Freshdesk

Tool to initiate an asynchronous export of contacts from Freshdesk to CSV file. Use when you need to export contact data for backup, sync with external databases, or data analysis. The API returns an export job ID which can be used to retrieve the download URL once processing completes.

Untrusted display-only summary

Tool to view Freshdesk account information. Use when you need to retrieve comprehensive account details including organization information, agent counts, timezone, data center location, plan tier, address, and primary contact information.

Untrusted display-only summary

Tool to retrieve detailed information about a specific agent by ID. Use when you need to view a particular agent's profile, contact information, availability status, and role assignments.

Untrusted display-only summary

Tool to retrieve availability information for a specific agent. Use when you need to check an agent's availability across different channels, their assignment limits, and current workload.

Untrusted display-only summary

Tool to search for agents using autocomplete functionality in Freshdesk. Use when you need to quickly find agents by name or email keyword for autocomplete suggestions.

Untrusted display-only summary

Retrieves all business hours configurations from Freshdesk. Use this tool to get a complete list of all business hour configurations including working hours schedules, time zones, and whether each configuration is set as the default for the account. No input parameters are required. Returns an array of all business ho…

Untrusted display-only summary

Tool to retrieve all canned response folders from Freshdesk. Use when you need to list available folders for organizing canned responses. Note: Empty folders (folders without canned responses) are not listed in the API response.

Untrusted display-only summary

Tool to retrieve all companies from a Freshdesk account with pagination support. Use when you need to list companies representing customer organizations.

Untrusted display-only summary

Tool to retrieve detailed information about a specific company by ID. Use when you need to view a particular company's details, domains, and custom fields.

Untrusted display-only summary

Tool to retrieve all company fields configured in Freshdesk. Use when you need to get the complete list of company field definitions including default fields (name, description, domains, etc.) and custom fields with their metadata.

Untrusted display-only summary

Tool to retrieve detailed information about a specific contact by ID. Use when you need to view a particular contact's profile, contact information, and custom fields.

Untrusted display-only summary

Tool to retrieve all contact fields configured in Freshdesk. Use when you need to get the complete list of contact field definitions including default fields (name, email, phone, etc.) and custom fields with their metadata.

Untrusted display-only summary

Tool to retrieve all contacts from a Freshdesk account. Use when you need to list contacts, optionally filtered by email, phone, mobile, company, state, or modification date. Results are paginated; iterate through pages using `page` and `per_page` (max 100) to retrieve the full dataset.

Untrusted display-only summary

Tool to view details of a specific forum category in Freshdesk. Use when you need to retrieve information about a discussion category including its name, description, and timestamps.

Untrusted display-only summary

Tool to retrieve detailed information about a specific discussion topic by ID. Use when you need to view a topic's details, status, and metadata.

Untrusted display-only summary

Tool to retrieve detailed information about a specific email mailbox by ID. Use when you need to view configuration details, status, and settings of a particular email mailbox.

Untrusted display-only summary

Tool to retrieve all canned responses within a specific folder in Freshdesk. Use when you need to list all response templates stored in a particular folder.

Untrusted display-only summary

Tool to retrieve details of all contact import operations in Freshdesk. Use when you need to view import history, check import status, or get information about failed imports.

Untrusted display-only summary

Tool to view the status of a bulk job operation. Use when you need to check the status of bulk ticket updates or bulk ticket deletions.

Untrusted display-only summary

Tool to list all scenario-based automations in Freshdesk. Use when you need to retrieve the complete list of scenario automations with their configurations.

Untrusted display-only summary

Tool to search and filter tickets in Freshdesk using flexible query syntax. Use when you need to find tickets based on status, priority, tags, custom fields, dates, or other ticket attributes with complex filtering logic.

Untrusted display-only summary

Retrieves a list of tickets from Freshdesk. Tickets are returned under `response_data` in the response object.

Untrusted display-only summary

Tool to retrieve all time entries for a specific ticket in Freshdesk. Use when you need to view time logs associated with a particular ticket.

Untrusted display-only summary

Tool to retrieve agent access information for a specific ticket in Freshdesk. Use when you need to check which agents have permission to view or interact with a ticket. Returns a list of agent IDs that have access to the specified ticket.

Untrusted display-only summary

Tool to view a translated solution category in Freshdesk. Use when you need to retrieve a solution category in a specific language other than the default language.

Untrusted display-only summary

Tool to permanently delete a contact from Freshdesk. Use when you need to completely remove a contact's profile, tickets, calls, forum topics, ratings, and notes (useful for GDPR compliance). By default, the contact must be soft-deleted first unless force=true is used. This deletion is irreversible.

Untrusted display-only summary

Tool to import contacts in bulk from a CSV file to Freshdesk. Use when you need to create multiple contacts at once from a CSV file with field mappings.

Untrusted display-only summary

Tool to list all admin groups in Freshdesk. Use when you need to retrieve all groups configured in the account with their members, escalation settings, and configuration details.

Untrusted display-only summary

Tool to retrieve all agents associated with a specific group in Freshdesk. Use when you need to get the list of agents assigned to a particular group.

Untrusted display-only summary

Tool to retrieve all dynamic sections for a specific ticket field in Freshdesk. Use when you need to view all sections associated with a dropdown field that controls dynamic field visibility.

Untrusted display-only summary