Freshdesk

Tool to retrieve profile information for the currently authenticated agent. Use when you need to get details about the agent whose API credentials are being used for authentication.

Untrusted display-only summary

Tool to delete an admin group from Freshdesk. Use when you need to disband an admin group from your Freshdesk account. Note: Deleting a group only disbands it and does not delete the members of the group.

Untrusted display-only summary

Tool to permanently delete an agent from Freshdesk. Use when you need to remove an agent from your Freshdesk account. Note: You cannot delete yourself. The API prevents self-deletion as a security measure. When an agent is deleted, they are downgraded to a contact in the Freshdesk system.

Untrusted display-only summary

Permanently deletes an automation rule from Freshdesk by its type and rule ID. Use this action to remove workflow automation rules that are no longer needed. This action is idempotent - deleting an already-deleted rule will succeed without error. WARNING: This action is irreversible. The automation rule will be perman…

Untrusted display-only summary

Tool to permanently disband a company from Freshdesk. Use when you need to delete a company from your Freshdesk account. Note: Deleting a company only disbands it and does not delete the customers inside it. Once disbanded, the company cannot be restored.

Untrusted display-only summary

Tool to permanently delete a custom company field from Freshdesk. Use when you need to remove a company field that is no longer needed. Note: This action is irreversible and will delete all data stored in that field across all companies. Only custom fields can be deleted, not default fields.

Untrusted display-only summary

Tool to soft delete a contact from Freshdesk. Use when you need to move a contact from All Contacts to Deleted Contacts view. Future communications from the contact will be directed to SPAM. The contact can be restored later - for permanent deletion, use hard_delete_contact instead.

Untrusted display-only summary

Permanently delete a custom contact field from Freshdesk. Use this action when you need to remove a custom contact field that is no longer needed. Important notes: - This action is IRREVERSIBLE - all data stored in this field across all contacts will be permanently deleted - Only custom fields can be deleted - system/…

Untrusted display-only summary

Tool to permanently delete a conversation from a ticket in Freshdesk. Use when you need to remove a specific conversation from a ticket. Note: Once deleted, the conversation cannot be restored.

Untrusted display-only summary

Permanently deletes a forum discussion category from Freshdesk. Use this action to remove an entire discussion category. This is a destructive operation and cannot be undone. Make sure you have the correct category_id before executing. Prerequisites: - The category_id must correspond to an existing discussion category…

Untrusted display-only summary

Tool to permanently delete a comment from a discussion in Freshdesk. Use when you need to remove a specific comment from a discussion thread. Note: Once deleted, the comment cannot be restored.

Untrusted display-only summary

Tool to permanently delete a discussion forum in Freshdesk. Use when you need to remove a specific forum. Note: Once deleted, the forum cannot be restored.

Untrusted display-only summary

Tool to unfollow/unmonitor a discussion forum in Freshdesk. Use when you need to stop monitoring a specific forum. The operation removes the following status for the specified user from the forum. This is an idempotent operation - calling it multiple times or on an already-unfollowed forum will succeed without error.…

Untrusted display-only summary

Tool to unfollow/unmonitor a discussion topic in Freshdesk. Use when you need to stop monitoring a specific topic. The operation removes the following status for the specified user from the topic.

Untrusted display-only summary

Tool to permanently delete a discussion topic in Freshdesk. Use when you need to remove a specific topic from forums. Note: Once deleted, the topic cannot be restored.

Untrusted display-only summary

Tool to permanently delete an email mailbox from Freshdesk. Use when you need to remove an email mailbox configuration. Note: This action is irreversible. Once deleted, emails sent to the mailbox's address will not generate tickets. Requires admin-level permissions to access the email/mailboxes endpoint.

Untrusted display-only summary

Tool to permanently disband a group from Freshdesk. Use when you need to delete a group from your Freshdesk account. Note: Deleting a group only disbands it and does not delete the members of the group. Once disbanded, the group cannot be restored.

Untrusted display-only summary

Asynchronously deletes multiple tickets in bulk. Returns a job_id to track deletion progress. Deleted tickets are moved to Trash and can be restored within 30 days.

Untrusted display-only summary

Tool to permanently delete a section from a ticket field in Freshdesk. Use when you need to remove a section that is no longer needed. Note: The section must be empty before deletion. This action is irreversible.

Untrusted display-only summary

Tool to permanently delete a skill from Freshdesk. Use when you need to remove a skill from your Freshdesk account. This operation is permanent and cannot be undone.

Untrusted display-only summary

Tool to permanently delete a solution article and its translated versions in Freshdesk. Use when you need to remove a solution article that is no longer needed. Note: This operation is irreversible and cannot be undone.

Untrusted display-only summary

Permanently delete a solution category from Freshdesk's knowledge base. Use this tool when you need to remove a solution category that is no longer needed. This operation is irreversible and will also delete all translated versions of the category. Note: Categories containing folders may need to have their folders rem…

Untrusted display-only summary

Tool to permanently delete a solution folder and its translated versions in Freshdesk. Use when you need to remove a solution folder that is no longer needed. Note: This operation is irreversible and cannot be undone.

Untrusted display-only summary

Tool to permanently delete a ticket from Freshdesk. Use when you need to remove a ticket from your Freshdesk account. Note: Once deleted, the ticket cannot be restored.

Untrusted display-only summary

Permanently delete a custom ticket field from Freshdesk. Use this tool when you need to remove a custom ticket field that is no longer needed. This action is irreversible and will delete all data stored in that field across all tickets. Important: Only custom fields (those with 'cf_' prefix) can be deleted. Default sy…

Untrusted display-only summary

Tool to permanently delete a ticket form from Freshdesk. Use when you need to remove a ticket form that is no longer needed. Note: This action is irreversible and once deleted, the ticket form cannot be restored through standard API operations.

Untrusted display-only summary

Tool to permanently delete a specific field from a ticket form in Freshdesk. Use when you need to remove a custom field that is no longer needed from a ticket form. Note: This action is irreversible and only custom fields can be deleted, not default fields which are interlinked with system functionalities.

Untrusted display-only summary

Tool to delete the AI-generated summary of a ticket in Freshdesk. Use when you need to remove a ticket's summary. Note: Once deleted, the summary cannot be restored.

Untrusted display-only summary

Tool to remove all agent access from a specific ticket in Freshdesk. Use when you need to revoke all agent permissions from a ticket. This removes all user accesses that were previously granted via the Add Ticket User Access endpoint.

Untrusted display-only summary

Tool to permanently delete a time entry from Freshdesk. Use when you need to remove a specific time entry. Note: Once deleted, the time entry cannot be restored.

Untrusted display-only summary