Dialpad

Retrieves a list of access control policies for the authenticated Dialpad company. This endpoint allows company administrators to view all custom sets of permissions defined for AI Contact Center settings. It should be used when auditing existing policies, preparing to assign roles to users, or before creating new pol…

Untrusted display-only summary

Adds specified phone numbers to the blocked list in Dialpad. This endpoint allows users to block unwanted or spam numbers, preventing incoming calls or messages from these numbers. It accepts a list of E.164 formatted phone numbers and adds them to the user's blocked list. This tool should be used when there's a need…

Untrusted display-only summary

Adds a new operator to a specific department in Dialpad. This endpoint allows you to assign either a user or a room as an operator, with the option to specify their role. It's used to manage call handling and department operations by adding new operators or updating existing ones with different roles. The department I…

Untrusted display-only summary

Adds a new member to a specified channel within the Dialpad communication platform. This endpoint allows you to expand the membership of a channel by providing the user ID of the person you want to add. It's particularly useful for programmatically managing channel memberships, such as when onboarding new team members…

Untrusted display-only summary

Adds a new member to a specific coaching team in Dialpad. This endpoint allows you to assign a user to a coaching team with a designated role, enabling effective team management and performance monitoring. Use this when you need to include a new coach or trainee in an existing coaching team. The endpoint requires the…

Untrusted display-only summary

This endpoint adds a new operator to a specified call center in the Dialpad system. It allows for the configuration of the operator's role, skill level, and license type, as well as managing phone number retention when switching to a support license. Use this endpoint when you need to expand your call center team or a…

Untrusted display-only summary

This endpoint adds a new operator to a specific office within the Dialpad system. It allows administrators to assign users or rooms as operators, enhancing the office's communication capabilities. The endpoint requires the office ID (specified in the path), the operator's ID, and the type of operator (user or room). O…

Untrusted display-only summary

Adds a new participant to an existing call in the Dialpad system. This endpoint allows you to include additional members in an ongoing call by specifying either a phone number or a target within your Dialpad organization. Use this when you need to add someone to a call that is already in progress, such as bringing in…

Untrusted display-only summary

Creates and assigns a new fax line to a specified target (user or department) in the Dialpad system. This endpoint allows you to set up a fax line with various options, including reserved numbers, area code-based searches, or toll-free numbers. Use this when you need to provision a new fax line for a user or departmen…

Untrusted display-only summary

This endpoint assigns a phone number to a specific call router in the Dialpad system. It allows users to either provide a full phone number for assignment or specify an area code to automatically select an available number within that region. The assigned number can optionally be set as the primary number for the call…

Untrusted display-only summary

This endpoint assigns a phone number to a specific office in the Dialpad system. It allows you to either specify a particular phone number or request an available number from a given area code. The assigned number can optionally be set as the primary number for the office. Use this endpoint when you need to add a new…

Untrusted display-only summary

Assigns a phone number to a specified room in Dialpad. This endpoint allows you to either assign a specific phone number or request a number from a given area code. It's useful for setting up new rooms or updating existing ones with additional or primary phone numbers. The assigned number can optionally be set as the…

Untrusted display-only summary

Assigns a phone number to a specified target within the Dialpad system. This endpoint allows you to either assign a specific number or request a number from a given area code. It can be used to add new numbers to various entities such as users, departments, or call centers. The assigned number can optionally be set as…

Untrusted display-only summary

This endpoint assigns a phone number to a specific Dialpad user. It allows for either searching for an available number within a given area code or assigning a specific number to the user. The assigned number can optionally be set as the user's primary number. Use this endpoint when you need to provide a user with a n…

Untrusted display-only summary

Assigns an access control policy to a specific user within the Dialpad system. This endpoint allows administrators to grant customized settings permissions to users at various levels of the organization: company-wide, for specific offices, or for contact centers. It's particularly useful for implementing Role-Based Ac…

