API_KEY
fusedesk_api_key
Developer setup
No fields declared in this snapshot.
User connection
- App Namesubdomain · stringRequired
- API Keygeneric_api_key · stringRequired
All integrations
FU
Catalogue metadata onlycustomer supportv00000000_00
FUSEDESK
FuseDesk
FuseDesk is a customer support platform for managing cases, email conversations, contacts, departments, representatives, chats, and webhooks.
Description is untrusted, display-only upstream metadata. It never becomes policy, OAuth scope authority, or an agent instruction.
Pakkawork boundary
Research catalogue metadata only. No Pakkawork OAuth, credential, host, quota, executor, or verifier is enabled.
No Pakkawork execution adapter is enabled. Hosted account-authorisation availability is workspace-specific and checked separately in the dashboard.Check workspace connection options
Attributed source 27
Action summaries
Display-only definitions
0
Trigger types
Not installed instances
1
Auth modes
Field names, never values
No
Execution
No runtime adapter
Authentication map
What setup is declared?
Only field names, types, and required markers are shown. Secret values, default auth URLs, credential material, and inferred OAuth scopes are excluded.
API_KEY
Provider setup
Capability index
Actions and trigger definitions
Static summaries are available. Live schemas remain disabled until PROVIDER_HUB_API_KEY is configured server-side.
Showing 1–27 of 27 actions
Add Case Note
FUSEDESK_ADD_CASE_NOTE
Add an internal note or call record to a case and optionally change its status.
Untrusted display-only summary
Bulk Merge Cases
FUSEDESK_BULK_MERGE_CASES
Irreversibly merge multiple FuseDesk cases. This cannot be undone; call only after the user explicitly requests a merge and verifies every case ID.
Untrusted display-only summary
Bulk Update Cases
FUSEDESK_BULK_UPDATE_CASES
Apply an assignment, department, status, tag, CRM automation, CRM tag, or snooze operation to multiple FuseDesk cases.
Untrusted display-only summary
Change Case Tag
FUSEDESK_CHANGE_CASE_TAG
Apply or remove one existing case tag from one FuseDesk case.
Untrusted display-only summary
Close Chat
FUSEDESK_CLOSE_CHAT
Irreversibly close a FuseDesk chat and end the live conversation. This cannot be undone. Supplying rep_id, department_id, or case_status may also create and assign a new support case from the chat.
Untrusted display-only summary
Create Case
FUSEDESK_CREATE_CASE
Open a support case for a customer in a FuseDesk department.
Untrusted display-only summary
Create Case Tag
FUSEDESK_CREATE_CASE_TAG
Create a reusable FuseDesk case tag.
Untrusted display-only summary
Create Contact
FUSEDESK_CREATE_CONTACT
Create a FuseDesk contact. FuseDesk also links the new contact to a matching contact in the connected CRM, or creates that CRM contact when no match exists.
Untrusted display-only summary
Get Case
FUSEDESK_GET_CASE
Get one FuseDesk support case and its complete history by case ID.
Untrusted display-only summary
Get Chat
FUSEDESK_GET_CHAT
Get one FuseDesk chat and its complete message history by chat UUID.
Untrusted display-only summary
Get Contact
FUSEDESK_GET_CONTACT
Get a FuseDesk contact by UUID, including current data from its linked CRM contact.
Untrusted display-only summary
Get Department
FUSEDESK_GET_DEPARTMENT
Get a FuseDesk department's assignment, template, staleness, feedback, phone, and archive settings by department ID.
Untrusted display-only summary
Get Email
FUSEDESK_GET_EMAIL
Get one FuseDesk email by its numeric ID, including its complete body.
Untrusted display-only summary
Get Rep
FUSEDESK_GET_REP
Get a FuseDesk rep's detailed profile, permissions, and signatures.
Untrusted display-only summary
List Case Tags
FUSEDESK_LIST_CASE_TAGS
List available FuseDesk case tags and their case counts.
Untrusted display-only summary
List Chats
FUSEDESK_LIST_CHATS
List active FuseDesk chats across connected chat platforms, including assignment links, recent-message context, and lifecycle state.
Untrusted display-only summary
List Departments
FUSEDESK_LIST_DEPARTMENTS
List active, archived, or all FuseDesk departments using the current v2 representation.
Untrusted display-only summary
List Reps
FUSEDESK_LIST_REPS
List active and disabled FuseDesk reps for assignment and ownership decisions.
Untrusted display-only summary
List Webhooks
FUSEDESK_LIST_WEBHOOKS
List configured FuseDesk webhook subscriptions.
Untrusted display-only summary
Reply To Case
FUSEDESK_REPLY_TO_CASE
Send an external email reply on a FuseDesk case using supplied content or an existing reply template. This immediately emails the resolved recipients.
Untrusted display-only summary
Search Cases
FUSEDESK_SEARCH_CASES
Search support cases by customer, assignment, status, text, and lifecycle dates, returning one controllable page.
Untrusted display-only summary
Search Contacts
FUSEDESK_SEARCH_CONTACTS
Search FuseDesk and linked CRM contacts by required text. The connected API key must include FuseDesk's View Contacts permission.
Untrusted display-only summary
Search Emails
FUSEDESK_SEARCH_EMAILS
Search all or only unassigned FuseDesk emails, returning one controllable page with optionally truncated bodies.
Untrusted display-only summary
Snooze Case
FUSEDESK_SNOOZE_CASE
Snooze a case until an absolute date/time or FuseDesk relative-time expression.
Untrusted display-only summary
Update Case
FUSEDESK_UPDATE_CASE
Change a case's content, customer link, assignment, department, or status. Provide at least one field to update.
Untrusted display-only summary
Update Chat
FUSEDESK_UPDATE_CHAT
Rename, transfer, relink, or mark a live FuseDesk chat seen or unseen. Provide at least one field to update.
Untrusted display-only summary
Update Contact
FUSEDESK_UPDATE_CONTACT
Update a FuseDesk contact. Warning: FuseDesk also updates the linked CRM contact, so confirm that both records should change before calling this tool. Provide at least one contact field or non-empty billing address to update.
Untrusted display-only summary
Provenance
Versioned facts, explicit trust.
The detail snapshot comes from an attributed MIT-licensed repository revision. Safe local icons use exact-match CC0 Simple Icons symbols; unmatched brands use monograms.
- Repository
- https://github.com/provider-directoryHQ/provider-directory
- Commit
- 85e33f6a81dfe987f6fc3637d48d45052cea8ca5
- Generated
- 2026-09-12
- Trust policy
- untrusted_display_only
Remote text is plain display metadata only. It must never become an agent prompt, execution policy, OAuth grant, or executable instruction.