Zendesk

Create a new field for a custom object in Zendesk. Use when you need to add a new attribute or data field to an existing custom object type. The key is immutable once created. This action is idempotent for the same key, but the key parameter must be unique per custom object.

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Create a new group in Zendesk. The group name must be unique within the account. Use when organizing agents into teams for ticket assignment and routing. Returns the full group object including the assigned ID — persist it for subsequent operations.

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Import a ticket into Zendesk with historical timestamps. This action creates tickets with past `created_at`, `updated_at`, or `solved_at` values, useful for migrating historical data. For real-time ticket creation, use ZENDESK_CREATE_ZENDESK_TICKET. Tickets created with 'closed' status and archive_immediately=true byp…

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Create a new organization in Zendesk. After creation, the organization ID is auto-assigned and returned. Verify the exact ID before performing downstream operations that target this organization. Multiple organizations may share similar names — always confirm the correct organization by ID. This action is irreversible…

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Create a new request in Zendesk. Use when an end user needs to submit a support request through the API. The request will be created with the provided subject, description, priority, and other optional fields. Returns the created request with its ID and URL.

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Create a target in Zendesk for triggering outbound integrations. Use when you need to set up a notification channel or integration with external services like Campfire, email, URL webhooks, or other supported targets. Targets can be used with triggers and automation rules. Note: URL targets are being discontinued Octo…

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Create a ticket in Zendesk with full support for all ticket fields. Returns `ticket_id` and `ticket_url`; use ZENDESK_GET_ZENDESK_TICKET_BY_ID for the full ticket object.

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Create a ticket in Zendesk via the voice/channel API endpoint. Use this action when you need to create tickets from phone calls, voicemails, or other voice channel interactions. Returns `ticket_id` and `ticket_url` for the created ticket. This endpoint is specifically for Zendesk Talk/voice channel ticket creation.

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Tool to create a new user in Zendesk. Search for existing users first to avoid duplicate accounts with the same email. Use when you need to onboard a user with specific details.

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Create a custom user field in Zendesk. Use when you need to define a new custom field to capture additional user data. Supports text, checkbox, dropdown, multiselect, date, integer, decimal, regexp validation, and lookup types. Only administrators can create user fields.

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Delete an access rule for a custom object in Zendesk. This action is irreversible — the access rule cannot be recovered once deleted. Use when you need to remove access control rules for custom objects.

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Permanently deletes an automation in Zendesk. This action is irreversible — the automation will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete automations or removing test data. **Note**: You might be restricted from deleting automations that are active or referenced by othe…

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Permanently deletes a business hours schedule in Zendesk. Use when you need to remove obsolete schedules or clean up test data. This action is irreversible — the schedule cannot be recovered once removed. Admin permissions are required. **Note**: Schedules that are currently in use by active SLA policies or other conf…

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Permanently deletes an attachment from a custom object record in Zendesk. Use this action when you need to remove a specific file attachment from a custom object record. This action is irreversible — the attachment will be permanently deleted and cannot be recovered once removed. **Note**: Only attachments that are no…

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Permanently deletes a custom object record in Zendesk by its external ID or name. Use this action when you need to remove a specific record from a custom object. This action is irreversible — the record cannot be recovered once deleted. Requires admin permissions. **Note**: Either external_id or name must be provided…

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Permanently deletes a soft-deleted ticket from Zendesk. This action is irreversible - once a ticket is permanently deleted, it cannot be recovered. Use this action to remove tickets that were previously soft-deleted using the delete_ticket action. Use this action when you need to permanently remove a ticket that has a…

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Permanently deletes a deletion schedule in Zendesk. This action is irreversible — the deletion schedule will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete deletion schedules or removing test data.

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Permanently deletes a group membership in Zendesk, immediately removing a user from a group. This action is irreversible — the group membership cannot be recovered once deleted. Use when cleaning up obsolete group memberships or removing users from groups. **Note**: Deleting a group membership does not delete the user…

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Bulk delete group memberships in Zendesk. Immediately removes users from groups. This action is irreversible — the memberships will be permanently deleted and cannot be recovered once removed. Use when cleaning up test data or removing obsolete group memberships in one call. Returns a job_status payload; deletions com…

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Permanently deletes a macro in Zendesk. This action is irreversible — the macro will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete macros or removing test data. **Note**: You might be restricted from deleting macros that are active or referenced by other rules.

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Bulk delete macros in Zendesk. This action is irreversible — the macros will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete macros or removing test data.

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Bulk delete automations in Zendesk. This action is irreversible — the automations will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete automations or removing test data.

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Bulk delete triggers for a Zendesk custom object. This action is irreversible — the triggers will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete triggers or removing test data for a specific custom object. Returns a success indicator upon completion. Requires the custom obje…

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Bulk delete organization memberships in Zendesk. This action is irreversible — the memberships will be permanently removed and cannot be recovered once deleted. Use when cleaning up obsolete organization memberships or removing users from organizations. Returns a job_status payload (initial status typically 'queued');…

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Bulk delete views in Zendesk. This action is irreversible — the views will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete views or removing test data. Returns 204 No Content on success.

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Permanently deletes an organization field in Zendesk. Use this action when you need to remove a custom organization field from the system. This action is irreversible — the organization field will be permanently deleted and cannot be recovered once removed. Any data stored in this field across all organizations will b…

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Permanently removes a user from an organization in Zendesk by deleting the organization membership. This action is irreversible — the membership cannot be recovered once deleted. Use this action when you need to remove a user's association with an organization. This operation requires admin permissions.

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Remove all tags from a Zendesk organization. Use when you need to clear organization tags as part of cleanup or reorganization tasks. This action is irreversible — the tags will be permanently removed from the organization and cannot be recovered once deleted.

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Permanently deletes an organization subscription in Zendesk. This action is irreversible — the subscription cannot be recovered once removed. Use when you need to remove an organization subscription.

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Delete a resource collection in Zendesk. Use when you need to remove a resource collection that is no longer needed. This action returns a job status that can be polled to track the deletion progress. This operation is irreversible; confirm the correct resource_collection_id before executing.

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