Freshdesk

Tool to update an existing solution category in Freshdesk. Use when you need to modify the name or description of a solution category.

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Tool to update an existing solution folder in Freshdesk knowledge base. Use when you need to modify folder properties such as name, description, visibility settings, or folder hierarchy.

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Tool to update an existing solution article in Freshdesk. Use when you need to modify the title, description, status, tags, or SEO metadata of a solution article. All parameters are optional; only include fields you want to update.

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Tool to update an existing ticket in Freshdesk. Use when you need to modify ticket attributes like subject, priority, status, description, or custom fields.

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Tool to add the authenticated user as a watcher to multiple tickets in a single bulk operation. Use when you need to follow multiple tickets and receive email notifications for their updates. Returns lists of succeeded and failed ticket IDs.

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Tool to update an existing ticket form in Freshdesk. Use when you need to modify ticket form properties like title, description, default status, or field configurations.

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Tool to update the AI-generated summary of a ticket in Freshdesk. Use when you need to modify or set the summary content for a ticket. The summary provides a concise overview of the ticket's content and history.

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Tool to update agent access to a specific ticket in Freshdesk by adding or removing agents. Use when you need to grant or revoke agent permission to view or interact with a ticket. Returns the list of agent IDs that have access after the update.

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Tool to update an existing time entry in Freshdesk. Use when you need to modify time entry details such as duration, notes, billable status, or agent assignment. Note: start_time cannot be updated if the timer is running, and timer_running cannot be set to its current value.

Untrusted display-only summary

Tool to view details of a specific canned response in Freshdesk. Use when you need to retrieve information about a canned response including its title, content, folder location, and attachments.

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Tool to view details of a specific automation rule in Freshdesk. Use when you need to retrieve comprehensive information about an automation rule including its triggers, conditions, and actions.

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Tool to retrieve a specific business hour configuration from Freshdesk. Use when you need to view detailed information about business hours including working schedule, time zone, and holiday list.

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Tool to retrieve details of a specific company field by ID. Use when you need to view configuration and metadata for a single company field including its type, position, and choices for dropdown fields.

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Tool to retrieve details of a specific contact field by ID. Use when you need to view configuration and metadata for a single contact field including its type, position, and customer/agent requirements.

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Tool to retrieve mailbox settings for the Freshdesk account. Use when you need to view email configuration settings such as threading options, requester creation settings, and agent conversation permissions.

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Tool to view details of a specific email configuration in Freshdesk. Use when you need to retrieve information about an email config including its associated product, group, and email addresses.

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Tool to view details of a specific admin group in Freshdesk. Use when you need to retrieve information about a group including its members, escalation settings, and automatic assignment configuration.

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Tool to view automatic BCC email addresses configured in Freshdesk. Use when you need to retrieve the list of email addresses that are automatically added as BCC to outgoing emails from the helpdesk.

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Tool to retrieve detailed information about a specific product by ID. Use when you need to view a particular product's details including name, description, primary email, and default status.

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Tool to view detailed information about a specific role by ID. Use when you need to retrieve a particular role's name, description, default status, and agent type.

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Tool to retrieve helpdesk settings from Freshdesk. Use when you need to view language configuration including primary language, supported languages, portal languages, and help widget languages.

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Tool to retrieve a specific skill from Freshdesk by ID. Use when you need to view detailed information about a particular skill including its name, rank, associated agents, and routing conditions.

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Tool to view a specific solution category by ID in Freshdesk. Use when you need to retrieve detailed information about a single solution category including its name, description, and visibility settings.

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Tool to view a specific solution folder by ID in Freshdesk. Use when you need to retrieve detailed information about a solution folder including its name, description, hierarchy, and visibility settings.

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Tool to view a specific solution article by ID in Freshdesk. Use when you need to retrieve detailed information about a single article including its content, metadata, SEO data, and engagement metrics.

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Views an existing ticket in Freshdesk. Ticket details are returned nested under `response_data` in the tool response.

Untrusted display-only summary

Tool to retrieve a single ticket field configuration from Freshdesk. Use when you need to view detailed information about a specific ticket field including its type, position, visibility settings, and validation requirements.

Untrusted display-only summary

Tool to retrieve a specific field from a ticket form in Freshdesk. Use when you need to view detailed configuration of a field including its type, position, visibility, and requirement settings.

Untrusted display-only summary