Freshdesk

Tool to remove the authenticated user as a watcher from a Freshdesk ticket. Use when you need to stop receiving email notifications for ticket updates like replies or status changes. The API automatically uses the authenticated user's credentials and does not require additional parameters.

Untrusted display-only summary

Tool to reply to or forward a ticket to external email addresses. Use when you need to send a ticket reply to specific email recipients outside the normal ticket flow.

Untrusted display-only summary

Tool to create a public reply to an existing support ticket in Freshdesk. Use when an agent needs to respond to a ticket. The reply is sent to the ticket requester and any CC'd recipients. Supports both plain text and HTML content, file attachments, and email distribution control.

Untrusted display-only summary

Tool to search and filter agents in Freshdesk. Use when you need to find agents by email, phone, mobile, or state (fulltime/occasional).

Untrusted display-only summary

Tool to search and filter companies in Freshdesk using query strings with custom fields. Use when you need to find companies based on searchable fields like created_at, updated_at, or custom company fields. Note: Standard fields like 'name' are NOT searchable and will cause validation errors.

Untrusted display-only summary

Tool to search for companies using autocomplete functionality in Freshdesk. Use when you need to quickly find companies by name or partial name keyword for autocomplete suggestions.

Untrusted display-only summary

Tool to search and filter contacts in Freshdesk using query-based search. Use when you need to find contacts based on fields like email, phone, mobile, company_id, or other searchable contact attributes.

Untrusted display-only summary

Tool to search for contacts using autocomplete functionality in Freshdesk. Use when you need to quickly find contacts by name, email, or other contact attributes for autocomplete suggestions.

Untrusted display-only summary

Tool to search solution articles in Freshdesk knowledge base by keyword. Use when you need to find articles by searching titles and content.

Untrusted display-only summary

Tool to toggle the timer on a time entry to start or stop time tracking. Use when you need to start tracking time on a stopped timer or stop a currently running timer.

Untrusted display-only summary

Tool to update an existing admin-level support agent group in Freshdesk. Use when you need to modify group details such as name, description, assigned agents, or escalation settings at the admin level.

Untrusted display-only summary

Tool to update an existing ticket field configuration in Freshdesk. Use when you need to modify field properties such as labels, visibility settings, or requirement flags.

Untrusted display-only summary

Tool to update a section within a ticket field in Freshdesk. Use when you need to modify section properties like label, associated choices, or contained fields.

Untrusted display-only summary

Tool to update an existing agent's information in Freshdesk. Use when you need to modify agent details such as email, permissions, signature, skills, groups, roles, or focus mode.

Untrusted display-only summary

Tool to update agent availability settings in Freshdesk. Use when you need to modify an agent's load settings by changing assignment limits for different channels.

Untrusted display-only summary

Tool to update an existing automation rule in Freshdesk. Use when you need to modify automation rule properties like name, description, active status, conditions, or actions. Supports ticket creation rules (type 1), time-based triggers (type 3), and ticket update rules (type 4).

Untrusted display-only summary

Tool to update an existing canned response in Freshdesk. Use when you need to modify the title, content, folder location, visibility, or group access of a canned response template.

Untrusted display-only summary

Updates the name of an existing canned response folder in Freshdesk. Use this to rename folders that organize canned response templates.

Untrusted display-only summary

Tool to update an existing company's information in Freshdesk. Use when you need to modify company details, domains, or custom fields.

Untrusted display-only summary

Tool to update an existing contact's information in Freshdesk. Use when you need to modify contact details such as name, email, phone, job title, or custom fields.

Untrusted display-only summary

Tool to update a contact field's configuration in Freshdesk. Use when you need to modify field properties like labels, requirements, or visibility settings for agents and customers.

Untrusted display-only summary

Tool to convert a contact into an agent in Freshdesk. Use when you need to grant a contact access to the helpdesk as an agent with specific permissions and roles.

Untrusted display-only summary

Tool to update the content of a conversation note in Freshdesk. Use when you need to modify existing public or private notes. Note: Only public and private notes can be edited, not incoming replies. The 'private' parameter cannot be modified.

Untrusted display-only summary

Tool to update an existing discussion category in Freshdesk forums. Use when you need to modify the name or description of a forum category.

Untrusted display-only summary

Tool to update an existing comment in a discussion forum. Use when you need to edit the content of a comment in Freshdesk discussions.

Untrusted display-only summary

Tool to update an existing discussion forum in Freshdesk. Use when you need to modify forum details such as name, description, category, type, or visibility settings.

Untrusted display-only summary

Tool to update an existing discussion topic in Freshdesk. Use when you need to modify a topic's title, message, lock status, or other properties.

Untrusted display-only summary

Tool to update mailbox settings for email handling in Freshdesk. Use when you need to configure email behavior such as personalized replies, ticket threading, auto-response detection, or agent conversation settings.

Untrusted display-only summary

Tool to update automatic BCC email addresses for all ticket communications in Freshdesk. Use when you need to configure which email addresses should automatically receive BCC copies of all outgoing emails.

Untrusted display-only summary

Tool to update an existing SLA (Service Level Agreement) policy in Freshdesk. Use when you need to modify service level targets, policy settings, or applicability conditions for an SLA policy.

Untrusted display-only summary