Zendesk

List ticket metric events in Zendesk that occurred on or after a specified time. This action supports incremental data export — use the end_time from one response as the start_time for the next request to retrieve subsequent events. This action is read-only and idempotent — use it to monitor ticket metrics, track SLA…

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Retrieve tickets that have been modified since a specified start time using the Incremental Ticket Export API. Use when you need to sync or track changes to Zendesk tickets over time, build audit trails, or implement incremental backups. Provide a start_time (Unix timestamp) from a previous response's end_time to pagi…

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Export tickets incrementally using cursor-based pagination. Use this action when you need to retrieve all changes to tickets since a specific time, with support for large result sets through cursor-based pagination. The start_time parameter is required for the initial request; subsequent pages use the cursor returned…

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Retrieve users that have been modified since a specified start time using the Incremental User Export API. Use when you need to sync or track changes to Zendesk users over time, such as for data warehousing, backup, or external system synchronization. Provide a start_time (Unix timestamp) and the API returns users tha…

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Export users incrementally using cursor-based pagination. Use when you need to export all users from Zendesk in a reliable, paginated manner. The start_time parameter is required for the initial request to define the time range. Subsequent requests use the cursor returned in previous responses to fetch the next batch…

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List job statuses from Zendesk. Shows the status of all background jobs that have been initiated, including those created by bulk operations like bulk updates, imports, or exports. Each job status includes progress information, completion status, and any results from individual tasks. Use this action to track the prog…

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Get a single job status by ID from Zendesk. Shows the status of a background job initiated by bulk operations (like bulk updates, imports, or exports). The response includes progress information, completion status, and any results from individual tasks. Use this action when you have a job_status_id from a previously q…

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Get a locale by its ID or BCP-47 code. Use when you need to retrieve details about a specific locale including the locale identifier, language name, and timestamps.

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List all translation locales available for your Zendesk account. Use when you need to retrieve the available locales for translation purposes, check which languages are enabled, or get locale metadata including the locale code, display name, and creation timestamps. This is a read-only, idempotent operation that suppo…

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List the translation locales that have been localized for agent use. Use when you need to discover which locales are available for agents to work with in multilingual support scenarios. This is a read-only, idempotent operation that requires no parameters.

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Show the current locale for a Zendesk account. Use when you need to determine what language/locale is currently active for the account, which affects how content is displayed to end users and which translations are available.

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Show a specific macro by its ID. Use when you need to retrieve details of a single macro in your Zendesk account, such as for auditing, modifying, or understanding what actions and conditions are configured for a particular macro. Macros are saved response templates that agents can apply to tickets. Supports optional…

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List all attachments associated with a specific Zendesk macro. Use when you need to retrieve the files attached to a macro, such as images used in macro content or documents included in automated responses. This is a read-only operation that returns the attachment metadata including filename, content type, size, and d…

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List all macro categories available to the current Zendesk account. Use when you need to retrieve or browse available macro categories for organizing and applying macros to tickets. This action is read-only and idempotent.

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Retrieve the definitions of all actions that a macro can perform in Zendesk. Use this action when you need to discover what actions are available for macro creation, understand the available values for each action type, or build a macro configuration interface. The response includes action fields, their display titles…

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Show a macro replica (unpersisted macro representation) based on a macro ID and ticket ID. Use when you need to preview how a macro will look when applied to a specific ticket, allowing you to see the actions and values that will be applied without actually applying the macro. This is useful for testing macro configur…

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List all shared and personal macros available in your Zendesk account. Use when you need to retrieve, audit, or review the macros configured for automating ticket responses and actions. Macros are saved response templates that agents can apply to tickets. Supports filtering by access level, active status, category, an…

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List supported actions for macros in Zendesk. Use when you need to discover what field modifications are available when creating or editing macros. This endpoint returns the available action fields that can be set in a macro (e.g., status, priority, assignee, etc.) along with their possible values. This is useful for…

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List all active shared and personal macros in Zendesk. Use when you need to retrieve, audit, or review the macros configured in your Zendesk account. Macros are saved responses that agents can apply to tickets. This action supports filtering by access level, category, group, and sorting options. Note: This action only…

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Show changes to a ticket that would result from applying a macro. Use when you need to preview what changes a macro would make to a ticket before actually applying it. This allows you to review the changes that would be applied, such as assignee changes, group reassignments, comments, or custom field updates. This act…

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Search for Zendesk macros by their title. Use when you need to find macros in your Zendesk account by searching for keywords in their titles. Macros are pre-defined responses or actions that can be applied to tickets to automate repetitive tasks. This action supports filtering by access, active status, category, and g…

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Show a specific trigger for a custom object in Zendesk. Use when you need to retrieve details of a single trigger, such as for auditing, understanding its conditions and actions, or preparing modifications. This action is read-only and idempotent.

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List open requests from Zendesk. Use this action when you need to retrieve all requests with "open" status for the authenticated user. Supports sorting by creation date or last update time. This action is read-only and idempotent.

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Get details for a specific organization field in Zendesk by its ID or key. Use this action when you need to retrieve detailed information about a single custom organization field, including its type, options, validation rules, and display settings. This is useful for understanding field configuration or before updatin…

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List all custom organization fields for the Zendesk account. Use this action when you need to retrieve or audit the custom organization field definitions configured in your Zendesk instance. Organization fields are used to store additional metadata about organizations beyond the standard attributes. Supports cursor-ba…

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Get details for a specific organization membership by its ID. Use when you have an organization membership ID and need to retrieve the associated user, organization, and membership metadata. This action is read-only and idempotent - calling it multiple times with the same membership ID will return the same result.

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Get related counts and information for a specific Zendesk organization by ID. Returns metadata about tickets, users, groups, activities, and other related resources associated with the organization. Use when you need to understand the scale and composition of an organization's resources in Zendesk. This is a read-only…

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List requests for a specific Zendesk organization. Use when you need to retrieve all requests associated with a particular organization. This action returns request details including subject, status, priority, requester, and timestamps. Pagination is available for large result sets.

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Search for Zendesk organizations using autocomplete. Use when you need to find organization suggestions based on a partial organization name for ticket creation, user assignment, or organization lookup. The `name` parameter is required - provide at least a few characters for meaningful autocomplete results. Returns or…

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List all organization merge operations for a specific organization in Zendesk. This action retrieves the merge history showing which organizations were merged into or out of the specified organization. Use this action when you need to audit organization merge history or track the consolidation of organizations. Suppor…

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