Zendesk

Update multiple views in Zendesk in a single request. Use when you need to bulk update view settings such as position, active status, or title for multiple views at once. Note: You might be restricted from updating some default views. If included in a bulk update, the unrestricted views will be updated. This action is…

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Update an existing custom object trigger in Zendesk. Triggers define automated actions that execute when specific conditions are met on custom object records. Use this action when you need to: - Change a trigger's title or description - Enable or disable a trigger - Modify the conditions that cause the trigger to fire…

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Update a custom organization field in Zendesk. Use when you need to modify an existing organization field's properties such as title, type, description, options, or other settings. All existing custom_field_options must be included on update — omitted options will be deleted. Returns the updated organization field obj…

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Add organization tags in Zendesk. Use when you need to tag an organization for categorization, filtering, or automation purposes. Tags are appended to the organization's existing tags. This action is idempotent — adding the same tag multiple times will not create duplicates in the organization's tag list.

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Update an existing permission policy for a custom object in Zendesk. Permission policies control which records of a custom object users with a specific role can access. Use this action when you need to: - Modify record access permissions (create, read, update, delete) for a custom role - Add or remove exceptions to wh…

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Update an existing resource collection in Zendesk. Resource collections are groups of related resources (like triggers, automations, or ticket fields) that can be managed together. Use this action when you need to: - Rename a resource collection - Modify the resources included in a collection - Update the configuratio…

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Update a side conversation on a ticket in Zendesk. Use this action to modify the state (open/closed) or subject of an existing side conversation attached to a ticket. Use when you need to: - Close a side conversation that has been resolved - Reopen a closed side conversation - Update the subject line of a side convers…

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Update an existing support address in Zendesk. Support addresses are email addresses that receive customer inquiries and can be configured per brand. Use this action when you need to: - Change the name of a support address - Set or change the default support address for the account - Associate a support address with a…

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Update an existing target in Zendesk. Targets are endpoints that receive data when triggers fire (e.g., HTTP targets, email targets, webhook targets). Use this action when you need to: - Change a target's title - Activate or deactivate a target - Update target-specific properties This action is idempotent — re-running…

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Update an existing ticket field in Zendesk. Ticket fields define the structure and properties of custom fields on tickets. Use this action when you need to: - Rename a ticket field or update its title - Update the description or agent-only description - Change the field's position in the ticket form - Enable or disabl…

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Update tags on a Zendesk ticket via PUT request to /api/v2/tickets/{ticket_id}/tags. Use when you need to add, replace, or manage tags on an existing ticket. This operation replaces all existing tags with the provided list.

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Update an existing ticket trigger in Zendesk. Triggers are business rules that automatically perform actions on tickets when certain conditions are met. Use this action when you need to: - Change a trigger's title, active status, position, or description - Modify the conditions that trigger the action - Update the act…

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Update an existing trigger category in Zendesk. Trigger categories are used to organize ticket triggers in the Zendesk admin interface. Use this action when you need to: - Rename a trigger category - Change the display order of a trigger category - Update both name and position of a trigger category This action is ide…

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Update an existing user field in Zendesk. Use when you need to modify the title, description, options, or other properties of a custom user field. Supports updating text, checkbox, dropdown, multiselect, date, integer, decimal, regexp validation, and lookup types. Only administrators can update user fields.

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Partially updates a user profile in Zendesk by identifier. Use when you need to modify specific fields of an existing profile without replacing the entire profile. This action uses JSON merge patch semantics — only provided fields are updated. Use this action when you have an existing profile identifier and need to up…

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Partially updates a user profile in Zendesk by profile ID. Use when you need to modify specific fields of an existing profile without replacing the entire profile. This action uses JSON merge patch semantics — only provided fields are updated. Use this action when you have a profile ID and need to update specific prof…

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Update a user identity in Zendesk. Use when you need to modify an identity's verified status or other updatable fields. Note: the 'primary' field cannot be changed via this endpoint - use the Make Identity Primary endpoint instead.

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Update the settings for the currently authenticated Zendesk user. Use when modifying UI preferences like keyboard shortcuts, onboarding tooltips, theme preferences, or shared views order. This action modifies the caller's own settings only.

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Create or update a user profile for a specific Zendesk user by user ID and identifier. Use when you need to establish or modify a unified customer view for an existing Zendesk user. The profile is identified by both the user_id (path) and the identifier (query parameter). This endpoint uses PUT semantics - if a profil…

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Update (replace) tags for a specific Zendesk user. Use when you need to assign or modify tags on a user account for organizing, filtering, or categorizing user data. This action replaces all existing tags on the user with the provided list.

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Update an existing view in Zendesk. Views are saved searches that allow agents to filter and organize tickets. Use this action when you need to: - Change a view's title, description, or active status - Modify a view's position in the list - Update a view's conditions or display settings - Make a view the default view…

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Update Zendesk account-level settings including tickets, branding, localization, routing, and more. Use when you need to configure or modify account-wide settings that affect all agents and end users. Requires admin privileges to update most settings. Settings changes are persistent and affect all users.

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Updates an attachment's malware access override setting. Use when you need to enable or restrict agent access to attachments that have been flagged for malware.

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Update an existing custom object field in Zendesk. Custom object fields define the structure and properties of data within a custom object. Use this action when you need to: - Rename a custom object field - Update the description or display properties - Change the field's position in the UI - Enable or disable a field…

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Update a dynamic content item in Zendesk. The only attribute that can be changed is the name. Use when you need to rename an existing dynamic content item after confirming its ID. Note: Dynamic content items are used to store multilingual content for use in triggers, automations, and macros. Updating the name affects…

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Update an organization in Zendesk. After updating, re-fetch via ZENDESK_GET_ZENDESK_ORGANIZATION if downstream logic depends on current data.

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Update a ticket request in Zendesk with a comment or collaborators. Use when you need to modify request fields like status, priority, or add comments after confirming the request ID. After updating, re-fetch via ZENDESK_GET_REQUESTS if downstream logic depends on current data.

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Tool to update a ticket in Zendesk. Use when you need to modify ticket fields like status, priority, or subject after confirming the ticket ID.

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Create or update a custom object record in Zendesk by external_id or name. Use when you need to create a new record or update an existing one based on either its external_id (preferred) or name. If a record matching the external_id or name exists, it will be updated. If no matching record is found, a new one will be c…

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Verify if a subdomain name is available for use in Zendesk. Returns a success boolean indicating whether the subdomain can be registered. Use when checking if a desired subdomain name is available before creating a new Zendesk account or subdomain.

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