Zendesk

Show Ticket Field Option - Retrieves a specific custom ticket field option for dropdown and multi-select ticket fields. Use this action when you have a ticket_field_id and a ticket_field_option_id and need to retrieve the details of that individual option. This action is read-only and idempotent. Note: Only works with…

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Get details for a specific ticket form in Zendesk by its ID. Returns the complete ticket form object including its name, display settings, visibility conditions, associated ticket fields, and brand restrictions. Use when you need to retrieve detailed information about a particular ticket form configuration. This is a…

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Get related information for a specific Zendesk ticket. This endpoint returns data about tickets that are related to the specified ticket, including follow-up sources, associated Jira issues, and incident counts. Use this action when you need to understand the relationships and connections between tickets in Zendesk.

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Get a specific side conversation by its ID for a Zendesk ticket. Side conversations are private agent-to-agent communications that don't notify the customer. Use this action when you need to retrieve details about a specific side conversation on a ticket, such as its current state, participants, or message history. If…

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List all tags associated with a specific Zendesk ticket. Use when you need to retrieve the tags assigned to a particular ticket for categorization, filtering, or reporting purposes.

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List all active automations in Zendesk. Use when you need to retrieve the currently active automation rules that automatically perform actions based on ticket conditions. This action returns all automations marked as active, including their conditions and actions. Note: This only returns active automations; to see all…

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List all app installations in the Zendesk account. The 'enabled' property indicates whether each installed app is active in the product. Use the 'include' parameter to sideload app object details for each installation.

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List all available locations where Zendesk apps can be installed. Use when you need to discover valid placement options for installing or configuring Zendesk apps. This endpoint requires admin authentication. All returned locations are read-only.

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List assignable group memberships in Zendesk. Use when you need to retrieve the group memberships that agents can be assigned to, typically for understanding agent-group assignments or building assignment interfaces. This action is read-only and idempotent. Returns a maximum of 100 group memberships per page.

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List assignable group memberships for a specific group in Zendesk. Use when you need to retrieve which agents can be assigned to a particular group, typically for building assignment interfaces or auditing group membership capabilities. This action is read-only and idempotent. Returns a maximum of 100 group membership…

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List Bookmarks returns all bookmarks created by the user. Use when you need to retrieve all bookmarks to find saved tickets or manage bookmarked items. Archived tickets are not included in the response. _tags = ["readOnlyHint", "idempotentHint"]

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List brand agent memberships to retrieve which agents are associated with which brands in Zendesk. Use this action when you need to enumerate the brand-agent relationships in a Zendesk account, such as determining which agents can access specific brands or auditing brand access permissions. This is a read-only, idempo…

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List all file attachments for a specific custom object record in Zendesk. Use this action when you need to retrieve the attachments associated with a particular custom object record, for example to display files, verify uploads, or manage attachments for a record. This is a read-only operation that retrieves attachmen…

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List all records for a specific custom object type in Zendesk. Use this action when you need to retrieve all instances of a custom object (e.g., all car records, all product records) with optional filtering by ID, external ID, sorting, and pagination support. This is a read-only, idempotent operation that returns reco…

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Tool to list deleted users in Zendesk via the Users API. Use when you need to retrieve information about users that have been deleted from the system. This is a read-only operation.

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Export custom object records incrementally using cursor-based pagination. Use this action when you need to retrieve all changes to custom object records since a specific time, with support for large result sets through cursor-based pagination. The start_time parameter is required for the initial request; subsequent pa…

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List all monitored X (Twitter) handles configured in your Zendesk account. Use when you need to retrieve all Twitter handles that are being monitored for the X channel integration. This is a read-only, idempotent operation.

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List all triggers for a specific custom object in Zendesk. Use when you need to discover, audit, or review the triggers configured for a custom object type. Triggers are business rules that automatically perform actions based on conditions. This action retrieves triggers associated with a custom object defined in your…

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List Object Trigger Action and Condition Definitions for a custom object in Zendesk. Use when you need to discover the available trigger actions and conditions that can be used to create or configure triggers on a custom object. This returns metadata about what types of automations are possible for the specified custo…

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List organization memberships in Zendesk. Use when you need to retrieve all organization memberships, which link users to organizations. Supports pagination and sorting options to navigate large result sets efficiently.

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List organization memberships for a specific organization in Zendesk. Use when you need to retrieve all users who are members of a particular organization, including their membership metadata like default status and ticket viewing permissions. Supports pagination and sorting options to navigate large result sets effic…

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List Resource Collections for the Zendesk account. Use when you need to retrieve, audit, or review the resource collections configured in your Zendesk account. Resource collections are groups of related resources that can be managed together. This is a read-only action that returns paginated results. Use per_page to c…

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Lists all ticket skips in Zendesk. A skip is a ticket that was skipped during routing or assignment. Use this action to retrieve information about all tickets that have been skipped. This action is read-only and idempotent. Note that archived tickets are not included in the results.

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List all support addresses (recipient addresses) configured in your Zendesk account. Use when you need to enumerate available support email addresses, check which address is set as default, or retrieve address metadata like verification status and brand associations. This is a read-only, idempotent operation that supp…

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List all ticket audits from Zendesk. Returns a paginated list of audit records, each containing events that describe changes made to tickets. Audits capture all changes including comments, status changes, assignments, and field updates. Archived tickets are not included in the results. Use cursor pagination (page_afte…

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List Ticket Content Pins returns all content pins for a specified ticket. Use when you need to retrieve all pinned content items on a ticket. ticket_id is required — Zendesk has no account-wide listing mode. _tags = ["readOnlyHint", "idempotentHint"]

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Tool to list all identities for a specific Zendesk user. Use when you need to retrieve all email addresses, phone numbers, or other contact methods associated with a user. Supports filtering by identity type and cursor-based pagination.

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List all access rules for a Zendesk custom object. Access rules control which users and roles can perform specific operations on custom object records. Use this action when you need to audit existing permissions or understand what access controls are in place for a custom object type. This is a read-only operation.

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List all fields for a custom object in Zendesk. Use this action when you need to discover the structure of a custom object, understand what fields are available, or retrieve metadata about custom object fields for further operations like creating or updating records.

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List all custom object definitions in Zendesk. Use this action when you need to discover available custom object types, understand their structure, or retrieve metadata about custom objects for further operations. Returns metadata including keys, titles, and configuration options for each custom object.

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