Gong

Adds a call media, recorded by a telephony system (PBX) or other media recording facility. Gong accepts call recordings in various audio and video file formats, including WAV, MP3, MP4, MKV and FLAC. If uploading a dual-channel (stereo) file separated by speaker, make sure to specify which channel corresponds to the c…

Untrusted display-only summary

When using this endpoint, either provide a downloadMediaUrl or use the returned callId in a follow-up request to /v2/calls/{id}/media to upload the media file. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:calls:create'.

Untrusted display-only summary

Lists the aggregated activity of multiple users within the Gong system for each time period within the defined date range. This endpoint returns multiple records, one for each user. For each user there are items for every time period in the date range, including statistics about the user's activity. Records are return…

Untrusted display-only summary

Lists the activity of multiple users within the Gong system during a defined period. Given the period, this endpoint returns multiple records, one for each user, with an applicable activity during the period. Each record includes statistics about the user's activity. When accessed through a Bearer token authorization…

Untrusted display-only summary

Use this endpoint to assign a number of prospects to a flow. Prospects can be contacts or leads in your CRM. Generate a list of comma separated CRM Ids of the prospects you want to add to a flow. The flowInstanceOwnerEmail parameter is the email address of the Gong user who set up the flow instance and owns the flow t…

Untrusted display-only summary

Retrieve all the answers for the scorecards that were reviewed during a specified date range, for calls that took place during a specified date range, for specific scorecards or for specific reviewed users. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:stats:scorecard…

Untrusted display-only summary

When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:meetings:user:create'.

Untrusted display-only summary

Create a permission profile in a given workspace.

Untrusted display-only summary

Shows the elements in the Gong system that reference the given phone number. Given a phone number, this endpoint returns details of any leads or contacts with this phone number and their associated calls and email messages. When accessed through a Bearer token authorization method, this endpoint requires the scope 'ap…

Untrusted display-only summary

Deletes an existing generic CRM integration from the Gong platform. This endpoint asynchronously removes a CRM integration and all its associated CRM objects (Accounts, Contacts, Deals, Leads, and Users). Use this when you want to disconnect a previously established integration between Gong and a CRM system. IMPORTANT…

Untrusted display-only summary

Deletes a Gong meeting created via the Meetings API (Beta). Use this to remove a scheduled meeting by providing its unique meeting ID and the organizer's email address. Note: This endpoint is for meetings created through Gong's Meetings API, not for recorded calls accessible via the Calls API. Returns organizer email…

Untrusted display-only summary

Remove individual user access from calls. The request can only remove access previously given by the /v2/calls/users-access API. If a given user does not have access to the call, they will be unaffected. If a given user does have access to the call, but not through the public API (for example if the call was shared wi…

Untrusted display-only summary

Erase all data associated with an email address from Gong (GDPR compliance). This endpoint permanently deletes from the Gong system: - All calls where the email address appears (as lead, contact, attendee, or speaker) - All email messages sent to or from the address - All leads or contacts with this email address **IM…

Untrusted display-only summary

Given a phone number, this endpoint deletes from the Gong system any leads or contacts with a matching phone number or mobile phone number. Email messages sent to or from these leads/contacts are deleted. Calls where the leads/contacts appear are deleted. The deletion is not immediate, and may take several hours to co…

Untrusted display-only summary

Returns a list of all permission profiles. The listing is in the alphabetical order of the profile names.

Untrusted display-only summary

Tool to fetch specific call metadata by call ID. Use when you need to retrieve detailed information about a specific call using Gong's unique identifier.

Untrusted display-only summary

Tool to retrieve call transcripts from Gong. Use when you need to access the text content of calls with speaker information, timestamps, and topic categorization. Requires either a date range or specific call IDs to filter results.

Untrusted display-only summary

Retrieves details of generic CRM integrations registered with Gong. This endpoint returns generic CRM integrations that were set up using the PUT /v2/crm/integrations endpoint. It does NOT return native integrations (e.g., SALESFORCE, HubSpot) that are configured through Gong's UI. Note: Gong allows only one active CR…

Untrusted display-only summary

Retrieves specific CRM objects by their IDs from Gong's CRM integration. Use this endpoint to fetch detailed information about CRM entities (accounts, contacts, deals, or leads) that have been uploaded to Gong through a registered CRM integration. This is particularly useful during development to verify that CRM objec…

Untrusted display-only summary

Tool to retrieve Gong Engage flows assigned to specified prospects. Use when you need to get flow instance IDs and details for specific CRM prospect IDs. Requires 'api:flows:read' scope.

Untrusted display-only summary

Tool to retrieve interaction trend statistics for users based on calls with Whisper enabled. Use when analyzing user interaction patterns, measuring engagement metrics, or tracking communication behaviors over a specified date range. Returns metrics like interactivity, question rate, longest monologue, and patience le…

Untrusted display-only summary

Returns a permission profile.

Untrusted display-only summary

The GetCRMRequestStatus endpoint retrieves the current status of CRM integration requests in the Gong platform. It allows users to check the progress and outcome of operations related to CRM data uploads, synchronization, or other CRM-related processes. This endpoint is particularly useful for monitoring the health an…

Untrusted display-only summary

Tool to retrieve individual user details by user ID. Use when you need to fetch specific user information including profile data, settings, and organizational details.

Untrusted display-only summary

Tool to retrieve historical changes to a user's settings. Use when you need to track capability modifications for a specific user identified by their Gong ID.

Untrusted display-only summary

List all of the coaching metrics of a manager. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:coaching:read'.

Untrusted display-only summary

Returns a list of all workspaces including their details. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:workspaces:read'.

Untrusted display-only summary

List all of the company's users. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:users:read'.

Untrusted display-only summary

Tool to retrieve all available call outcomes defined in Gong. Use when you need to list all call outcome configurations including their categories, sentiments, and automation settings.

Untrusted display-only summary

Tool to list all Gong Engage flow folders with visibility types. Use when you need to retrieve company flow folders, personal folders, and folders shared with a specific user.

Untrusted display-only summary