Gleap

Tool to retrieve raw statistics data from Gleap. Use when you need unprocessed, granular statistical data for custom analysis or reporting.

Untrusted display-only summary

Find tickets by session query parameters such as email, userId, phone, or custom data. Use this when you need to retrieve tickets associated with a specific user session or contact information.

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Export tickets from Gleap project with optional filtering and sorting. This action retrieves tickets in an export format suitable for data analysis, reporting, or backup purposes. Use filters to narrow the export to specific ticket types, statuses, or priorities. The project is automatically identified from authentica…

Untrusted display-only summary

Retrieve available fields for ticket export from Gleap. This action fetches metadata about which fields can be exported for tickets, useful for understanding what data is available before performing a ticket export.

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Search for tickets using a text search term in Gleap. Use when you need to find tickets based on keywords or phrases in titles and descriptions.

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Tool to get the total count of tickets in a Gleap project. Use when you need to know how many tickets exist without retrieving full ticket details.

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Tool to retrieve the current user's role permissions. Use when you need to check what permissions the authenticated user has.

Untrusted display-only summary

Retrieves tickets from the unified inbox for the authenticated user. Use this action to view all tickets assigned to or accessible by the current user across projects. Supports filtering by ticket type, project ID, and pagination for large result sets.

Untrusted display-only summary

Retrieves complete details for a specific ticket from the unified inbox by its ID. Use this action when you need to: - View full unified inbox ticket information including title, description, status, and priority - Check ticket metadata like creation time, tags, and custom data - Access associated session and user inf…

Untrusted display-only summary

Identify or update a user's information in Gleap. Creates a new user if the userId doesn't exist, or updates the existing user's profile data. Use this to sync user information from your application to Gleap for customer support and feedback tracking.

Untrusted display-only summary

Import user sessions into Gleap for tracking and analytics. Use this action to: - Bulk import user session data from external systems - Migrate user data from other platforms into Gleap - Synchronize user information with Gleap's session tracking - Create or update user profiles with associated metadata Each session m…

Untrusted display-only summary

Import user sessions from Intercom into Gleap. Use this to synchronize contact data and session information from your Intercom workspace to Gleap for unified customer support tracking.

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Tool to indicate that a user is typing in a ticket conversation. Use this to show real-time typing indicators to other users viewing the same ticket. Set typing to true when starting to type and false when finished.

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Tool to indicate that a user is viewing a ticket. Use this to show real-time viewing indicators to other users accessing the same ticket. Set viewing to true when starting to view and false when finished.

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Tool to link a ticket. Use when you need to connect two existing tickets after confirming both IDs exist. Example: Link a duplicate issue ticket to its original.

Untrusted display-only summary

Tool to mark all survey responses as read for a given survey. Use when you need to bulk-mark survey responses as read to clear unread indicators.

Untrusted display-only summary

Tool to merge multiple tickets into a single target ticket in Gleap. Use when you need to consolidate duplicate tickets or combine related tickets into one. You can either merge into an existing ticket by providing targetTicketId, or create a new ticket by setting shouldCreateNewTicket to true. Optionally merge contac…

Untrusted display-only summary

Tool to post a comment/message on a bug or ticket in Gleap. Use when you need to add a comment to an existing bug/ticket conversation, such as providing updates, asking questions, or documenting resolution steps.

Untrusted display-only summary

Tool to create a new engagement news article in Gleap. Use when you need to publish announcements, product updates, or news content to users. Configure scheduling, targeting, and display frequency.

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Tool to create a new survey in Gleap. Use when you want to create a customer feedback survey, product satisfaction survey, or any user engagement survey. Only the name field is required; all other fields are auto-populated with defaults (status='draft', type='SURVEY', format='widget', frequency='once').

Untrusted display-only summary

Tool to create a new WhatsApp message in Gleap for user engagement. Use when you want to send WhatsApp messages for customer support, announcements, or marketing campaigns. All fields are optional; the API will create a message with default values (name: 'New whatsapp message', type: 'WHATSAPP', status: 'draft', sound…

Untrusted display-only summary

Tool to reassign all tickets to the authenticated user. Use when you need to bulk reassign tickets to yourself for handling or review.

Untrusted display-only summary

Tool to resubscribe a session. Use when you need to re-enable notifications or tracking for a previously unsubscribed session.

Untrusted display-only summary

Search for sessions in Gleap using various filter criteria. Use when you need to find sessions by user ID, email, name, or other session attributes. Supports filtering by multiple criteria including user information (userId, email, name), session identifiers (gleapId, gleapHash), language, and user status (blocked, un…

Untrusted display-only summary

Search messages in Gleap by search term. Use when you need to find specific messages based on content, keywords, or metadata across all conversations and tickets.

Untrusted display-only summary

Search for sessions in a project using the session search index. Use when you need to retrieve sessions for a specific project using the indexed search endpoint. This endpoint provides indexed session data including user information, activity timestamps, engagement metrics, and metadata for sessions within a specific…

Untrusted display-only summary

Tool to send a preview of an engagement email to specified email addresses. Use when you need to test or review how an engagement email will appear before sending it to the actual recipients.

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Tool to send ticket conversation transcript to multiple email addresses. Use when you need to share the complete conversation history of a ticket with external users or team members via email.

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Tool to snooze a ticket for a specified duration. Use when you need to temporarily hide a ticket from active view. The ticket will be automatically unsnoozed after the duration expires.

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Tool to suggest a FAQ from a message. Use when you want to accept or reject a FAQ suggestion for a specific message.

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