ServiceNow

Finds and returns basic information about one or more application services in the ServiceNow CMDB using the CSDM (Common Service Data Model) app_service find_service endpoint. Use this action when you need to search for application services by name (supports wildcards), retrieve their basic metadata such as operationa…

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Retrieves configuration items (CIs) from a specified CMDB class using the ServiceNow CMDB Instance API. Use this action when you need to query configuration items from the CMDB by class name, such as retrieving all servers (cmdb_ci_server), computers (cmdb_ci_computer), databases (cmdb_ci_database), or all CIs (cmdb_c…

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Retrieves a single CMDB configuration item (CI) by its class name and sys_id, including its attributes and relationship information. Use this action when you need to fetch detailed information about a specific configuration item from ServiceNow's CMDB, such as its attributes (name, IP, status, etc.) and both its inbou…

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Retrieves metadata and schema information for a specified CMDB (Configuration Management Database) class. Use this action when you need to discover the field structure, data types, mandatory fields, and relationships of a CMDB class before performing queries or updates. This is useful for understanding what fields are…

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Retrieves a list of catalog items from the ServiceNow Cloud Services Catalog API. Use this action when you need to query and fetch catalog service items (from the sc_cat_item table) through the Cloud Services Catalog API. Supports filtering via encoded queries, field selection, pagination, and display value options. T…

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Retrieves a specific email record from ServiceNow's Email [sys_email] table by its sys_id. Use this action when you need to fetch detailed information about a particular email message, including its subject, body content, sender, recipients, status, and timestamps. This is a read-only operation that does not modify an…

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Retrieves the granted and inherited roles for a specified ServiceNow user using the Global User Role Inheritance API. Use this action when you need to audit a user's role assignments in ServiceNow, check what roles a user has (both directly granted and inherited through group membership), troubleshoot access issues, o…

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Retrieves the specified import staging record and its associated target records. Use this action when you need to fetch a specific import staging record to view its current state, check import status, or retrieve the imported data before it is loaded into the target table. This is useful for auditing import processes,…

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Retrieves a specific incident from ServiceNow by its sys_id. Use this action when you need to fetch detailed information about a particular incident, including its state, priority, caller, assignment details, and resolution information. This is a read-only operation that does not modify any data in ServiceNow.

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Retrieves a specific incident from ServiceNow by its sys_id using the Table API. Use this action when you need to fetch detailed information about a particular incident, including its state, priority, caller, assignment details, and other incident fields. This is a read-only operation that does not modify any data in…

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Retrieves incidents from the ServiceNow incident table using the Table API. Use this action when you need to query and fetch incidents with optional filtering via sysparm_query, pagination via sysparm_limit and sysparm_offset, and field selection via sysparm_fields.

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Retrieves details about indicators from the Analytics Hub, including scorecard information for performance analytics. Use this action when you need to fetch performance analytics scorecards and their associated indicators, such as when drilling down into specific indicators or retrieving overall analytics hub data. Wh…

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Retrieves multiple records from a specified ServiceNow table with optional filtering and pagination. Use this action to query and fetch records from any ServiceNow table (e.g., incident, sys_user, problem). Supports filtering via sysparm_query, field selection, pagination, and display value options.

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Retrieves all available table record types from the ServiceNow instance using the Table API documentation endpoint. Use this action when you need to discover all available tables and their record types in a ServiceNow instance before performing queries, creating records, or understanding the data structure available i…

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Retrieves records from a specified ServiceNow table using the Table API v2. Use this action when you need to fetch one or more records from any ServiceNow table (e.g., incident, task, problem, change_request). When sys_id is provided, retrieves a single record. Without sys_id, retrieves multiple records up to the sysp…

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Retrieves a specific Service Catalog item from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular catalog item, including its name, description, associated categories, variables, client scripts, and display settings. This is a read-only operation that does not m…

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Retrieves the list of variables defined for a ServiceNow Service Catalog item. Use this action when you need to fetch all variables associated with a catalog item, such as when building dynamic forms, validating required inputs, or understanding what information a user must provide when ordering an item. This is a rea…

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Retrieves the details of all items within the logged-in user's Service Catalog shopping cart. This action fetches the current contents of the shopping cart, including item details, quantities, prices, and any selected variables/options. The cart is associated with the authenticated user making the request. Use this ac…

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Retrieves the delivery/shipping address configured for a user's Service Catalog shopping cart. Use this action when you need to fetch the delivery address information associated with a user's ServiceNow Service Catalog cart. This is useful for verifying delivery details before placing an order or for displaying addres…

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Retrieves the available information for a specified service catalog by its sys_id. Use this action when you need to fetch detailed information about a specific service catalog in ServiceNow, including its title and description. This is a read-only operation that does not modify any data in ServiceNow.

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Retrieves the list of available categories for a specified ServiceNow Service Catalog. Use this action when you need to fetch the categories available within a specific service catalog, such as displaying available categories to users or navigating through catalog items. This is a read-only operation that does not mod…

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Retrieves the available information for a specified service catalog category by its sys_id. Use this action when you need to fetch detailed information about a specific service catalog category in ServiceNow, including its title, description, subcategories, and item count. This is a read-only operation that does not m…

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Verifies whether a delegated user has access to a specific ServiceNow Service Catalog item. This action checks if a delegated user (identified by user_sys_id) is authorized to order or access a particular catalog item (identified by item_sys_id). Use this action to validate delegation permissions before attempting to…

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Retrieves a list of catalog items from ServiceNow's Service Catalog API. Use when you need to browse available service catalog offerings, search for specific items by name or description, filter items by category or catalog, or retrieve catalog item details including pricing, availability, and metadata. Supports filte…

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Retrieves the list of items in the logged-in user's ServiceNow Service Catalog wishlist. Use this action when you need to fetch the wishlist items for the currently authenticated user in ServiceNow's Service Catalog. This is useful for displaying a user's saved items, checking what items they have bookmarked, or prepa…

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Retrieves the current status of a shared library upload operation in ServiceNow. Use this action when you need to check whether a library upload has completed successfully, is still in progress, or has failed. The upload_id should be obtained from a previous upload operation response or task. This is a read-only opera…

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Retrieves a specific change request from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular change request, including its state, type, and description. This is a read-only operation that does not modify any data in ServiceNow.

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Retrieves a specific emergency change request from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular emergency change request, including its state, risk level, priority, implementation details, approval status, and schedule. This is a read-only operation that d…

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Retrieves one or more emergency change requests from ServiceNow using the Change Management API. Use this action when you need to query emergency change requests. Emergency changes are a type of change request that requires expedited approval and implementation due to urgent business needs. Supports filtering via sysp…

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Retrieves one or more change requests from ServiceNow based on specified filter criteria. Use when you need to query change management records, monitor pending changes, find changes by state or type, or list all changes assigned to a specific user or group. Supports filtering via encoded queries, pagination via limit/…

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