Zendesk

List the 25 most recent target failures in Zendesk. Target failures occur when a target (webhook, callback, or external integration) fails to execute properly. Each failure record includes the request sent, response received, and status code. Use this action to monitor and troubleshoot failing integrations.

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List all targets for the current Zendesk account. Use when you need to retrieve, audit, or review the targets configured in your Zendesk account. Targets are endpoints that receive data when triggers or automations fire. This is a read-only, idempotent action with no required parameters.

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Show a specific audit for a ticket from Zendesk. Returns a single audit record containing events that describe changes made to the ticket. Each audit captures a specific action such as comments, status changes, assignments, or field updates. Use this action when you have a specific audit ID and want to retrieve detail…

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List all collaborators (CC'd users) on a Zendesk ticket. Use when you need to see who is currently CC'd on a ticket, such as when coordinating with multiple stakeholders or before adding/removing collaborators. Each collaborator is a user object with basic profile information. Paginate through results using page and p…

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List comments on a Zendesk ticket. Returns the comments added to the ticket in chronological order (oldest first by default). Each comment has both `html_body` and `plain_body` fields — use `plain_body` for clean text without HTML. Public comments are visible to end users while internal comments are only visible to ag…

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List Email CCs for a Ticket. Use when you need to retrieve a list of users who are CC'd on a specific Zendesk ticket. This endpoint returns all email CC records associated with the ticket, including user details and timestamps.

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Show a specific ticket field by its ID. Use when you need to retrieve details of a single ticket field in your Zendesk account, such as for auditing, understanding field configuration, or validating field properties. This action is read-only and idempotent.

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List all system and custom ticket fields in Zendesk. Use when you need to retrieve field definitions for building forms, validating field values, or understanding available ticket field structure. Supports cursor-based pagination for large datasets. When creator=true is specified, includes creator_user_id and creator_…

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Count ticket fields in Zendesk. Returns an approximate count of system and custom ticket fields. Use when you need to know how many ticket fields exist for reporting or operational purposes.

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Retrieve multiple ticket fields by their IDs or keys in a single request. Use when you have specific ticket field identifiers (numeric IDs like '123' or keys like 'priority', 'status', 'subject') and need to fetch their complete metadata including type, title, required status, custom options, and portal visibility set…

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List all followers on a Zendesk ticket. Use when you need to see who is following a ticket, such as when coordinating with stakeholders or managing ticket notifications. Followers receive notifications about the ticket. Each follower is a user object with basic profile information. Paginate through results using page…

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List all ticket forms configured in your Zendesk account. Use when you need to enumerate available ticket forms, retrieve form metadata like display names and visibility settings, or audit which ticket forms are active and visible to end users or agents. Supports filtering by active status, end-user visibility, form t…

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Show multiple ticket forms by their IDs. Use when you need to retrieve specific ticket forms by their IDs to display form details, validate form availability, or bulk fetch form configurations. The `ids` parameter accepts a comma-separated list of ticket form IDs (e.g., '1,2,3'). Returns an empty ticket_forms array fo…

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List incidents linked to a problem ticket in Zendesk. Use when you need to retrieve all incident tickets that share the same root cause as a problem ticket. Incidents are tickets of type 'incident' that are related to a problem ticket via the problem_id field. Supports both offset and cursor-based pagination.

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Retrieve a specific ticket metric from Zendesk by its ID. Use this action when you have a ticket_metric_id and need to fetch the detailed metrics for that ticket, including resolution times, wait times, reply times, and SLA breaches. This action is read-only and idempotent — fetching the same metric multiple times has…

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List Ticket Metrics from Zendesk. Returns a list of tickets with their associated metrics including response times, resolution times, and assignment statistics. Use when analyzing ticket performance, agent productivity, or customer satisfaction metrics. This action supports cursor-based pagination via page_size, page_…

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List all audits (change history) for a specific Zendesk ticket. Use when you need to track all changes made to a ticket including comments, status changes, assignments, and other modifications. Each audit contains one or more events representing individual changes. This action is read-only and supports both traditiona…

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Count audits for a specific ticket in Zendesk. Returns an approximate count of audits associated with the specified ticket. Use when you need to know how many audit records exist for a ticket for reporting, analytics, or operational purposes.

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Count comments on a Zendesk ticket. Returns an approximate count of comments added to the specified ticket. Use when you need to know how many comments exist on a ticket without fetching the full comment list, such as for reporting or determining if pagination is needed.

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List conversation log events for a specific Zendesk ticket. Use this action when you need to retrieve the chronological history of interactions, comments, and activities on a ticket. The conversation log provides a comprehensive view of all events including comments, status changes, and other ticket activities. Suppor…

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Count the number of tickets in Zendesk. Returns an approximate count of tickets with the timestamp of when the count was last calculated. This is a read-only, idempotent operation. Use when you need to know the total number of tickets for reporting, capacity planning, or operational purposes. Note that the count is ap…

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List ticket skips for a specific ticket from Zendesk. Use when you need to retrieve all skip records associated with a particular ticket, such as when reviewing which agents skipped working on a ticket or analyzing skip patterns. This action is read-only and idempotent. It returns a list of skip records that include t…

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Get ticket metrics from Zendesk for a specific ticket. Returns performance metrics including resolution times, agent and requester wait times, reply counts, station changes, and timestamps for key events. Use when you need to analyze ticket performance, SLA compliance, or agent productivity metrics.

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List all events for a specific side conversation on a Zendesk ticket. Returns events in chronological order including creation, replies, and state updates. Use this action when you need to view the complete history of a side conversation including all messages and state changes. Side conversations are private agent-to…

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Show a specific trigger by its ID. Use when you need to retrieve details of a single trigger in your Zendesk account, such as for auditing, modifying, or understanding what actions and conditions are configured for a particular trigger. This is useful for reviewing business rules before making changes or understanding…

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List all ticket trigger categories in your Zendesk account. Use when you need to retrieve, audit, or review the trigger category organization for your business rules and automations. Supports filtering with sort options (position, name, created_at, updated_at) and can include rule counts via the `include` parameter to…

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Show a specific ticket trigger category by its ID. Use when you need to retrieve details of a single trigger category, such as for auditing or understanding the organization of your ticket triggers. This action is read-only and idempotent.

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List all ticket triggers for the current Zendesk account. Use when you need to retrieve, audit, or review the trigger rules configured in your Zendesk account. Triggers are business rules that automatically perform actions based on conditions when tickets are created or updated. Supports filtering by active status and…

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Get Ticket Trigger Action and Condition Definitions. Use when you need to discover the available actions and conditions that can be used to create or configure ticket triggers. This returns metadata about what types of automations are possible - the action definitions show what a trigger can do (e.g., set status to 's…

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Search for Zendesk ticket triggers by their title. Use when you need to find triggers in your Zendesk account by searching for keywords in their titles. Triggers are business rules that automatically perform actions when certain conditions are met on tickets. This action supports filtering by active status, sorting, a…

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