Freshdesk

Tool to retrieve all skills configured in Freshdesk account. Use when you need to get the complete list of skills available for ticket routing and agent assignment.

Untrusted display-only summary

Tool to retrieve all conversations of a specific ticket in Freshdesk. Use when you need to view all messages, notes, and replies associated with a ticket.

Untrusted display-only summary

Tool to list all automation rules for a specific automation type in Freshdesk. Use when you need to retrieve all automation rules for ticket creation, time-based triggers, or ticket updates.

Untrusted display-only summary

Tool to retrieve all forum categories (discussions) from Freshdesk. Use when you need to list all discussion categories available in the account. Supports pagination via page parameter.

Untrusted display-only summary

Tool to retrieve all discussion topics within a specified forum in Freshdesk. Use when you need to list topics in a specific forum. Supports pagination and filtering by user participation.

Untrusted display-only summary

Tool to retrieve all email mailbox configurations from Freshdesk account. Use when you need to view support email addresses, mailbox settings, or filter mailboxes by product, group, or status.

Untrusted display-only summary

Retrieve all email configurations from a Freshdesk account. Returns a list of email configs including support email addresses, associated products, groups, and active status. Useful for viewing mailbox configurations or finding email config IDs needed for other operations.

Untrusted display-only summary

Tool to retrieve all forums within a specified category in Freshdesk. Use when you need to list all forums that exist within a specific forum category. Supports pagination via page and per_page parameters.

Untrusted display-only summary

Tool to retrieve all discussion topics that are monitored/followed by a specific user in Freshdesk. Use when you need to list topics a user is following.

Untrusted display-only summary

Tool to retrieve discussion topics that a user has participated in by creating or commenting. Use when you need to list topics where a specific user has been active. Only admins can fetch topics for other users; without user_id, returns authenticated user's topics.

Untrusted display-only summary

Tool to retrieve all products configured in Freshdesk account. Use when you need to get the complete list of products available for support and ticket categorization.

Untrusted display-only summary

Tool to retrieve all roles available in the Freshdesk system with their permissions and details. Use when you need to get the complete list of roles for agents and collaborators.

Untrusted display-only summary

Tool to retrieve all customer satisfaction survey ratings from Freshdesk. Use when you need to view satisfaction ratings, optionally filtered by creation date. By default, only returns results from the previous month unless created_since parameter is specified.

Untrusted display-only summary

Tool to retrieve all SLA (Service Level Agreement) policies in Freshdesk. Use when you need to get the complete list of SLA policies with their configurations, targets, and applicability conditions.

Untrusted display-only summary

Tool to retrieve all solution articles within a specified folder in Freshdesk. Use when you need to list all articles that exist within a specific solution folder.

Untrusted display-only summary

Tool to retrieve all solution categories in Freshdesk. Use when you need to list all available solution categories in the knowledge base.

Untrusted display-only summary

Tool to retrieve all folders within a specified solution category in Freshdesk. Use when you need to list all folders that exist within a specific solution category.

Untrusted display-only summary

Tool to retrieve all translated solution folders in a category. Use when you need to list all folders in a specific language for a given solution category.

Untrusted display-only summary

Tool to list all subfolders within a specific solution folder in Freshdesk. Use when you need to retrieve the child folders of a parent folder in the knowledge base hierarchy.

Untrusted display-only summary

Tool to retrieve details of a specific section within a ticket field in Freshdesk. Use when you need to view information about a particular dynamic section including its label, associated choices, and contained fields.

Untrusted display-only summary

Tool to retrieve all surveys from a Freshdesk account. Use when you need to view the list of surveys, optionally filtered by state (active or inactive). Note that only one survey can be active at any given time.

Untrusted display-only summary

Tool to list all ticket fields configured in Freshdesk. Use when you need to retrieve metadata about all ticket field definitions including both default and custom fields.

Untrusted display-only summary

Tool to retrieve all ticket forms from Freshdesk. Use when you need to view the list of available ticket forms, optionally with pagination or portal associations.

Untrusted display-only summary

Tool to list all satisfaction ratings of a ticket. Use when you need to retrieve customer feedback and survey responses for a specific ticket.

Untrusted display-only summary

Tool to list all watchers subscribed to a specific Freshdesk ticket. Use when you need to see who is following a ticket and receiving notifications for updates.

Untrusted display-only summary

Tool to retrieve all time entries from Freshdesk with optional filtering by company, agent, execution time range, and billable status. Use when you need to view time logs across tickets with support for pagination.

Untrusted display-only summary

Tool to list all comments on a specific discussion topic with pagination support. Use when you need to retrieve comments from a topic with control over page size and pagination.

Untrusted display-only summary

Tool to view all translated solution articles in a folder for a specific language. Use when you need to retrieve all articles from a folder in a particular language translation.

Untrusted display-only summary

Tool to list all translated subfolders within a parent folder in Freshdesk. Use when you need to retrieve subfolders in a specific language for a given folder.

Untrusted display-only summary

Tool to add or remove agents in a Freshdesk group. Use when you need to modify the list of agents assigned to a specific group by providing an array of agent IDs.

Untrusted display-only summary