ServiceNow

Retrieves a specific change model from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular change model, including its name, description, type, category, workflow, and other configuration settings. This is a read-only operation that does not modify any data in Se…

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Retrieves one or more change models from ServiceNow's Change Management API. Use this action when you need to fetch change model definitions that define the structure and workflow for change requests. Change models determine the type of change (normal, standard, emergency), associated workflows, and other configuratio…

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Retrieves a specific normal change request from ServiceNow using its sys_id via the Change Management REST API. Use when you need to fetch detailed information about a particular normal change request, including its state, type, priority, dates, assignments, and approvals. This is a read-only operation that does not m…

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Retrieves one or more normal change requests from ServiceNow's Change Management API. Use this action when you need to query normal change management records, monitor pending normal changes, find normal changes by state or type, or list all normal changes assigned to a specific user or group. Supports filtering via en…

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Retrieves a specific standard change request from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular standard change request, including its state, phase, description, assignments, and schedule. This is a read-only operation that does not modify any data in Servi…

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Retrieves one or more standard change requests from ServiceNow using the Change Management API. Use this action when you need to query standard change requests. Standard changes are a type of change request that follows a pre-approved template and workflow, typically for routine or recurring changes that have been ass…

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Retrieves a specific standard change template from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular standard change template, including its name, description, category, implementation plan, test plan, risk assessment, and other predefined fields. This is a rea…

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Retrieves one or more standard change templates from ServiceNow's Change Management API. Use this action when you need to query standard change templates that provide pre-defined structures for creating standard change requests. Standard change templates help ensure consistency in change implementation by providing pr…

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Retrieves one or more tasks associated with a specific ServiceNow change request. Use this action when you need to fetch the tasks or subtasks related to a change request, such as to view task status, track progress, or list all work items assigned to a change. This is a read-only operation that does not modify any da…

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Retrieves the results of a batch application install operation from ServiceNow CI/CD. Use this action when you need to check the status and details of a previously initiated batch application install or deployment operation. The result_id should be obtained from the response of the batch operation that was initiated.…

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Retrieves the current progress and status of a CI/CD instance scan operation in ServiceNow. Use this action when you need to check the status of an ongoing or completed ServiceNow instance scan that validates configurations, detects issues, or checks compliance. The progress_id should be obtained from the response of…

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Retrieves the current progress and status of a CI/CD operation in ServiceNow. Use this action when you need to check the status of an ongoing CI/CD pipeline execution, commit operation, or deployment. The progress_id should be obtained from a previous CI/CD operation response. This is a read-only operation that querie…

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Retrieves the results of a test suite run from ServiceNow CI/CD based on the result ID. Use this action when you need to check the status, completion percentage, or final outcome of a previously initiated test suite execution in the ServiceNow CI/CD pipeline. The result_id should be obtained from the response of a tes…

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Retrieves aggregate statistics for a specified ServiceNow table, including COUNT, AVG, MIN, MAX, and SUM calculations. Use this action when you need to perform aggregate queries on ServiceNow tables to get statistical summaries (e.g., count of incidents by state, average priority, min/max values for specific fields, o…

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Retrieves multiple records from a specified ServiceNow table using the Table API. Use this action when you need to query and fetch records from any ServiceNow table (e.g., incident, sys_user, problem, change_request). Supports filtering via sysparm_query, field selection via sysparm_fields, and pagination via sysparm_…

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Retrieves the record identified by the specified sys_id from the specified table. Use this action when you need to fetch a single record from any ServiceNow table (e.g., incident, sys_user, problem) by providing its table name and unique sys_id. This is a read-only operation that does not modify any data in ServiceNow.

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Retrieves a single incident record from ServiceNow by its sys_id using the Table API. Use this action when you need to fetch detailed information about a specific incident from ServiceNow's incident table, including its state, priority, assignment, description, and all other standard incident fields. This is a read-on…

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Retrieves one or more incident records from the ServiceNow incident table using the Table API. Use this action when you need to query and list incidents from ServiceNow, such as finding active incidents, filtering by priority or state, searching for incidents by caller, or retrieving all incidents assigned to a specif…

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Retrieves one or more records from a ServiceNow table using the Table API (GET /api/now/v2/table). Use this action when you need to query and list records from any ServiceNow table, such as finding incidents, tasks, change requests, users, or any other table record. Supports filtering via encoded queries (sysparm_quer…

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Retrieves a specific user record from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular user, such as their contact details, department, location, manager, or account status. This is a read-only operation that does not modify any data in ServiceNow.

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Retrieves multiple user records from the ServiceNow sys_user table with optional filtering and pagination. Use this action when you need to query and fetch a list of users from ServiceNow, such as finding active users, users by department, or users matching specific criteria. Supports filtering via sysparm_query, fiel…

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Retrieves metadata for multiple file attachments from ServiceNow's Attachment API. Use this action when you need to list and filter attachments across the instance, including filtering by table name, file name, content type, size, or other attachment properties. Supports pagination via sysparm_limit parameter. Note: T…

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Retrieves Linux server configuration items (CIs) from the ServiceNow CMDB using the cmdb_ci_linux_server class. Use this action when you need to query Linux servers from the CMDB, such as retrieving all Linux servers for inventory reporting, filtering by operational status, environment, or other attributes. Supports f…

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Retrieves configuration items (CIs) from the ServiceNow CMDB using the base cmdb_ci class. Use this action when you need to query all configuration items from the CMDB, regardless of their specific type (servers, computers, databases, applications, etc.). This endpoint queries the base cmdb_ci class which contains all…

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Retrieves CMDB relationship types from the ServiceNow cmdb_rel_type table using the Table API. Use this action when you need to discover what types of relationships are defined between Configuration Items (CIs) in the CMDB. Common relationship types include 'Runs on', 'Contains', 'Depends on', 'Hosted on', and 'Connec…

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Retrieves a list of ServiceNow Service Catalog catalogs to which the user has access. Use this action when you need to fetch available service catalogs from ServiceNow, such as displaying available catalogs to users or filtering catalogs by name or description.

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Refreshes and repopulates the impacted services/configuration items for a change request in ServiceNow using the Change Management REST API. Use this action when you need to recalculate and update the list of impacted services or configuration items for a change request. This is commonly used when: - The change reques…

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Retrieves an update set with a given sys_id from the ServiceNow CICD (Continuous Integration/Continuous Delivery) plugin. Use this action when you need to retrieve an update set from the CICD plugin to access its contents, including remote updates and application details. This operation is typically used as a prelimin…

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Updates the planned start and end times of a ServiceNow change request to the first available schedule slot. Use this action when you need to automatically schedule a change request at the earliest available time slot based on the configured calendar and availability. This is useful for finding optimal scheduling wind…

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Populates an Application Service with CI (Configuration Item) relationships based on the CSDM (Common Service Data Model) model. Use this action when you need to automatically discover and populate the CIs (Configuration Items) and their relationships that belong to an application service in ServiceNow's CMDB. This en…

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