Zendesk

List all permission policies for a custom object in Zendesk. Use this action when you need to discover the access control configuration for a custom object, understand what roles have permissions, or retrieve permission metadata for access control management. This is a read-only, idempotent operation. This action is u…

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List Zendesk tickets with pagination and filtering. Only server-side filter available is external_id; status, priority, tags, assignee_id, and date-range filters must be applied client-side. Timestamps (created_at, updated_at) are ISO 8601 UTC. ticket.subject may be null — coerce to string before filtering. Attachment…

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Tool to list/enumerate Zendesk users via the Users API. Use when you need to export or iterate through the user directory without a specific name/email filter. Supports both cursor and offset pagination.

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Make a public ticket comment private in Zendesk. This action changes the visibility of a comment from public to internal-only, so only agents can view it. Use this action when you need to convert a customer-facing comment to an internal note after the fact. Note: Only agents can make comments private; end users cannot…

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Set a specific organization membership as the default for a user in Zendesk. Use when you need to change which organization is the primary/default for a user. Only one organization can be the default at a time. This action is idempotent - setting the same membership as default multiple times will succeed without side…

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Set a specified identity as the primary identity for an end user in Zendesk. This is a collection-level operation - after making an identity primary, you should reload the entire identities collection to get the updated state. An end user can only make an email identity primary if the email is verified. Use when a use…

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Change a public comment to private on a Zendesk ticket audit. Use when you need to convert a previously public-facing comment to an internal note that is not visible to the end user. This action makes the comment private by updating the ticket audit. This is useful when information was shared publicly by mistake and n…

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Tool to set a user identity as the primary identity for a Zendesk user. Use when you need to change which email address or identifier is the primary contact method for a user. This action may affect which email notifications the user receives.

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Marks multiple tickets as spam in Zendesk. This action is irreversible — the tickets will be marked as spam and moved to the suspended tickets queue. The submitter will also be marked as spam and blocked from submitting further tickets. Use when cleaning up spam or unwanted tickets to protect your support queue. Retur…

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Merges two Zendesk end users together. The user specified in the path parameter (user_id) is the primary user (target) that will be kept. The user specified in the request body (id) is the source user that will be deleted and its data transferred to the primary user. Use when you need to consolidate duplicate end-user…

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Merges multiple tickets into a target ticket in Zendesk. The source tickets are merged into the target ticket and then deleted. This is an asynchronous operation that returns a job status. Use when you need to consolidate duplicate or related tickets into a single ticket. **Important**: This action is irreversible - s…

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Open a Zendesk user's profile in a specified agent's browser. Use when an agent needs to view a specific user's profile during an active call or session. This action triggers the Zendesk Talk dashboard to display the user's information in the agent's interface.

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Recover multiple suspended tickets in Zendesk. Use when you need to restore tickets that have been suspended (e.g., auto-replied emails, bounced messages). Takes up to 100 ticket IDs as input and restores them to normal ticket status. This action is irreversible — recovered tickets return to normal processing.

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Renew the current Zendesk session and obtain a new authenticity token. Use when the current session token is expiring or needs to be refreshed to maintain an active authenticated connection. This action extends the session lifetime without requiring full re-authentication.

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Reorder Custom Fields of an Object. Updates the display order of custom object fields based on the provided field IDs. Use when you need to change the order of fields displayed in a custom object's record layout. This action is idempotent — re-running with the same field IDs in the same order will produce the same res…

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Reorder App Installations For Location. Creates or updates the relevant location installation with a specified installation order. This action requires admin-level access. Use when you need to change the display order of apps in a specific Zendesk location (e.g., nav bar, ticket sidebar).

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Reorder Organization Fields. Updates the display order of organization fields based on the provided field IDs. Use when you need to change the order of organization fields displayed in Zendesk. This action is idempotent — re-running with the same field IDs in the same order will produce the same result.

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Reorder Ticket Fields. Updates the display order of ticket fields based on the provided field IDs. Use when you need to change the order of standard ticket fields displayed in the ticket form. This action is idempotent — re-running with the same field IDs in the same order will produce the same result. This action req…

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Reorder Ticket Triggers. Updates the firing order of ticket triggers based on the provided trigger IDs. Use when you need to change the priority or execution order of ticket triggers in your Zendesk account. Important constraints: You must include EVERY ticket trigger ID in your account. Omitting any trigger ID return…

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Reorder User Fields. Updates the display order of custom user fields based on the provided field IDs. Use when you need to change the order of user fields displayed in user profiles or forms. This action requires admin-level access. This action is idempotent — re-running with the same field IDs in the same order will…

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Action to reply to a Zendesk ticket by adding a comment.

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Send a verification email to an end user to verify ownership of their email address identity. The end user receives an email with a link to confirm their identity. Use when you need to verify an end user's email address identity in Zendesk, such as when creating new end users or resolving identity verification issues.…

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Send a request to create a user in Zendesk. This sends the owner a reminder email to update their user profile information. Use when you want to prompt a user to complete their profile through the request flow rather than creating directly. This action is useful for onboarding flows where you want to collect user info…

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Send a verification email to a user to verify ownership of their email address identity. The user receives an email with a link to confirm their identity. Use when you need to verify a user's email address identity in Zendesk, such as when creating new users or resolving identity verification issues. Note: This action…

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Restores multiple previously deleted tickets in Zendesk. Use when you need to recover tickets that were deleted and need to be restored in bulk. This action is reversible - tickets can be deleted again after restoration. Note: Only tickets in 'deleted' status can be restored.

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Restores a previously deleted ticket in Zendesk. Use when a ticket was accidentally deleted and needs to be recovered. The restored ticket will return to its previous state with all associated data intact. This action is reversible — tickets can be deleted again after restoration if needed.

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Search and filter custom object records in Zendesk using text queries and field filters. Returns paginated results with cursor-based navigation. Use when you need to find specific records within a custom object type, apply text searches or structured filters, and navigate through large result sets. This is a read-only…

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Search for triggers associated with a custom object in Zendesk. Use when you need to find triggers based on their title, description, or active status within a specific custom object. This is useful for auditing, managing, or reviewing automation rules for custom objects. Supports both cursor-based pagination (using '…

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Tool to search for tickets, users, organizations, and groups in Zendesk using query syntax. Use when you need to find resources across Zendesk using flexible search criteria.

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Search organizations in Zendesk by external ID or name. Returns an array of organizations matching the provided criteria. Use when you need to find specific organizations by their identifier or name. An empty organizations array with count=0 means no matches found. Multiple organizations may share similar names — veri…

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