Zendesk

Show many Zendesk organizations by their IDs or external IDs. Use when you need to retrieve multiple organizations in a single API call. Accepts up to 100 organization IDs or external IDs as comma-separated lists. Only one of ids or external_ids should be provided. Returns organization objects with all standard fields…

Untrusted display-only summary

Count organization tickets in Zendesk. Returns an approximate count of tickets for a specific organization. Use when you need to know how many tickets are associated with an organization for reporting or operational purposes.

Untrusted display-only summary

Show Organization Subscription - retrieves details of a specific organization subscription by its ID. Use when you need to get information about an organization subscription, including the associated user and organization IDs, and the creation timestamp. This is a read-only operation that does not modify any data.

Untrusted display-only summary

List Organization Subscriptions in Zendesk. Returns organization subscriptions with pagination support (cursor and offset). Use when you need to retrieve all organization subscriptions or need to paginate through results. End users only see their own subscriptions.

Untrusted display-only summary

List all tags associated with a specific Zendesk organization. Use when you need to retrieve the tags assigned to a particular organization for ticket categorization, filtering, or reporting purposes.

Untrusted display-only summary

Get tickets for a specific organization in Zendesk. Returns tickets where organization_id matches the specified organization. Use when you need to retrieve all tickets associated with a particular organization, such as for reporting or review purposes. Pagination is available for large result sets; follow next_page li…

Untrusted display-only summary

List all users associated with a specific Zendesk organization. Returns a paginated list of users who are members of the organization. Use when you need to see all users belonging to a particular organization, retrieve organization membership information, or audit organization access. Supports filtering by role, permi…

Untrusted display-only summary

Count users in a specific Zendesk organization by ID. Returns an approximate count of users. Use when you need to know how many users belong to a particular organization for reporting or operational purposes.

Untrusted display-only summary

List apps owned by the current Zendesk account. Use when you need to retrieve information about apps installed in your Zendesk instance, such as checking installed apps, reviewing app details (version, status, author), or auditing your app inventory. This endpoint requires admin authentication.

Untrusted display-only summary

List Zendesk ticket problems. Use when you need to retrieve all tickets of type 'problem' in your Zendesk account. The response is always ordered by updated_at by default; use sort_by and sort_order parameters to customize. Supports both offset and cursor-based pagination. Note: Problems are tickets with type='problem…

Untrusted display-only summary

List all available public locales that can be used for translations in Zendesk. Use when you need to enumerate supported languages/locales for your Zendesk account, display language options to users, or determine which locales are available for ticket or article translations. This is a read-only, idempotent operation…

Untrusted display-only summary

List recently viewed tickets in Zendesk. Returns tickets sorted by the time they were last viewed, most recent first. Useful for agents to quickly access tickets they've been working on. The endpoint returns tickets visible to the agent based on their permission restrictions. Pagination is limited to 10,000 records (1…

Untrusted display-only summary

List all remote authentication configurations in your Zendesk account. Use this action when you need to enumerate SSO configurations, check which authentication methods are enabled, or retrieve metadata about remote authentication settings for agents and end users. This is a read-only, idempotent operation that return…

Untrusted display-only summary

List comments on a Zendesk request. Use when you need to retrieve all comments from a specific ticket request to understand the conversation history or gather context for responding. The comments are returned in chronological order. Each comment includes author information, content (both plain text and HTML formats),…

Untrusted display-only summary

List CCD Requests. Use when you need to retrieve requests where the authenticated end user is listed as a CC (carbon copy) recipient. These are requests the user is watching but did not create. Supports sorting by creation or update timestamps.

Untrusted display-only summary

Get a specific comment from a Zendesk request. Use when you need to retrieve a single comment by its ID for a given request, such as displaying a specific comment detail or checking comment metadata. This action is read-only and idempotent.

Untrusted display-only summary

Search for requests in Zendesk using query syntax. Use when you need to find customer requests across Zendesk using flexible search criteria such as status, priority, subject, or requester information. Returns paginated results with request details. This action is read-only and idempotent - searching for requests does…

Untrusted display-only summary

List Zendesk requests with the 'solved' status. Useful for reviewing completed customer requests, generating reports on resolution times, or tracking customer satisfaction. Use this action when you need to retrieve requests that have been marked as solved.

Untrusted display-only summary

Retrieve attribute values for multiple agents/users using the Skill-Based Routing API. Use when you need to get the routing attribute values (such as skills, languages, or other qualifications) assigned to specific agents. This action is read-only and idempotent. Note: This action returns only the attribute values dir…

Untrusted display-only summary

List satisfaction ratings for tickets in Zendesk. Use when you need to retrieve customer satisfaction feedback, analyze CSAT scores, or review ratings with their associated tickets and assignees. Supports both offset and cursor pagination for large datasets.

Untrusted display-only summary

Count satisfaction ratings in Zendesk. Returns an approximate count of satisfaction ratings. Use when you need to know how many satisfaction ratings exist for reporting or operational purposes.

Untrusted display-only summary

Count the number of items matching a search query in Zendesk. Use when you need to know how many results a search would return without fetching all the actual results. This is useful for displaying result counts before executing a full search.

Untrusted display-only summary

Export search results from Zendesk using cursor-based pagination. Use when you need to export large sets of search results (tickets, users, organizations, groups) and process them in batches using cursor pagination. This action differs from the regular search endpoint by supporting cursor-based pagination instead of o…

Untrusted display-only summary

Show Security Settings for a Zendesk account. Use when you need to retrieve the security configuration of a Zendesk account, including session timeouts, password policies, two-factor authentication settings, IP restrictions, and account assumption options. This is a read-only, idempotent operation that does not modify…

Untrusted display-only summary

Retrieve side conversation events for incremental export. Returns events created since the specified start_time in chronological order. Use when you need to export or sync side conversation events for backup, analytics, or integration purposes. This action supports pagination via the next_page URL which contains a nex…

Untrusted display-only summary

Get a support address by its unique ID. Use when you have a support_address_id and need to retrieve details including the email address, brand association, and DNS verification statuses. This is a read-only operation.

Untrusted display-only summary

List Zendesk tags in order of popularity. Use when you need to view all available tags in your Zendesk account, or when you need to find tags that are most frequently used across tickets.

Untrusted display-only summary

Count Tags in Zendesk. Returns an approximate count of tags. Use when you need to know how many tags exist in your Zendesk account for reporting or operational purposes.

Untrusted display-only summary

Show a specific target by its ID. Use when you have a target ID and need to retrieve its details including title, type, active status, and creation timestamp. This is a read-only, idempotent operation that returns a single target object. This action is irreversible for data retrieval - it only reads target information…

Untrusted display-only summary

Show a target failure in Zendesk. Use when you have a target_failure_id and need to retrieve details about a failed target execution, including the HTTP status code, raw request/response data, and consecutive failure count. This is a read-only operation.

Untrusted display-only summary