Freshdesk

Tool to add a private or public note to an existing ticket in Freshdesk. Use when you need to add internal comments or public notes to a ticket. Notes can be private (agent-only) or public, and can include HTML content.

Untrusted display-only summary

Tool to add agent access to a specific ticket in Freshdesk. Use when you need to grant agent(s) permission to view or interact with a ticket. The endpoint accepts agent IDs (not contact IDs) and returns the list of agent IDs that have access to the ticket.

Untrusted display-only summary

Tool to add the authenticated user as a watcher to a Freshdesk ticket. Use when you need to follow a ticket's progress and receive email notifications for updates like replies or status changes. The API automatically uses the authenticated user's credentials and does not require additional parameters.

Untrusted display-only summary

Tool to remove the authenticated user as a watcher from multiple Freshdesk tickets in bulk. Use when you need to stop following multiple tickets at once and stop receiving email notifications for their updates. The API automatically uses the authenticated user's credentials.

Untrusted display-only summary

Tool to update multiple tickets simultaneously in bulk. The bulk update operation runs asynchronously in the background, and returns a job_id to track progress. Use when you need to modify the same properties across multiple tickets efficiently.

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Tool to cancel an ongoing contact import operation in Freshdesk. Use when you need to halt a contact import process that is currently running.

Untrusted display-only summary

Tool to create a new admin group in Freshdesk. Use when you need to create a new admin group with specific agents, escalation settings, and automatic assignment configuration.

Untrusted display-only summary

Tool to create a new admin-level support agent group in Freshdesk. Use when you need to create groups for organizing support agents and managing ticket routing at the admin level.

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Tool to create a new custom ticket field in Freshdesk. Use when you need to add a new field definition for capturing additional ticket information (e.g., priority level, customer type, issue category). The field type can be text, number, dropdown, checkbox, date, or paragraph.

Untrusted display-only summary

Tool to create a new section within a ticket field in Freshdesk. Use when you need to add conditional field sections that appear based on selected dropdown choices.

Untrusted display-only summary

Tool to create multiple agents in Freshdesk in a single bulk operation. Use when you need to add multiple agents at once. This is an asynchronous operation that returns a job_id for tracking the creation status.

Untrusted display-only summary

Tool to create a new canned response in Freshdesk. Use when you need to create a reusable message template that agents can quickly insert into tickets.

Untrusted display-only summary

Tool to create multiple canned responses in bulk via asynchronous operation. Use when you need to add multiple canned responses at once to your Freshdesk account. Returns a job_id that can be used to track the operation status.

Untrusted display-only summary

Tool to create a new canned response folder in Freshdesk. Use when you need to organize canned response templates into folders.

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Tool to create a new company in Freshdesk. Use when you need to add a customer organization to your Freshdesk account. Companies can hold multiple contacts and are automatically associated with contacts based on email domain matching.

Untrusted display-only summary

Tool to create a new contact in Freshdesk. Use when you need to add a customer or user to your Freshdesk account. IMPORTANT: The 'employee_id' custom field is mandatory for this Freshdesk instance.

Untrusted display-only summary

Tool to create a new custom contact field in Freshdesk. Use when you need to add a new field definition for storing custom contact information (e.g., job title, department, customer type). The field type can be text, number, dropdown, checkbox, date, or paragraph.

Untrusted display-only summary

Tool to create a new discussion category in Freshdesk forums.

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Tool to create a new topic in a Freshdesk discussion forum. Use when you need to post a new discussion topic or thread in a specific forum.

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Tool to create a new comment on a discussion forum topic. Use when you need to add a comment to an existing topic in Freshdesk discussions.

Untrusted display-only summary

Tool to create a new email mailbox in Freshdesk. Use when you need to add a support email address that automatically creates tickets from incoming emails. Requires valid product_id and group_id.

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Tool to create a new forum within a category in Freshdesk discussions. Use when you need to add a new forum to organize discussions within a specific category.

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Tool to create a new SLA (Service Level Agreement) policy in Freshdesk. Use when you need to establish service level targets for ticket response and resolution times based on priority levels.

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Tool to create a new solution article in a Freshdesk knowledge base folder. Use when you need to add documentation, FAQs, or help content to your knowledge base.

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Tool to create a new solution category in Freshdesk's knowledge base. Use when you need to organize solution articles and folders under a new category.

Untrusted display-only summary

Creates a new ticket in Freshdesk. REQUIRED FIELDS: - subject and description are always required - At least ONE requester identifier is REQUIRED: requester_id, email, phone, facebook_id, twitter_id, or unique_external_id CONDITIONAL REQUIREMENTS: - If phone is provided without email, name becomes MANDATORY NOTE ON AT…

Untrusted display-only summary

Tool to create a new ticket form in Freshdesk. Use when you need to create a custom ticket form for organizing support requests.

Untrusted display-only summary

Tool to create a ticket by sending an outbound email to external recipients. Use when you need to initiate a support conversation via email. The ticket is automatically created with 'Closed' status and assigned to the sending agent to avoid unnecessary SLA timers.

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Tool to create a time entry for a specific ticket in Freshdesk. Use when you need to log time spent working on a ticket. Time entries track work duration and can be marked as billable or non-billable for billing and reporting purposes.

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Tool to create a translated version of an existing solution category. Use when you need to add multilingual support to your knowledge base by creating category translations in different languages.

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