Zendesk

Retrieve profiles associated with a specific Zendesk user by user ID. Use when you need to look up user profile information using the Zendesk user ID. This action returns all profiles linked to the specified user account. This action is read-only and idempotent. Note: Access requires agent permissions in Zendesk (Supp…

Untrusted display-only summary

Get related counts and information for a specific Zendesk user by ID. Returns metadata about assigned tickets, CC'd tickets, organization subscriptions, and requested tickets associated with the user. Use when you need to understand the scale and composition of a user's ticket activity and subscriptions in Zendesk. Th…

Untrusted display-only summary

List tickets requested by a specific Zendesk user. Use when you need to retrieve all tickets where a particular user is the original requester, such as for tracking user's support history, compliance monitoring, or ticket ownership analysis. Pagination is available for large result sets; follow next_page links until n…

Untrusted display-only summary

List ticket requests for a specific Zendesk user. Use when you need to retrieve all requests associated with a particular user ID. This is useful for viewing a user's request history or monitoring their open tickets. This action is read-only and idempotent.

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List ticket skips for a specific user from Zendesk. Use when you need to retrieve all skip records associated with a particular user, such as when analyzing which tickets a user has skipped or reviewing their skip history. This action is read-only and idempotent. Note that archived tickets are not included in the resu…

Untrusted display-only summary

List all tags assigned to a specific Zendesk user. Use when you need to see what tags are associated with a particular user for organizing, filtering, or categorizing user data. This action is read-only and idempotent.

Untrusted display-only summary

Count tickets assigned to a specific user in Zendesk. Returns an approximate count of tickets where the user is the assignee. Use when you need to know how many tickets are currently assigned to a particular user for workload analysis, reporting, or capacity planning. Note: The count is approximate and may not reflect…

Untrusted display-only summary

List the definitions of the conditions and actions available for constructing views in Zendesk. Use this action when you need to discover what filter fields, operators, grouping options, and sorting options are available for building or modifying views. This is a read-only action that returns the schema/structure for…

Untrusted display-only summary

List shared and personal views available to the current user in Zendesk. Use when you need to retrieve, audit, or review the views configured in your Zendesk account. Views are saved ticket filters that help organize and prioritize support work. Supports filtering by access level (personal/shared/account), active stat…

Untrusted display-only summary

List all active shared and personal views available in Zendesk. Use when you need to retrieve, audit, or present the view configuration in your Zendesk account. Views define how tickets are filtered, grouped, and displayed to agents. Supports filtering by access type (personal, shared, account), group membership, and…

Untrusted display-only summary

Retrieves a compacted list of shared and personal views available to the current user in Zendesk. Use when you need to quickly fetch a lightweight list of views without full details. This endpoint returns essential view information suitable for dropdown menus or quick selection lists. Unlike the standard /views endpoi…

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Count shared and personal views in Zendesk. Returns an approximate count of all views (both shared and personal) available in the account. Use when you need to know the total number of views configured for reporting or operational purposes.

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Count tickets in multiple Zendesk views. Returns the ticket count for each view ID provided in a single API call. Use when you need to quickly get counts for multiple views at once for reporting or dashboard purposes. Note: This is a read-only, idempotent operation. Counts may be cached on the server side.

Untrusted display-only summary

Execute a Zendesk view to retrieve its column titles and matching ticket rows. Use when you need to run a saved view and get its results - useful for checking which tickets match a view's conditions without manually applying filters. Supports pagination, custom sorting, and optional grouping of results. Returns the vi…

Untrusted display-only summary

Export a Zendesk view as a CSV file. Use when you need to download view data for offline analysis, reporting, or data migration purposes. The export contains all tickets matching the view's filter criteria and columns. Note that if the export is not immediately available, Zendesk may return a status indicating the job…

Untrusted display-only summary

Search for Zendesk views by their title. Use when you need to find views in your Zendesk account by searching for keywords in their titles. Views are saved searches that display tickets matching specific conditions. This action supports filtering by access level, active status, group, and sorting results.

Untrusted display-only summary

Get multiple Zendesk views by their IDs. Use when you need to retrieve specific views by their IDs in a single request rather than fetching them one by one. The IDs should be provided as a comma-separated string. This action is read-only and idempotent. Returns only views that exist and for which the user has permissi…

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List tickets from a specific Zendesk view. Use this action when you need to retrieve all tickets that match a view's conditions, such as for reporting, bulk operations, or analyzing tickets filtered by specific criteria. This action is read-only and idempotent.

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Count tickets in a specific view in Zendesk. Returns the number of tickets matching the view's conditions. Use when you need to know how many tickets are in a particular view for reporting, routing decisions, or workload assessment. The count may be null if the system is still loading and caching new data. This action…

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List ticket activities in the last 30 days affecting your Zendesk. Activities include actions like ticket assignments, status changes, comments, and more. This action is read-only and idempotent — use it to monitor ticket activity or build activity feeds.

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List all custom roles configured in your Zendesk account. Use when you need to discover available roles, review role configurations, or understand permission structures for your agents. Returns metadata including role names, descriptions, role types, and permission configurations. This is a read-only, idempotent opera…

Untrusted display-only summary

Get metadata for a specific Zendesk organization by ID. Response fields are available under data.organization_info. Does not return member/user lists.

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Retrieve the details of a specific organization merge operation in Zendesk. This action shows the merge status and the organizations involved. Use when you need to check the status of an organization merge or view details of a past merge operation. This is a read-only, idempotent operation.

Untrusted display-only summary

List all organization subscriptions for a specific Zendesk organization. Returns subscriptions that link users to organizations. Use when you need to see which users are subscribed to a particular organization or audit organization membership. This action is read-only and idempotent. Paginate by following next_page un…

Untrusted display-only summary

List ticket requests in Zendesk. This action retrieves a paginated list of requests, supporting sorting by creation or update time. Use when you need to fetch all or filtered ticket requests from your Zendesk account. This action is read-only and idempotent.

Untrusted display-only summary

List all active sessions in your Zendesk account. If authenticated as an admin, returns all the active sessions for all users. Otherwise, returns only the sessions for the authenticated user. Use this action to monitor active user sessions, track login activity, or manage session security. Use when you need to audit a…

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List all sharing agreements for your Zendesk account. Sharing agreements define connections between Zendesk accounts for sharing tickets. This action is read-only and idempotent — use it to view current sharing relationships or check agreement status.

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List suspended tickets in Zendesk. Suspended tickets are tickets that were automatically held for review due to spam detection, banned content, or other filtering rules. This action is read-only and idempotent — use it to review suspended tickets and determine if they should be recovered or deleted.

Untrusted display-only summary

Get ticket details from Zendesk. Returns the full ticket record (status, requester_id, assignee_id, organization_id, tags, custom_fields, created_at/updated_at, etc.) alongside its comments. Response wraps all data under a top-level `data` key; access `data['comments']` for comments and `data['comments'][i]['attachmen…

Untrusted display-only summary

List Ticket Field Options - Returns a list of custom ticket field options for dropdown and multi-select ticket fields. Use this action to retrieve the available choices users can select when filling out a custom ticket field. This action is read-only and idempotent. Note: Only works with dropdown, tagger, and multi-se…

Untrusted display-only summary