Zendesk

List custom ticket statuses available in a Zendesk account. Use when you need to retrieve all undeleted custom ticket statuses, optionally filtered by status category, active state, or default status. This action is useful for understanding available custom statuses for ticket workflows, automation rules, or displayin…

Untrusted display-only summary

Lists tickets that have been deleted from Zendesk, showing up to 100 deleted tickets per page with pagination. Use when you need to retrieve information about previously deleted tickets or audit ticket deletions. This action is read-only and idempotent.

Untrusted display-only summary

Retrieves a single deleted Zendesk user by their ID. Use when you have a specific deleted user ID and need to fetch details about that deleted user, such as for auditing purposes, account recovery, or compliance records. Deleted users retain their associated tickets and historical data.

Untrusted display-only summary

Retrieve a specific deletion schedule from Zendesk by its ID. Use this action when you need to get the details of a particular deletion schedule, including its title, description, active status, object type, conditions, and creation/update timestamps. This action is read-only and idempotent.

Untrusted display-only summary

List all deletion schedules for the current Zendesk account. Use when you need to retrieve, audit, or review the deletion schedule rules configured in your Zendesk account. Deletion schedules define automated data retention policies that periodically remove specified entity types based on configured conditions. Only Z…

Untrusted display-only summary

List all dynamic content items configured in your Zendesk account. Use when you need to enumerate available dynamic content items, check variants for localization, or retrieve metadata about placeholder values for dynamic content. This is a read-only, idempotent operation that supports both cursor and offset paginatio…

Untrusted display-only summary

Show a specific dynamic content item by its ID. Use when you have a dynamic content item ID and need to retrieve its details, including name, default locale, placeholder value, variants, and creation/update timestamps. This is a read-only, idempotent operation that returns a single dynamic content item.

Untrusted display-only summary

Retrieve multiple dynamic content items by their identifiers. Use when you have specific dynamic content item IDs or names and need to fetch their metadata including placeholder, default locale, variants, and outdated status. This is a read-only, idempotent operation. The 'identifiers' parameter accepts comma-separate…

Untrusted display-only summary

List all variants of a specific Zendesk dynamic content item. Use when you need to retrieve all locale variants for a dynamic content item to view, manage, or update the localized content. Variants represent the same content in different locales/languages. Supports pagination and sorting parameters. This action is rea…

Untrusted display-only summary

Show a specific variant of a dynamic content item in Zendesk. Use when you have a dynamic_content_item_id and dynamic_content_variant_id and need to retrieve the variant's details including its content, locale, active status, and timestamps. This is a read-only operation. Dynamic content items allow you to create reus…

Untrusted display-only summary

Retrieve details of a single email notification in Zendesk by its notification ID. Use when you have a notification_id from ticket audit logs or email notifications list and need to fetch full notification details including recipients, delivery status, and associated ticket/comment information. This action is useful f…

Untrusted display-only summary

List email notifications from Zendesk. Use this action when you need to retrieve email notification records filtered by ticket, comment, or notification ID. The filter parameter is required to specify which type of ID to filter by. Returns delivery status information for each recipient including any delivery failures.

Untrusted display-only summary

Show details of many email notifications in Zendesk. Use when you need to retrieve multiple email notifications at once by their IDs, associated comment IDs, or associated ticket IDs. At least one of the filter parameters (ids, comment_ids, or ticket_ids) is required.

Untrusted display-only summary

Tool to list all identities associated with a specific end user. Use when you need to retrieve the email addresses and/or phone numbers linked to an end user account. Supports optional filtering by identity type (email, phone_number).

Untrusted display-only summary

Tool to fetch a specific end user identity by user ID and identity ID. Use when you need to retrieve detailed information about a particular user identity in Zendesk.

Untrusted display-only summary

Get a group membership by its unique ID. Use when you have a group membership ID and need to retrieve details including the associated group, user, and timestamps. Note: The group_membership_id parameter is the membership ID, not a group ID.

Untrusted display-only summary

List all group memberships in your Zendesk account. Group memberships link users to groups, determining which agents belong to which support groups. Use when you need to audit group assignments, manage team memberships, or enumerate the relationship between users and groups. This action supports both offset pagination…

Untrusted display-only summary

List group memberships for a specific Zendesk group. Use when you need to retrieve all members assigned to a particular group, audit group membership, or understand which users belong to a specific support group. This action is read-only and idempotent. Supports both offset pagination (page, per_page) and cursor pagin…

Untrusted display-only summary

List all groups that can be assigned to tickets or users in your Zendesk account. Use when you need to enumerate available groups for assignment operations, check group availability, or retrieve group metadata. This is a read-only, idempotent operation.

Untrusted display-only summary

Count groups in Zendesk. Returns an approximate count of groups in the system. Use when you need to know how many groups exist for reporting, organizational management, or operational purposes. This action is read-only and idempotent.

Untrusted display-only summary

Count users in a specific Zendesk group. Returns an approximate count of users belonging to the specified group, with optional filtering by role or permission set. Use when you need to know how many users are in a particular group for reporting, resource planning, or administrative purposes. This action is read-only a…

Untrusted display-only summary

List all users belonging to a specific Zendesk group. Use when you need to retrieve all members of a particular group, with optional filtering by user role, permission set, or external ID. This action is read-only and idempotent.

Untrusted display-only summary

List survey responses from Zendesk Guide. Use when you need to retrieve CSAT survey responses, analyze customer satisfaction scores, or monitor survey completion rates. Survey responses are available on Support Professional plan and above, and Zendesk Suite Growth plan and above. This action is read-only and idempoten…

Untrusted display-only summary

List available CSAT (Customer Satisfaction) surveys in Zendesk Guide. Use when you need to retrieve survey definitions, check which surveys are enabled/disabled, or get survey questions and versions. The response includes survey IDs, states, creation timestamps, and question arrays. This is a read-only, idempotent ope…

Untrusted display-only summary

Retrieve organizations that have been modified since a specified start time using the Incremental Organization Export API. Use when you need to sync or track changes to Zendesk organizations over time. Provide a start_time (Unix timestamp) from a previous response's end_time to paginate through changes incrementally.…

Untrusted display-only summary

Export routing attributes incrementally with optional start_time filtering and cursor-based pagination. Use when you need to retrieve all skill-based routing attributes (attributes, attribute values, and instance values) that have changed in your Zendesk account. This is a read-only operation that returns a stream of…

Untrusted display-only summary

Retrieve routing attribute values that have been modified since a specified start time using the Incremental Skill-Based Routing API. Use when you need to sync or track changes to routing attributes, values, and their associations over time. Provide a start_time (Unix timestamp) and the API returns all attribute value…

Untrusted display-only summary

Export incremental routing instance values from Zendesk skill-based routing. Returns a stream of changes that occurred on routing attributes, attribute values, and instance values. Use this action when you need to synchronize routing configuration data or monitor changes to skill-based routing assignments. This action…

Untrusted display-only summary

Test the incremental export by retrieving a sample of records that have changed since a specified start time. Use this action to verify your incremental export setup before running full exports. Use when you need to test the incremental export functionality for a specific resource type (e.g., tickets, users, organizat…

Untrusted display-only summary

Export incremental ticket events from Zendesk. Use when you need to track changes to tickets over time, monitor agent performance metrics, or sync ticket event data with an external system. This action returns a stream of ticket metric events (like agent work time, reply times) that occurred after the specified start_…

Untrusted display-only summary