Gleap

Tool to archive all tickets matching specific type and status criteria. Use when you need to bulk archive multiple tickets at once based on their type and status.

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Tool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history.

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Tool to clone an existing engagement. Use when you need to duplicate an engagement with all its configuration.

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Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center.

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Tool to create or update AI content in Gleap's knowledge base. Use when adding new documentation, help articles, or product information that AI assistants can reference. Supports text, file, and product content types with optional batch operations.

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Creates a new chat message in a Gleap chat session. Use this action to: - Send a message as a user or admin in an existing chat session - Reply to customer inquiries in the Gleap support system - Add messages to ongoing conversations The action requires a valid sessionId (obtained from get_all_sessions or get_all_chat…

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Create a new user session in Gleap and associate it with a project. Use this to track user activity, engagement metrics, and session data. Sessions can be created with minimal information and enriched later through identify_user or other API calls.

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Tool to create a new team. Use when you have team details ready and want to assign tickets among members.

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Create a new support ticket in Gleap with detailed information including title, description, type, priority, status, tags, and attachments. Supports custom metadata and sentiment tracking for comprehensive ticket management and customer feedback analysis.

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Tool to create a new engagement banner in Gleap. Use when you want to add a banner for user engagement, announcements, or surveys. All fields are optional; the API will create a banner with default values if no fields are specified (default name: 'New survey', status: 'draft', format: 'widget', frequency: 'once').

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Tool to create a new engagement checklist. Use when you need to set up a step-by-step guide or task list for users.

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Tool to create a new cobrowse product tour. Use when you need to set up an interactive guided tour for users to follow.

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Tool to create a new engagement email in Gleap. Use when you want to send emails for user engagement, announcements, or marketing campaigns. Requires name, subject, and body; other fields are optional with defaults (type: 'EMAIL', status: 'draft', format: 'widget', frequency: 'once', targetAudience: 'all').

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Tool to create a new engagement modal in Gleap. Use when you want to display a modal dialog for user engagement, onboarding, announcements, or feature introductions.

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Tool to create a new product tour in Gleap. Use when you want to create guided tours for onboarding, feature introductions, or step-by-step walkthroughs for users.

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Tool to create a new push notification in Gleap. Use when you want to send push notifications for user engagement, announcements, or alerts. All fields are optional; the API will create a notification with default values (name: 'New survey', type: 'PUSH', status: 'draft', sound: true, hidden: false, sent: false, forma…

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Tool to create a new engagement tooltip in Gleap. Use when you want to add tooltips for user guidance, onboarding, or feature explanations.

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Tool to manually create a feedback item (bug) in a Gleap project. Use when you need to: - Create a new bug report programmatically - Add customer feedback to a specific project - Submit feature requests or issues via API Requires project ID, title, and description. Supports optional fields like type, priority, status,…

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Tool to create a new redirect for help center URLs. Use when you need to redirect old or deprecated help articles to new URLs. Supports both exact URL matching and pattern-based matching for flexible redirect rules.

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Tool to create a new message template in Gleap. Use when creating pre-defined message templates for support conversations, automated responses, or quick replies. The template can include actions (buttons, links) and attachments, and can be shared publicly or restricted to specific users.

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Create a new conversation with a session in Gleap. Use this action to initiate a conversation linked to a specific session ID within a project.

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Tool to create a QA snippet (question-answer pair) in Gleap. Use when you need to add knowledge base content or FAQ entries to help AI assistants answer user questions.

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Tool to create a tracker ticket in Gleap. Use when you need to create a new tracker-based ticket for tracking features, bugs, or tasks.

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Tool to delete AI content by content ID. Use when you need to remove specific AI content from the system.

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Tool to delete all AI content by batchId. Use when you need to remove all AI-generated content associated with a specific batch identifier.

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Removes a user (team member) from a Gleap project, revoking their access. Use this when you need to remove a team member's access to the project by their user ID. The user ID can be obtained from the 'Get All Users for a Project' action. Note: This removes organization members from the project, not end-user sessions/c…

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Tool to delete a bug/ticket by ID. Use when you need to permanently remove a bug from the system.

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Tool to delete an engagement banner. Use when you need to remove a banner from the project by its banner ID.

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Deletes an engagement chat message from Gleap by its ID. Use this action to permanently remove a chat message from a conversation. The message ID must be obtained from a prior list or get operation. Once deleted, the message cannot be recovered.

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Tool to delete an engagement checklist by its ID. Use when removing a checklist from the project.

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