ServiceNow

Updates the service details for a specific application service in the CMDB CSDM (Common Service Data Model). Use this action when you need to modify the metadata, ownership, tier classification, or operational details of an application service in ServiceNow's Configuration Management Database. This endpoint specifical…

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Updates an existing configuration item (CI) record in the ServiceNow CMDB by its sys_id. Use this action when you need to modify attributes of a specific configuration item in the Configuration Management Database. This action sends a PUT request to the CMDB Instance API endpoint, replacing the specified attributes of…

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Updates an existing Configuration Item (CI) instance in the ServiceNow CMDB. Use this action when you need to modify the attributes of a specific CMDB record, such as updating its description, operational status, assignment group, IP address, or any other supported field. This action sends a PATCH request to the CMDB…

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Drops an agent from a conversation in ServiceNow using the Conversation Member API. Use this action when you need to remove an agent or user from an active conversation. This operation requires the wa_integration_user role. The member will be immediately removed from the conversation and will no longer receive message…

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Updates an existing incident in ServiceNow identified by its sys_id using the Table API. Use this action when you need to modify an existing incident, such as updating its state, changing assignments, adding notes, updating priority, or resolving/closing the incident. Only the fields provided in the request will be up…

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Updates an existing incident record in ServiceNow using the Table API. Use this action when you need to modify an existing incident, such as updating its state, changing assignments, adding work notes, updating priority/urgency, or modifying any other incident field. This action sends a PUT request to the Table API en…

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Updates an existing voice interaction record in ServiceNow OpenFrame. Use this action when you need to modify an existing voice interaction record, such as updating its status, changing assignment, adding notes, or resolving the interaction. This action sends a PATCH request to the OpenFrame voice-interaction API, all…

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Updates an existing item in the ServiceNow Service Portal shopping cart. Use this action when you need to modify the quantity or variables of a cart item in the Service Catalog before checking out. This action sends a PUT request to the Service Catalog cart API endpoint, updating the specified cart item. Use when you…

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Submits an order guide in ServiceNow's Service Catalog with the specified variable values. Use this action when a user needs to submit an order guide in ServiceNow's Service Catalog, providing variable values for the items within the order guide. The action retrieves the configured contents of the order guide with the…

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Updates an existing change request in ServiceNow using the Change Management REST API. Use this action when you need to modify an existing change request, such as updating its state, changing assignments, adding notes, modifying dates, or updating the implementation plan. This action sends a PATCH request to the Chang…

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Updates an existing emergency change request in ServiceNow using the Change Management API. Use this action when you need to modify an existing emergency change request, such as updating its description, changing assignment, modifying priority, updating the implementation plan, or changing any other modifiable field.…

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Updates a normal change request identified by its sys_id using the ServiceNow Change Management REST API. Use this action when you need to modify the details of an existing normal change request, such as updating its description, changing its state or priority, reassigning it to a different user or group, or updating…

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Updates a standard change request in ServiceNow using its sys_id. Use this action when you need to modify an existing standard change request, such as updating its description, changing the assigned user or group, modifying dates, updating state or phase, or adding implementation and test plans. This is a PATCH operat…

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Updates an existing change request task in ServiceNow using the Change Management REST API. Use this action when you need to modify an existing task associated with a change request, such as updating its status, changing assignment, adding work notes, or marking it complete. This action sends a PATCH request to the Ch…

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Updates an existing trouble ticket in ServiceNow using the Service Operations Workspace Trouble Ticket Open API. Use this action when you need to modify an existing trouble ticket, such as updating its state, changing assignments, adding notes, or modifying the resolution details. This action sends a PATCH request to…

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Updates an existing trouble ticket in ServiceNow using the Trouble Ticket Open API. Use this action when you need to modify an existing trouble ticket, such as updating its state, changing assignments, adding notes, modifying dates, or updating the resolution details. This action sends a PATCH request to the Trouble T…

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Updates an existing record in a specified ServiceNow table by its sys_id using the Table API. Use this action when you need to modify specific fields of an existing record, such as updating the short_description, changing the state, reassigning the record, adding close_notes, or modifying any other table field. Only t…

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Updates an existing record in a specified ServiceNow table using its sys_id with the provided field values. This action uses the PUT method which replaces the entire record with the provided data. Only fields included in the record_data will be updated; unspecified fields retain their current values. Use this action w…

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Updates an existing incident record in ServiceNow using the Table API. Use this action when you need to modify an existing incident, such as updating its state, changing assignments, adding work notes, updating priority/urgency, or modifying any other incident field. This action sends a PUT request to the Table API en…

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Updates an existing record in a specified ServiceNow table using the Table API. Use this action when you need to modify an existing record in any ServiceNow table (e.g., incident, problem, change_request, task). Only the fields specified in record_data will be updated; all other fields retain their current values. Thi…

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Uploads a file as an attachment to a specified record in ServiceNow. Use this action when you need to attach files to ServiceNow records (e.g., incidents, problems, change requests) using the raw binary upload endpoint (/api/now/v1/attachment/file). The file content is sent as raw binary data with the Content-Type hea…

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