API_KEY
freshservice_api_key
Developer setup
No fields declared in this snapshot.
User connection
- Freshservice Account Subdomainsubdomain · stringRequired
- API Keygeneric_api_key · stringRequired
All integrations
FR
Catalogue metadata onlycustomer supportv20260828_00
FRESHSERVICE
Freshservice
Freshservice is a cloud-based IT service management (ITSM) solution with incident management, asset management, and IT service automation capabilities
Description is untrusted, display-only upstream metadata. It never becomes policy, OAuth scope authority, or an agent instruction.
Pakkawork boundary
Research catalogue metadata only. No Pakkawork OAuth, credential, host, quota, executor, or verifier is enabled.
No Pakkawork execution adapter is enabled. Hosted account-authorisation availability is workspace-specific and checked separately in the dashboard.Check workspace connection options
Attributed source 12
Action summaries
Display-only definitions
0
Trigger types
Not installed instances
1
Auth modes
Field names, never values
No
Execution
No runtime adapter
Authentication map
What setup is declared?
Only field names, types, and required markers are shown. Secret values, default auth URLs, credential material, and inferred OAuth scopes are excluded.
API_KEY
Provider setup
Capability index
Actions and trigger definitions
Static summaries are available. Live schemas remain disabled until PROVIDER_HUB_API_KEY is configured server-side.
Showing 1–12 of 12 actions
Bulk Update Tickets
FRESHSERVICE_BULK_UPDATE_TICKETS
Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
Untrusted display-only summary
Create Service Request
FRESHSERVICE_CREATE_SERVICE_REQUEST
Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
Untrusted display-only summary
Create Ticket
FRESHSERVICE_CREATE_TICKET
Tool to create a new ticket. Use when you need to log an incident or service request.
Untrusted display-only summary
Delete Release
FRESHSERVICE_DELETE_RELEASE
Tool to delete a release from Freshservice. Use when you need to permanently remove a release from the system. This action is irreversible — the release cannot be recovered once deleted.
Untrusted display-only summary
Delete Solution Article
FRESHSERVICE_DELETE_SOLUTION_ARTICLE
Tool to delete a solution article from the knowledge base by its ID. This action is irreversible — the article cannot be recovered once deleted. Use this action when you need to permanently remove a solution article from Freshservice.
Untrusted display-only summary
Delete Solution Category
FRESHSERVICE_DELETE_SOLUTION_CATEGORY
Tool to delete a solution category in Freshservice. Use this action when you need to remove a solution category that is no longer needed. This action is irreversible — the category cannot be recovered once deleted.
Untrusted display-only summary
Get Problem Form Fields by Workspace
FRESHSERVICE_GET_PROBLEM_FORM_FIELDS_BY_WORKSPACE
Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.
Untrusted display-only summary
List Release Form Fields
FRESHSERVICE_GET_RELEASE_FORM_FIELDS
Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.
Untrusted display-only summary
Get Freshservice Ticket
FRESHSERVICE_GET_TICKET
Tool to retrieve detailed information about a specific ticket by ID. Use when you need to get full details of a ticket including its status, priority, requester, and other attributes.
Untrusted display-only summary
List Freshservice Locations
FRESHSERVICE_LIST_LOCATIONS
Tool to list all locations in Freshservice. Use when you need to retrieve paginated location data.
Untrusted display-only summary
List Service Catalog Items
FRESHSERVICE_LIST_SERVICE_CATALOG_ITEMS
Tool to list all service catalog items in Freshservice. Use when you need to discover available catalog items and their display_ids before creating service requests.
Untrusted display-only summary
List Freshservice Tickets
FRESHSERVICE_LIST_TICKETS
Tool to list all tickets in Freshservice with optional filtering and pagination. Use when you need to retrieve ticket IDs or search for tickets. By default only tickets created within the past 30 days are returned; use updated_since for older tickets.
Untrusted display-only summary
Provenance
Versioned facts, explicit trust.
The detail snapshot comes from an attributed MIT-licensed repository revision. Safe local icons use exact-match CC0 Simple Icons symbols; unmatched brands use monograms.
- Repository
- https://github.com/provider-directoryHQ/provider-directory
- Commit
- 85e33f6a81dfe987f6fc3637d48d45052cea8ca5
- Generated
- 2026-09-12
- Trust policy
- untrusted_display_only
Remote text is plain display metadata only. It must never become an agent prompt, execution policy, OAuth grant, or executable instruction.