Help Scout

Tool to retrieve received messages statistics report from Help Scout. Returns count of customer-originated messages over time, broken down by day, week, or month. Use when you need to analyze incoming message volume trends or compare message counts across different time periods.

Untrusted display-only summary

Tool to get replies sent productivity report showing reply volume metrics over time. Use when you need to analyze reply activity trends, compare periods, or track team productivity. Requires Plus or Pro plan.

Untrusted display-only summary

Tool to retrieve resolution time productivity report showing average time to resolve conversations. Use when you need to analyze team resolution performance, track resolution time trends, or compare resolution times across different periods. Available only for Plus and Pro plans.

Untrusted display-only summary

Tool to retrieve productivity resolved report from Help Scout. Returns the number of resolved conversations over time for a specified period. Use when you need to analyze team productivity, track resolution rates, or generate reports on conversation closures.

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Tool to get the authenticated user's profile information. Use when you need to retrieve details about the current user.

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Tool to retrieve routing configuration for a mailbox inbox. Use when you need to check assignment settings, rotation status, or user eligibility for receiving conversations.

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Tool to retrieve a specific saved reply from a mailbox. Use when you need to get details about a saved reply template including its text content for email and chat.

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Tool to retrieve a specific tag by ID from Help Scout. Use when you need to get details about a tag including its name, slug, and color.

Untrusted display-only summary

Tool to retrieve a specific user by ID from Help Scout. Use when you need detailed information about a user including their role, contact details, and profile data.

Untrusted display-only summary

Tool to retrieve user/team chat report statistics from Help Scout. Returns metrics like new conversations, messages per chat, response time, wait time, and duration for a specified period. Use when you need to analyze chat support performance or track chat activity trends for a specific user or team.

Untrusted display-only summary

Tool to retrieve detailed conversation history for a specific user over a designated timeframe. Use when you need to analyze a user's conversation performance, track response times, or review conversation details. Available only for Plus and Pro plans.

Untrusted display-only summary

Tool to retrieve user customers helped report showing distinct customer count receiving support from a specific user. Use when you need to analyze how many unique customers were helped by an individual team member during a specific period, compare periods, or track user performance. Available only for Plus and Pro pla…

Untrusted display-only summary

Tool to get user drilldown report from Help Scout. Use when you need detailed conversation data for a specific user within a time period. Available only for Plus and Pro plans.

Untrusted display-only summary

Tool to retrieve user happiness report from Help Scout. Returns customer satisfaction metrics for a specific user including ratings percentages, counts, and happiness scores for a specified time period. Use when you need to analyze individual user performance on customer satisfaction.

Untrusted display-only summary

Tool to retrieve user happiness ratings drilldown report showing customer satisfaction ratings for a specific user. Use when you need to analyze customer feedback, track happiness scores, or review rating comments for an individual support team member. Available only for Plus and Pro plans.

Untrusted display-only summary

Tool to retrieve user replies report showing the number of replies sent by a specific user over time. Use when you need to analyze reply volume, track user productivity, or compare reply patterns across different time periods. Available only for Plus and Pro plans.

Untrusted display-only summary

Tool to retrieve overall user/team performance report from Help Scout. Returns detailed metrics including conversations resolved, response time, happiness score, and customer interactions for a specific user. Use when analyzing individual team member performance or generating user-specific reports. Available only for…

Untrusted display-only summary

Tool to retrieve user resolutions report showing the number of conversations resolved by a specific user over time. Use when you need to analyze resolution trends, track individual performance, or compare resolution rates across different time periods. Available only for Plus and Pro plans.

Untrusted display-only summary

Tool to get the status of a user in Help Scout. Use when you need to check a user's email availability (active/away) or chat status across mailboxes.

Untrusted display-only summary

Tool to retrieve conversation volume by channel (email, chat, phone) over a specified time period. Use when you need to analyze conversation volume trends across different communication channels. Requires Help Scout Plus or Pro plan.

Untrusted display-only summary

Tool to retrieve a specific webhook by ID from Help Scout. Use when you need to view webhook configuration details including URL, events, state, and other settings.

Untrusted display-only summary

Tool to list all chat handles for a specific customer in Help Scout. Use when you need to retrieve chat service accounts (Skype, AIM, ICQ, etc.) associated with a customer.

Untrusted display-only summary

Tool to list and filter conversations from Help Scout. Use when you need to retrieve multiple conversations, search by status/tags/assignee, or access conversations modified since a specific date. Returns paginated results with conversation details including subject, status, customer info, and tags. Use the thread res…

Untrusted display-only summary

Tool to list all emails for a specific customer in Help Scout. Use when you need to retrieve all email addresses associated with a customer profile.

Untrusted display-only summary

Tool to list all phone numbers for a specific Help Scout customer. Use when you need to retrieve the phone contact information for a customer.

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Tool to list all customer property definitions. Use when you need to view all custom properties configured for customers in the Help Scout account.

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Tool to list customers in Help Scout with optional filters for name, email, or modification date. Use when you need to retrieve a list of customers, search for specific customers, or get customers modified since a certain date. Returns paginated results.

Untrusted display-only summary

Tool to list all websites associated with a specific customer in Help Scout. Use when you need to retrieve all website URLs linked to a customer profile.

Untrusted display-only summary

Tool to list all custom fields configured for a specific inbox. Use when you need to retrieve custom field definitions including field types, options, and display order.

Untrusted display-only summary

Tool to list all mailboxes (inboxes) the user has access to with pagination support. Use when you need to retrieve a list of all available inboxes or mailboxes.

Untrusted display-only summary