Zendesk

Create a new organization membership in Zendesk by assigning a user to an organization. Use when you need to associate a user with an organization so they can access organization-specific tickets and data. Returns a 422 error if the user is already assigned to the organization. This action is idempotent in that creati…

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Create multiple organization memberships in Zendesk by posting up to 100 membership objects at a time. Each membership links a user to an organization. Use when onboarding multiple users to organizations in bulk, such as during team migrations or organizational restructuring. The operation returns a job_status payload…

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Merge two Zendesk organizations by combining all users, tickets, and data from the losing organization into the winning organization. This action is irreversible — once merged, the losing organization and all its data cannot be recovered. Use when you need to consolidate duplicate organizations or combine organization…

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Set organization tags in Zendesk by making a POST request to replace the tags on an organization. Use when you need to categorize or label organizations with specific tags for filtering and organization purposes. This operation replaces all existing tags on the organization with the new set provided. Note: This action…

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Create an organization subscription in Zendesk. This subscribes a user to receive notifications and updates related to a specific organization. Use when you need to add a user to an organization's subscription list so they can access organization-related resources and receive notifications.

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Create or update multiple users in Zendesk in a single request. Use when you need to batch create or update up to 100 users at once. New users require a 'name' field; existing users are matched by 'id'. Returns a job_status with results for each operation. This action is idempotent — re-running with the same parameter…

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Create or update a Zendesk organization in a single operation. If an organization with the same external_id already exists, it is updated. Otherwise, a new organization is created. Use when you need to ensure an organization exists without checking for duplicates first. Note: For updates, you must specify the external…

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Create or update a Zendesk user. If a user with the same email or external_id exists, it updates that user. Otherwise, it creates a new user. Use when you need to upsert user records - idempotent based on email or external_id matching. Returns 200 for existing users, 201 for newly created users.

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Bulk unregister push notification devices in Zendesk. This action is irreversible — the devices will be permanently removed from receiving push notifications and cannot be recovered once removed. Use when cleaning up obsolete device tokens or removing test devices from receiving push notifications.

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Create a resource collection in Zendesk. Use when you need to batch multiple operations on Zendesk resources (like tickets) into a single request. The API processes the collection as a background job and returns a job status object. Note: This action queues a background job. Poll the returned job_status.url to check w…

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Create a private side conversation on a Zendesk ticket. Side conversations are agent-to-agent communications that don't notify the customer. Use this action when you need to discuss a ticket privately with another agent, escalate to a specialist, or coordinate on sensitive issues without customer visibility. Recipient…

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Create a new support address (recipient address) in Zendesk. Use when you need to add a new email address for receiving support requests. The email address must follow Zendesk's format (`{local-part}@{accountname}.zendesk.com`) for internal addresses, or be an existing external email with forwarding properly configure…

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Export Suspended Tickets from Zendesk Support. Use when you need to export all suspended tickets for compliance review, audit purposes, or data analysis. This action enqueues a job that creates a CSV file; when complete, Zendesk emails the requester a link to download the CSV. Suspended tickets are sorted by update ti…

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Create a ticket content pin in Zendesk. Content pins allow you to attach helpful resources like Help Center articles or external content directly to tickets for easy reference. Use this action when you need to: - Attach a Help Center article to a ticket for context - Pin an external knowledge base article to a ticket…

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Create a custom ticket field in Zendesk with various field types. Use when you need to add a new custom field (such as text, dropdown, checkbox, date, numeric, regex-validated, or lookup) to capture additional information on tickets. The field title is required; description, required flag, and custom options are optio…

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Create or update an option for a dropdown or multiselect ticket field. Use when you need to add a new selectable option to a custom ticket field of type 'multiselect' or 'tagger'. If an option with the same value already exists, it will be updated with the provided name. This action is idempotent - running it multiple…

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Create a new trigger in Zendesk. Triggers are business rules that automatically perform actions on tickets when certain conditions are met. Unlike automations, triggers execute immediately when tickets are created or updated. Use this action when you need to: - Automatically change ticket status based on conditions -…

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Create a batch job for ticket trigger categories in Zendesk. Use this action when you need to perform batch operations on multiple trigger categories at once. The action 'patch' allows updating trigger categories in bulk. Returns job status and results that can be polled for completion. Endpoint: POST /api/v2/trigger_…

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Create a new trigger category in Zendesk. Trigger categories are used to organize and group triggers for better management. Use when setting up automated workflows or organizing business rules. This action creates a trigger category with the specified name and optional position. The name must be unique within the acco…

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Create or update an option for a dropdown or multiselect user field. Use when you need to add a new selectable option to a custom user field of type 'multiselect' or 'tagger'. If an option with the same value already exists, it will be updated with the provided name. This action is idempotent - running it multiple tim…

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Tool to add an identity to a user's profile in Zendesk. An agent can add multiple identities to a user (e.g., multiple email addresses). Use this when a user needs to be contacted via a new channel or needs an additional identifier. Use when you need to add an additional identity (email, phone, social) to an existing…

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Store an event against a Sunshine user profile. Creates the profile if it doesn't exist. Use when tracking user activities such as purchases, sign-ups, or custom application events. The event is associated with the profile identified by the provided identifiers. This action is useful for building user activity timelin…

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Log out multiple users in Zendesk by ending their active sessions. This action is irreversible — the affected users will be logged out and will need to re-authenticate. Use when you need to immediately terminate sessions for multiple users (e.g., after security incident, offboarding, or credential revocation). The ope…

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Create a new organization membership for a specific user in Zendesk by assigning a user to an organization. Use when you need to associate an existing user with an organization so they can access organization-specific tickets and data. This action targets a specific user by their ID. This action is idempotent in that…

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Set tags on a Zendesk user via POST request to /api/v2/users/{user_id}/tags. Use when you need to add or update tags on a specific user. Note that this replaces all existing tags on the user with the provided set of tags. This action is idempotent.

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Create a new view in Zendesk. Views are saved ticket filters that help agents organize and prioritize their work. They can filter tickets by conditions like status, priority, assignee, and more. Use this action when you need to: - Create a custom view for a specific team or workflow - Set up views for different ticket…

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Preview a Zendesk view by constructing conditions and execution settings to see which tickets match. Use when you need to test or validate view conditions before saving, or to retrieve a live preview of tickets matching specific filter criteria without creating a permanent view. This action is useful for verifying vie…

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Preview ticket count for a view in Zendesk. Returns the number of tickets matching the specified conditions before saving the view. Use when you want to verify how many tickets will match a view's filter criteria before creating or updating a view. This action sends a POST request to /api/v2/views/preview/count with v…

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Upload a file attachment to Zendesk. Returns an attachment object with an ID that can be used to attach the file to a ticket comment. Use when you need to add files (documents, images, logs, etc.) to Zendesk tickets. The upload token returned is valid for 60 minutes. After uploading, attach the file to a ticket by inc…

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Create a new custom object in Zendesk. Use when you need to define a new custom object type to store and manage custom data. The key is immutable once created, so choose carefully.

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