Zendesk

Permanently deletes a support address from Zendesk. This action is irreversible — the support address cannot be recovered once deleted. Use this action when you need to remove a deprecated or unwanted support email address from your Zendesk account. This operation requires admin permissions and the support address mus…

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Permanently deletes a ticket in Zendesk, including its entire conversation history. This action is irreversible; always confirm the correct ticket_id before executing.

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Tool to permanently delete a user from Zendesk. Use when you need to remove a user account. This action cannot be undone and requires appropriate admin permissions.

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Permanently deletes multiple soft-deleted tickets in Zendesk. This action is irreversible — the tickets will be permanently removed and cannot be recovered once executed. Use when cleaning up test tickets or removing obsolete soft-deleted tickets in bulk. The operation returns a job_status payload (initial status typi…

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Bulk delete Zendesk organizations. This action is irreversible - once organizations are deleted, they cannot be recovered. Use when you need to remove multiple organizations in a single operation. Returns a job_status payload (initial status typically 'queued'); deletions complete asynchronously and may require follow…

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Detect the best language/locale for the current user based on their browser settings and account preferences. Use when you need to determine the optimal language to display content in for a user, such as when localizing ticket comments, article content, or Help Center pages. This action reads the user's preferred lang…

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Download attachment file from a Zendesk custom object record. Use when you need to retrieve the actual file content of an attachment associated with a custom object record, such as documents, images, or other files. This action returns the raw file content and can display it inline or trigger a file download depending…

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Get information about the currently authenticated user in Zendesk. Returns only the caller's own account; to look up other users, use ZENDESK_SEARCH_ZENDESK_USERS. Response nests the user object under data.owner_info.user. Useful for verifying the acting user's identity and permissions before performing bulk operation…

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Retrieve Zendesk account settings. Use this action when you need to view the configuration and feature flags for a Zendesk account, including API settings, branding, ticket preferences, chat configuration, voice settings, and more.

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List all active ticket triggers in Zendesk. Use when you need to retrieve the currently active trigger rules that automatically perform actions on tickets when certain conditions are met. This action returns all triggers marked as active, including their conditions, actions, and metadata. Active triggers are business…

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Count ticket activities in Zendesk. Returns an approximate count of ticket activities. Use when you need to know how many activities exist in the activity stream for reporting or operational purposes.

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Get all organizations in Zendesk. Returns results nested under an 'organizations' array; an empty list is valid. Accepts no server-side filters — all filtering by name, domain_names (an array field), or organization_fields must be done client-side. Large accounts require pagination; missing pages will undercount resul…

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Get a single Zendesk app by its numeric ID. Use when you have an app ID and need to retrieve the app's details including name, author information, version, installation count, categories, and description.

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List all requirements for a Zendesk app installation. Use when you need to check what configuration or parameters are required for a specific installed app to function properly. Requirements may include OAuth settings, parameter configurations, or other setup steps needed by the app. This action is read-only and idemp…

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Get details for a specific Zendesk app location by its numeric ID. Returns location properties including visibility settings, orderability, and associated product codes. Use when you have an app_location_id from listing locations or creating apps and need to retrieve detailed location information. Only accessible to a…

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List all apps location installations from Zendesk. Returns an array of app installation IDs organized by location name. Use when you need to retrieve information about apps installed in specific locations within Zendesk, such as nav_bar or other supported locations. This action is read-only and idempotent. Allowed for…

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Retrieves the public key for a specific Zendesk app. The response is in JSON Web Key (JWK) format containing RSA key components (modulus n, exponent e). Use this action when you need to verify JWTs issued by a Zendesk app or establish trust for app-based authentication. This is a read-only operation.

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Retrieves the public key for a specific Zendesk app in PEM format. The PEM format is a standard base64-encoded certificate format that can be used to verify that requests from the app are legitimate. Use this action when you need to verify JWTs issued by a Zendesk app or establish trust for app-based authentication. T…

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Retrieve details of a single Zendesk attachment by its ID. Use when you have an attachment_id from ticket comments or an attachments list and need to fetch full attachment metadata including file name, size, content type, URLs, and thumbnails. The action returns the attachment object with all available properties.

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Search for Zendesk tags using autocomplete. Use when you need to find tag suggestions based on a partial tag name for tagging tickets or organizing content.

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Show a specific automation by its ID. Use when you need to retrieve details of a single automation rule in your Zendesk account, such as for auditing, modifying, or understanding what actions and conditions are configured for a particular automation. This action is read-only and idempotent.

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List all automations for the current Zendesk account. Use when you need to retrieve, audit, or review the automation rules configured in your Zendesk account. Automations are business rules that automatically perform actions based on trigger conditions. Supports both traditional offset pagination and cursor-based pagi…

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Search for Zendesk automations by their title. Use when you need to find automations in your Zendesk account by searching for keywords in their titles. Automations are business rules that automatically perform actions when certain conditions are met. This action supports filtering by active status and sorting results.

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List all brands configured in your Zendesk account. Use when you need to enumerate available brands, check which brand is set as default, or retrieve brand metadata like subdomain and host mappings. This is a read-only, idempotent operation that supports both cursor and offset pagination.

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Show a Brand. Use when you have a brand ID and need to retrieve detailed information about a specific Zendesk brand, including its name, subdomain, active status, Help Center configuration, logo, and associated ticket forms.

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List agents assigned to a specific brand in Zendesk. Use when you need to enumerate which agents have access to a specific brand, such as auditing brand access permissions or determining which agents can access a brand's help center. This is a read-only, idempotent operation.

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Get the current count and maximum limit for custom object fields in Zendesk. Returns the number of fields currently defined for a specific custom object and the maximum allowed limit. Use when you need to check how many fields have been created for a custom object and how much capacity remains before hitting the limit…

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Get the current record limit and usage count for custom objects in Zendesk. Returns the current number of custom object records and the maximum allowed limit. Use when you need to check how many custom object records have been created and how much capacity remains. This is a read-only operation that does not modify an…

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Get the current count and maximum limit for custom objects in Zendesk. Use when you need to check how many custom objects exist in your Zendesk account and what the allowed limit is, to avoid exceeding capacity or to plan for scaling.

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Get a specific custom ticket status from Zendesk by its ID. Use when you have a custom status ID from ticket payloads or from listing custom statuses and need to retrieve the full status details including agent/end-user labels, descriptions, and status category. This is a read-only, idempotent operation that retrieves…

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