Zendesk

Tool to fetch a single Zendesk user by numeric user_id. Use when you have a user ID from ticket payloads (requester_id, submitter_id, assignee_id, author_id) and need to enrich with full user details (name, email, role, organization_id, etc.).

Untrusted display-only summary

Tool to retrieve full entitlements for a Zendesk user across all products (Chat, Explore, Talk, Guide). Use when you need to check which Zendesk products a user has access to and their activation status. Returns detailed entitlement information including whether each product is active and its display name.

Untrusted display-only summary

Retrieve event history for a specific Zendesk user. Use when you need to track user activity such as login history, profile changes, or other interactions with the Zendesk system. Supports filtering by event source, type, and time range. This action is read-only and idempotent. Note: The 'zendesk' source value is prot…

Untrusted display-only summary

Retrieve a single Zendesk user field by its numeric ID. Use when you have a user field ID and need to fetch its full definition including title, type, description, custom options, validation patterns, and other settings. This is a read-only, idempotent operation.

Untrusted display-only summary

List custom user field options for a given user field. Use when you need to retrieve the dropdown or tag options available for a custom user field in Zendesk. This action fetches the configurable options that can be selected for custom user fields of type dropdown, tagger, or similar multi-option field types.

Untrusted display-only summary

List all custom user fields configured in your Zendesk account. Use when you need to retrieve the schema of user-defined fields (like dropdown options, validation patterns, or field types) to build dynamic forms or validate field values.

Untrusted display-only summary

Retrieve multiple Zendesk user fields by their keys. Use when you have specific user field keys and need to fetch their definitions (title, type, description, options, etc.) in a single request instead of making individual calls. This is a read-only, idempotent operation.

Untrusted display-only summary

Retrieve a single Zendesk user profile by its Sunshine profile ID. Use this action when you have a specific profile_id (obtained from profile listings or search results) and need to fetch the full profile details including attributes, identifiers, and linked user information. Note that this uses the Sunshine Profiles…

Untrusted display-only summary

Get events for a Sunshine profile by its profile ID. Use when you have a specific Sunshine profile ID (obtained from profile lookup or creation) and need to retrieve all events associated with that profile. This action is read-only and idempotent — use it to track profile activity, audit event history, or monitor user…

Untrusted display-only summary

List tickets assigned to a specific Zendesk user. Returns all tickets where the specified user is the assignee. Use when you need to retrieve all tickets currently assigned to a particular agent or user, such as for workload analysis, ticket reassignment, or performance reporting. Pagination is available for large res…

Untrusted display-only summary

Autocomplete users by name or phone number. Use when you need to find users based on a partial name or phone number for ticket creation or user lookup scenarios. At least one of 'name' or 'phone' must be provided.

Untrusted display-only summary

List brand agent memberships for a specific user in Zendesk. Use when you have a user ID and need to find all brands that the user is an agent for, such as auditing which brands a specific agent can access. This is a read-only, idempotent operation.

Untrusted display-only summary

List tickets where a specific Zendesk user is CC'd (carbon copied). Use when you need to retrieve all tickets where a particular user has been added as a CC recipient, such as for tracking user notifications, compliance monitoring, or ticket visibility analysis. Pagination is available for large result sets; follow ne…

Untrusted display-only summary

Tool to fetch GDPR compliance deletion statuses for a specific Zendesk user. Use when you need to check the deletion status for each compliance area (e.g., chat, talk) associated with a user account. Returns status records showing deletion requests and their current state. Use when auditing user data deletion requests…

Untrusted display-only summary

Count users in Zendesk. Returns an approximate count of users. If the count is more than 1000, the value is an estimate and the response is refreshed every 24 hours. Use when you need to know how many users exist in the system for reporting or administrative purposes.

Untrusted display-only summary

List all sessions for a specific Zendesk user. Returns details about each active session including authentication time and last seen time. Use this action to monitor session activity for a specific user, investigate security events, or audit login history for account troubleshooting. Use when you need to see all activ…

Untrusted display-only summary

List tickets the specified Zendesk user is following. Returns all tickets where the specified user is a follower. Use when you need to retrieve all tickets a particular user is watching or tracking, such as for notification purposes, audit trails, or understanding which tickets a user has interest in. Pagination is av…

Untrusted display-only summary

List group memberships for a specific Zendesk user. Use when you need to retrieve all groups a user belongs to, audit user group assignments, or understand which support groups a specific user is a member of. This action is read-only and idempotent. Supports both offset pagination (page, per_page) and cursor paginatio…

Untrusted display-only summary

Get a specific group membership for a user by their IDs. Use when you have both a user ID and a group membership ID and need to retrieve details including the associated group, user, and timestamps. This action retrieves a single group membership record scoped to a specific user, unlike GetGroupMembership which retrie…

Untrusted display-only summary

List all groups that a specific Zendesk user belongs to. Use when you need to find which support groups a user is a member of, audit team memberships, or retrieve group membership information for a particular user. This action supports both offset pagination (page as integer, per_page) and cursor pagination (page as o…

Untrusted display-only summary

Count user groups in Zendesk. Returns an approximate count of groups that a specific user belongs to. Use when you need to know how many groups a user is assigned to for reporting, organizational management, or operational purposes. This action is read-only and idempotent.

Untrusted display-only summary

Tool to show a specific user identity by user ID and identity ID. Use when you need to retrieve detailed information about a particular identity associated with a Zendesk user. This action is read-only and idempotent - it only retrieves data without modifying anything.

Untrusted display-only summary

Show the currently authenticated session in Zendesk. Returns details about the active session including authentication time, last seen time, and user ID. Use when you need to verify the current session status or retrieve session metadata for the authenticated user.

Untrusted display-only summary

Get the settings for the currently authenticated user in Zendesk. Returns user preferences including Admin Center UI settings, Lotus UI settings (onboarding, tooltips, keyboard shortcuts), and shared views order. Use this action to retrieve the current user's personal settings and preferences.

Untrusted display-only summary

List organization memberships for a specific Zendesk user. Use when you have a user_id and need to retrieve all organizations that user belongs to. Returns membership details including default status, view_tickets permission, and organization info. This action is read-only and idempotent - calling it multiple times wi…

Untrusted display-only summary

Get details for a specific organization membership by user ID and membership ID. Use when you have both a user ID and an organization membership ID and need to retrieve the associated membership metadata including organization details, default status, and ticket viewing permissions. This action is read-only and idempo…

Untrusted display-only summary

List organizations associated with a specific Zendesk user. Use when you have a user_id and need to retrieve all organizations that user belongs to. Returns organization details including name, domain names, tags, and custom fields. This action is read-only and idempotent - calling it multiple times with the same user…

Untrusted display-only summary

Returns an approximate count of organizations that a user belongs to. Use when you need to know how many organizations a specific user is associated with in Zendesk.

Untrusted display-only summary

List User's Organization Subscriptions - retrieves organization subscriptions for a specific user. Use when you need to get all organization subscriptions associated with a particular user, including the organization IDs and creation timestamps. Supports both cursor and offset pagination. End users only see their own…

Untrusted display-only summary

Get password requirements for a specific Zendesk user. Use when you need to retrieve the password policy rules that apply to a user's password, such as minimum length, complexity requirements, or expiration policies. This action is read-only and idempotent.

Untrusted display-only summary