Zendesk

Search for Zendesk users by query or external ID. Use when you need to find users using flexible search criteria with Zendesk search syntax (e.g., partial name matches, email patterns, notes, phone numbers). For exact email lookups, consider using the 'Search Zendesk Users' action instead.

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Sets one or more custom ticket statuses as the default for their respective categories. Use this action when you need to specify which custom status should be the default (fallback) status for a given category (open, pending, solved, etc.). This operation is idempotent — running it multiple times with the same IDs wil…

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Set a group membership as the default for a specific user in Zendesk. Use when you need to mark a user's group membership as the default, meaning tickets assigned directly to the agent will assume this membership's group. Requires both the user ID and the group membership ID. This action is useful for managing default…

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Set an organization as the default for a user in Zendesk. Use when you need to change which organization is the primary/default for a user by specifying the organization ID directly. Only one organization can be the default at a time. This action is idempotent - setting the same organization as default multiple times…

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Show a custom object access rule by its ID. Use when you have a custom_object_key and access_rule_id and need to retrieve the access rule's details including its conditions, title, description, and timestamps. This is a read-only operation that does not modify any data. This action is useful for reviewing access contr…

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Get details of a specific Zendesk custom object by its key. Use when you have a custom object key and need to retrieve its metadata including name, description, attachment settings, visibility settings, and creation/update timestamps. This is a read-only, idempotent operation that returns the full custom object defini…

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Get details of a specific Zendesk custom object record by its key and record ID. Use when you have a custom object key and record ID and need to retrieve the record's metadata including name, custom fields, timestamps, and photo. This is a read-only, idempotent operation that returns the full custom object record defi…

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Show many job statuses by their IDs in Zendesk. Use this action when you have multiple job status IDs from bulk operations (like ticket updates, user merges, or ticket merges) and need to check their status in a single request. Each ID in the comma-separated list will return its corresponding job status object if foun…

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Show multiple tickets by their IDs. Use when you need to retrieve specific tickets by their IDs to display ticket details, compare tickets, or bulk fetch ticket information. The `ids` parameter accepts a comma-separated list of ticket IDs (e.g., '35436,35437'). Returns tickets for valid IDs only; non-existent IDs resu…

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Retrieve multiple Zendesk users by their numeric IDs or external IDs. Use when you have a list of user IDs (from ticket payloads, search results, etc.) and need to fetch full user details for multiple users at once. Accepts up to 100 IDs per request. Provide either `ids` or `external_ids`, not both.

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Get details of a specific permission policy for a Zendesk custom object by its ID. Use when you have a custom_object_key and permission policy ID and need to retrieve the policy's details including the role name and record operation permissions (create, read, update, delete). This is a read-only, idempotent operation…

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Show a single request in Zendesk. Use when you need to retrieve details of a specific request by its ID, including subject, description, status, priority, requester information, and other metadata. This action is read-only and idempotent.

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Immediately removes a user from an organization in Zendesk. Use when you need to unassign a user from an organization membership. This action is irreversible - the user will no longer be associated with the organization.

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Update an existing access rule for a custom object in Zendesk. Access rules control which records of a custom object users can access based on conditions. Use this action when you need to: - Change an access rule's title or description - Modify the conditions that determine when the rule applies - Update access permis…

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Update an app installation in Zendesk. Use when you need to modify app installation settings such as enabling/disabling the app, restricting access by groups or roles, or updating app-specific settings.

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Update an existing automation in Zendesk. Automations are business rules that automatically perform actions on tickets when certain conditions are met. Use this action when you need to: - Change an automation's title, active status, or position - Modify the conditions that trigger the automation - Update the actions t…

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Update an existing custom object in Zendesk. Custom objects are user-defined data structures that allow you to store and manage custom data types. Use this action when you need to: - Change a custom object's title, description, or pluralized title - Update visibility settings (include_in_list_view) - Enable or disable…

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Update an existing record for a custom object in Zendesk. Use when you need to modify an existing custom object record. This action updates fields on a custom object record. You can update the name, external_id, and custom_object_fields as needed.

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Update an existing custom ticket status in Zendesk. Custom ticket statuses allow you to define additional statuses beyond the standard statuses (new, open, pending, solved, closed) for your ticket workflow. Use this action when you need to: - Change the labels shown to agents or end users for a custom status - Update…

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Update an existing deletion schedule in Zendesk. Deletion schedules define automated rules for deleting tickets, users, attachments, or other records based on specified conditions. Use this action when you need to: - Change a deletion schedule's title, description, or active status - Modify the conditions that determi…

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Update a single variant of a dynamic content item in Zendesk. Use when you need to modify the content, locale, active status, or default status of one specific variant by its ID. This action is idempotent — re-running with the same parameters will produce the same result.

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Update one or more variants of a dynamic content item in Zendesk. Use when you need to bulk update variant content, active status, or default status for a specific dynamic content item. Each variant can be identified by either its ID or locale ID. This action is idempotent — re-running with the same parameters will pr…

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Update an existing macro in Zendesk. Macros are predefined responses that agents can apply to tickets to quickly perform common actions. Use this action when you need to: - Change a macro's title or description - Modify the actions the macro performs (e.g., change status, priority, or assignee) - Activate or deactivat…

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Update multiple automations in Zendesk in a single request. Use when you need to bulk update automation settings such as position, active status, or title for multiple automations at once. Note: You might be restricted from updating some default automations. If included in a bulk update, the unrestricted automations w…

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Update multiple macros in Zendesk in a single request. Use when you need to bulk update macro settings such as position or active status for multiple macros at once. This action is idempotent — re-running with the same parameters will produce the same result.

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Update multiple custom object triggers in Zendesk in a single request. Use when you need to bulk update trigger settings such as position, active status, or title for multiple custom object triggers at once. This action is idempotent — re-running with the same parameters will produce the same result.

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Bulk update multiple Zendesk organizations in a single request. Use when you need to update organization details such as name, notes, details, domain names, or tags for multiple organizations at once. The action is queued as a background job - use the job_status URL to poll for completion. Maximum 100 organizations pe…

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Update multiple tickets in Zendesk in a single request. Use when you need to bulk update ticket fields such as status, priority, tags, assignee, or group for multiple tickets at once. The API accepts up to 100 ticket objects per request. Changes are processed asynchronously and return a job_status object for tracking…

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Update multiple ticket triggers in Zendesk in a single request. Use when you need to bulk update trigger settings such as position, active status, or category for multiple triggers at once. This action allows you to update the order (position) or activate/deactivate multiple triggers efficiently. This action is idempo…

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Bulk update multiple Zendesk users in a single request. Use when you need to apply the same or different updates to up to 100 users at once. Provide either a single `user` object to apply identical changes to all specified users, or an array of `users` objects for individual updates per user. The operation is asynchro…

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