Zendesk

Permanently deletes multiple suspended tickets in Zendesk. This action is irreversible — the suspended tickets will be permanently deleted and cannot be recovered once removed. Use when cleaning up spam or irrelevant suspended tickets. Accepts up to 100 ticket IDs per request.

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Permanently deletes a target in Zendesk. This action is irreversible — the target will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete targets or removing test data. **Note**: Deleting a target that is actively used by triggers or other automation rules may cause those rules…

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Permanently deletes a ticket field in Zendesk. Use this action when you need to remove a custom ticket field that is no longer needed. This action is irreversible — the ticket field and all associated data will be permanently deleted and cannot be recovered once removed. Requires admin permissions. **Note**: System ti…

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Permanently deletes an option from a ticket field in Zendesk. Use this action when you need to remove a specific selectable option from a dropdown or multiselect ticket field. This action is irreversible — the ticket field option will be permanently deleted and cannot be recovered once removed. **Note**: Only custom o…

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Remove tags from a Zendesk ticket. This action is irreversible; once tags are removed, they cannot be recovered without re-adding them. Use when you need to clean up ticket tags, remove outdated labels, or clear all tags from a ticket.

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Permanently deletes a trigger in Zendesk. This action is irreversible — the trigger will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete triggers or removing test data. **Note**: You might be restricted from deleting triggers that are active or referenced by other rules.

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Permanently deletes a trigger category in Zendesk. This action is irreversible — the trigger category will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete trigger categories or removing test data. **Note**: You might be restricted from deleting trigger categories that are in…

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Permanently deletes a user field in Zendesk, removing it from all user profiles. This action is irreversible — the field and all its associated data will be permanently lost. Use when cleaning up deprecated custom fields or removing test fields.

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Permanently deletes an option from a user field in Zendesk. Use this action when you need to remove a specific selectable option from a dropdown or multiselect user field. This action is irreversible — the user field option will be permanently deleted and cannot be recovered once removed.

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Permanently deletes a soft-deleted user from Zendesk. This action is irreversible - once a user is permanently deleted, it cannot be recovered. Use this action to remove users that were previously soft-deleted using the delete_user action. Use this action when you need to permanently remove a user that has already bee…

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Permanently deletes a user profile in Zendesk by its profile ID. This action is irreversible — the profile and all associated data will be permanently lost. Use when cleaning up duplicate profiles, test profiles, or removing profiles that are no longer needed. Requires agent-level access with appropriate role permissi…

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Bulk delete users from Zendesk by their IDs or external IDs. This action is irreversible — once deleted, users cannot be recovered. Use when cleaning up test data, removing obsolete accounts, or consolidating user records in bulk. The operation returns a job_status payload (initial status typically 'queued'); deletion…

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Delete a specific user session in Zendesk. Use this action when you need to invalidate and remove a specific user session. This action is irreversible — the session cannot be recovered once deleted. Use when you need to forcibly log out a user or remove a specific session from their account for security or administrat…

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Permanently deletes a user's group membership in Zendesk, immediately removing a user from a group. This action is irreversible — the group membership cannot be recovered once deleted. Use when cleaning up obsolete group memberships, removing users from groups, or revoking group access. **Note**: Deleting a group memb…

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Deletes an identity for a given user in Zendesk. Use when you need to remove a specific identity (e.g., email, phone, social login) from a user's account. This action is irreversible — once the identity is deleted, it cannot be recovered. Ensure you have the correct user_id and user_identity_id before executing.

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Delete the current authenticated session in Zendesk. This action invalidates the current API session, requiring re-authentication for future API calls. Use when you need to explicitly log out the current user session or terminate an active authenticated connection. This action is irreversible — the session cannot be r…

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Permanently removes a user from an organization in Zendesk by deleting the organization membership for a specific user. This action is irreversible — the membership cannot be recovered once deleted. Use this action when you need to remove a user's association with an organization for a specific user. This operation re…

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Bulk delete all sessions for a specific user in Zendesk. This action invalidates all active sessions for the specified user, forcing them to re-authenticate on their next API call or login. Use when you need to forcibly log out a user by revoking all their active sessions, such as during security incidents or account…

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Remove tags from a Zendesk user. Use when you need to clean up user tags, remove outdated labels, or clear all tags from a user account. This action is irreversible — once tags are removed, they cannot be recovered without re-adding them.

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Delete a single view in Zendesk. This action is irreversible — the view will be permanently deleted and cannot be recovered once removed. Use when you need to remove a specific obsolete view or test view. Returns 204 No Content on success.

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Permanently removes an installed app from Zendesk. Use when you need to uninstall an app from your Zendesk instance. This action is irreversible — the app installation cannot be recovered once removed. Admin permissions are required.

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Permanently deletes a bookmark in Zendesk. Use when you need to remove a user bookmark. This action is irreversible — the bookmark cannot be recovered once deleted.

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Permanently deletes a custom object definition in Zendesk. Use this action when you need to remove a custom object type and all its associated records. This action is irreversible — the custom object and all its data will be permanently deleted and cannot be recovered once removed. Requires admin permissions. **Note**…

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Permanently deletes a custom object field in Zendesk. Use this action when you need to remove a specific field from a custom object definition. This action is irreversible — the field and all its data will be permanently deleted and cannot be recovered once removed. Requires admin permissions.

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Permanently deletes a custom object record in Zendesk. Use this action when you need to remove a specific record from a custom object type. This action is irreversible — the record and its data will be permanently deleted and cannot be recovered once removed. Requires the custom object key and the record ID to identif…

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Permanently deletes a custom ticket status in Zendesk. Use this action when you need to remove a custom ticket status from the system. This action is irreversible — the custom status will be permanently deleted and cannot be recovered once removed. **Note**: Ensure no tickets are using this custom status before deleti…

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Permanently deletes a dynamic content item in Zendesk. This action is irreversible — the dynamic content item cannot be recovered once deleted. Always confirm the correct dynamic_content_item_id before executing.

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Permanently deletes a dynamic content item variant in Zendesk. This action is irreversible — the variant cannot be recovered once deleted. Always confirm the correct dynamic_content_item_id and dynamic_content_variant_id before executing.

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Permanently deletes a custom object trigger in Zendesk. Use this action when you need to remove a specific trigger from a custom object definition. This action is irreversible — the trigger and all its data will be permanently deleted and cannot be recovered once removed. Requires admin permissions.

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Delete an organization in Zendesk. This operation is irreversible; confirm organization_id and get explicit user confirmation before calling.

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