Untrusted display-only summary

Creates or updates labels for a specific call in the Dialpad system. This endpoint allows you to attach one or more labels to a call, which can be used for categorization, filtering, or tracking purposes. The function takes a call ID and an array of label strings, replacing any existing labels on the call with the pro…

Untrusted display-only summary

This endpoint creates a new call center within the Dialpad system with customizable settings for call handling, routing, operational hours, and advanced features. It allows for detailed configuration of call center behavior, including auto-recording, hold queue management, alert thresholds, and voice intelligence inte…

Untrusted display-only summary

Creates a new access control policy in Dialpad, defining a set of permissions and their application scope. This endpoint allows administrators to establish granular control over various Dialpad features and settings. It's used to manage user access and configure operational parameters across different levels of the or…

Untrusted display-only summary

Creates or updates an agent status subscription for real-time monitoring of contact center agent statuses in Dialpad. This endpoint allows you to configure event notifications for changes in agent availability, such as when agents become available, busy, or go off-duty. Use this when setting up integrations that requi…

Untrusted display-only summary

Creates a callback request in a Dialpad call center. This endpoint allows you to initiate a callback to a specified phone number through a designated call center. It's useful for implementing features like "Request a Call" on websites or applications, or for scheduling return calls to customers. The endpoint doesn't i…

Untrusted display-only summary

Creates a shareable link for a specific call review in the Dialpad platform. This endpoint allows users to generate a URL that can be used to share call recordings or summaries with others, either within the company or publicly. It's particularly useful for sharing important call information, training materials, or fo…

Untrusted display-only summary

Creates a new call router in the Dialpad system, allowing for custom call routing logic based on a specified URL. This endpoint configures essential settings for the call router, including its name, default target for fallback scenarios, and the routing URL for decision-making. It's used when setting up a new automate…

Untrusted display-only summary

Creates a new communication channel within the Dialpad platform. This endpoint allows users to set up a dedicated space for team collaboration, discussions, or topic-specific conversations. It's particularly useful for organizing communication within a company or project. The created channel can be either public or pr…

Untrusted display-only summary

Creates a new custom Interactive Voice Response (IVR) system within the Dialpad platform. This endpoint allows you to define and configure an IVR workflow by specifying its type, associated audio file, and target assignment. Use this when setting up automated phone menus, call routing systems, or customized voice inte…

Untrusted display-only summary

The CreateContact endpoint adds a new contact to Dialpad's system. Use it to create local or shared contacts with comprehensive information. Ideal for user onboarding, data migration, or system integrations. Supports various contact details, with some fields restricted to single-line entries for consistency.

Untrusted display-only summary

Creates a new department within the Dialpad system with customizable settings for call handling, operating hours, and advanced features. This endpoint allows for detailed configuration of department properties, including automatic call recording, hold queue management, custom operating hours, call routing strategies,…

Untrusted display-only summary

Creates a PIN for protected international calls from a Dialpad room. This endpoint generates a unique PIN that can be used to authenticate and authorize international calls made from a specific Dialpad room. It's particularly useful for businesses that want to control and track international calling capabilities withi…

Untrusted display-only summary

Creates a new room within a specified office in the Dialpad system. This endpoint is used to set up physical or virtual spaces for collaboration, meetings, or other communication purposes. It allows you to define a room with a name and associate it with a specific office. This is particularly useful for organizations…

Untrusted display-only summary

Creates a scheduled report in the Dialpad system for various types of communication data. This endpoint allows users to automate the generation and delivery of reports on a regular basis, such as call logs, user statistics, or voicemails. It's particularly useful for managers, administrators, and analysts who need con…

Untrusted display-only summary

Creates a new office within the Dialpad system with specified configurations and settings. This endpoint allows you to set up a new office location or entity, including its billing information, operational hours, routing options, and various communication preferences. Use this when you need to add a new office to your…

Untrusted display-only summary