Help Scout

Tool to delete a social profile for a customer in Help Scout. Use when you need to remove a social media profile link from a customer record.

Untrusted display-only summary

Tool to unschedule a scheduled thread in a conversation. Use when you need to convert a scheduled thread to a draft thread. The scheduled thread will be converted to a standard draft thread.

Untrusted display-only summary

Tool to permanently delete a webhook subscription from Help Scout. Use when you need to remove webhook integrations that are no longer needed.

Untrusted display-only summary

Tool to download an attachment file from a Help Scout conversation. Use when you need to retrieve the actual file content of an attachment.

Untrusted display-only summary

Tool to retrieve attachment data for a specific attachment. Returns base64-encoded attachment content.

Untrusted display-only summary

Tool to get busiest time of day report showing conversation volume by day and hour. Use when you need to analyze conversation patterns to identify peak support hours or optimize team scheduling. Requires Plus or Pro plan.

Untrusted display-only summary

Tool to retrieve comprehensive chat report statistics from Help Scout. Use when you need to analyze chat performance metrics including conversation volume, wait times, response times, message counts, and chat durations. Supports period-over-period comparisons and filtering by mailboxes, tags, or folders. Note: Only av…

Untrusted display-only summary

Tool to retrieve company customers helped report showing distinct customer count receiving support. Use when you need to analyze how many unique customers were helped during a specific period, compare periods, or track customer engagement trends. Available only for Plus and Pro plans.

Untrusted display-only summary

Tool to retrieve company drilldown report showing underlying conversation data for company statistics. Use when you need to analyze conversations by various dimensions like reply counts, response times, or resolution metrics. Available only for Plus and Pro plans.

Untrusted display-only summary

Tool to retrieve overall company performance report from Help Scout. Returns metrics like customers helped, conversations closed, total replies, and per-user statistics for a specified time period. Use when you need to analyze team performance, track support metrics, or generate reports on customer service activity.

Untrusted display-only summary

Tool to retrieve a specific conversation by ID from Help Scout. Use when you need detailed information about a conversation including assignee, customer, tags, custom fields, and optionally embedded threads.

Untrusted display-only summary

Tool to get conversations drilldown report from Help Scout. Use when you need detailed conversation data for a specific time period. Available on Plus and Pro plans only.

Untrusted display-only summary

Tool to get conversations drilldown by field report from Help Scout. Use when you need to analyze conversations by specific tags, saved replies, workflows, or customers for a time period.

Untrusted display-only summary

Tool to get overall conversations report with statistics on conversation volume, channels, and trends. Use when you need insights on conversation patterns, busiest times, top customers, tags, or custom field analytics. Supports optional previous period comparison for trend analysis.

Untrusted display-only summary

Tool to get a specific customer by ID from Help Scout. Use when you need to retrieve detailed customer information including contact details, profile data, and conversation history.

Untrusted display-only summary

Tool to retrieve a customer's address from Help Scout. Use when you need to fetch the physical address associated with a specific customer account.

Untrusted display-only summary

Tool to retrieve overall docs performance report from Help Scout. Returns metrics like unique visitors, browse and search actions, popular searches, top articles, and top categories for a specified time period. Use when you need to analyze documentation usage, track knowledge base effectiveness, or identify popular co…

Untrusted display-only summary

Tool to retrieve email report with volume, resolution, and response metrics from Help Scout. Returns statistics like email conversations, response times, resolution rates, and time distributions for a specified period. Use when you need detailed email performance analytics or trend comparisons.

Untrusted display-only summary

Tool to retrieve first response time productivity report showing average response duration. Use when you need to analyze team response performance, track response time trends, or compare response times across different periods. Available only for Plus and Pro plans.

Untrusted display-only summary

Tool to retrieve happiness ratings report with customer satisfaction scores and feedback from Help Scout. Returns paginated list of ratings including conversation details, rating scores (Great/OK/Not Good), customer comments, and associated agent information. Use when you need to analyze customer satisfaction metrics…

Untrusted display-only summary

Tool to retrieve overall happiness report from Help Scout. Returns customer satisfaction metrics including ratings percentages, counts, and happiness scores for a specified time period. Use when you need to analyze customer satisfaction trends, track happiness scores, or generate reports on customer feedback.

Untrusted display-only summary

Tool to retrieve a specific inbox by ID with details including name, email, and timestamps. Use when you need to get information about a particular mailbox or inbox.

Untrusted display-only summary

Tool to get new conversations drilldown report showing underlying conversation data for new conversations created within a time period. Use when you need to analyze newly created conversations with detailed information. Available only for Plus and Pro plans.

Untrusted display-only summary

Tool to get new conversations report showing conversation counts over time intervals. Use when you need to analyze new conversation trends, compare time periods, or track conversation volume patterns.

Untrusted display-only summary

Tool to retrieve a specific organization by ID from Help Scout. Use when you need to fetch details about an organization including name, website, domains, and contact information.

Untrusted display-only summary

Tool to get conversations associated with an organization in Help Scout. Use when you need to retrieve all conversations linked to a specific organization. Returns paginated results with HAL+JSON format.

Untrusted display-only summary

Tool to get customers associated with an organization in Help Scout. Use when you need to retrieve a list of all customers belonging to a specific organization. Returns paginated results with 50 customers per page.

Untrusted display-only summary

Tool to retrieve a single organization property definition by its slug identifier. Use when you need to get details about a specific custom property configured for organizations, including its type, display name, and available options.

Untrusted display-only summary

Tool to retrieve phone report statistics from Help Scout. Returns metrics like phone conversations, phone calls created, and customer counts for a specified period. Use when you need to analyze phone support performance or track phone activity trends. Note: Only available to Plus and Pro plans.

Untrusted display-only summary

Tool to retrieve productivity overall report showing comprehensive team performance metrics. Use when you need to analyze productivity statistics including response times, resolution times, handle times, and conversation volumes. Available only for Plus and Pro plans.

Untrusted display-only summary