward thread and the message is sent to the customer immediately.

Untrusted display-only summary

Tool to remove an organization property value. Use when clearing the value of a custom property for a specific organization. The property definition itself is not deleted, only its value for this organization is cleared.

Untrusted display-only summary

Tool to run a manual workflow on one or more conversations in Help Scout. Use when you need to execute workflow actions on specific conversations. Only manual workflows can be executed via this action, and all conversation IDs must be from the same inbox as the workflow.

Untrusted display-only summary

Tool to set or update a property value for a specific organization. Use when you need to assign a value to a custom property field on an organization, such as setting their tier, industry, or other metadata.

Untrusted display-only summary

Tool to set the status of a user in Help Scout. Use when you need to change a user's availability to 'active' or 'away'. Administrators and Account Owners can edit other users' status.

Untrusted display-only summary

Tool to update a chat handle for a Help Scout customer. Use when you need to modify an existing chat platform username (like Skype, AIM, Yahoo) associated with a customer's profile.

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Tool to update specific properties of a Help Scout conversation using JSON Patch format. Use when you need to modify conversation subject, status, assignment, mailbox, primary customer, or draft status. Each request updates one field at a time.

Untrusted display-only summary

Tool to update tags on a conversation in Help Scout. Use when you need to add, remove, or replace tags on a conversation. This operation replaces the entire tag set - any existing tags not included will be removed.

Untrusted display-only summary

Tool to update an existing schedule for a conversation thread in Help Scout. Use when you need to change when a reply or forward thread should be sent. Subsequent requests override previous schedules for the same thread.

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Tool to update an existing customer in Help Scout using JSON Patch operations. Use when you need to modify specific customer fields without replacing the entire record. Supports updating profile fields, address, and collections (emails, phones, etc.).

Untrusted display-only summary

Tool to update an existing address for a Help Scout customer. Use when you need to modify a customer's physical address.

Untrusted display-only summary

Tool to update an existing email for a customer in Help Scout. Use when you need to modify a customer's email address or change its type (home/work/other).

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Tool to update an existing phone number for a Help Scout customer. Use when modifying phone number details or type for a customer's profile.

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Tool to update custom property values for a Help Scout customer using JSON Patch operations. Use when you need to modify existing property values like subscription plan, tier level, or custom attributes. Properties must be created first before updating values.

Untrusted display-only summary

Tool to update an existing social profile for a customer in Help Scout. Use when you need to modify a customer's social media profile URL or handle, or change its type.

Untrusted display-only summary

Tool to update an existing website URL for a customer in Help Scout. Use when modifying a website entry on a customer's profile.

Untrusted display-only summary

Tool to update custom fields on a Help Scout conversation. The complete fields list replaces existing data—omitted fields are removed. Use when you need to set or clear custom field values on a conversation.

Untrusted display-only summary