ServiceNow

Empties all items from a specified Service Catalog shopping cart using its sys_id. This action removes all items from the cart but does not delete the cart itself. This is a destructive, irreversible operation — all cart items will be permanently removed and cannot be recovered once emptied. Use this action with cauti…

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Permanently deletes a specific change request using its sys_id via the Change Management REST API. Use this action when you need to remove a change request from ServiceNow that is no longer needed. This action is irreversible — the change request cannot be recovered once deleted. Requires the user to have appropriate…

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Permanently deletes a normal change request identified by its sys_id using the ServiceNow Change Management REST API. This is a destructive operation that cannot be undone. The normal change request will be permanently removed from the system. Use when you need to remove an unwanted or obsolete normal change request f…

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Permanently deletes a standard change request from ServiceNow using its sys_id. Use this action when you need to remove a specific standard change request that is no longer needed. This is a destructive operation that cannot be undone — the standard change request cannot be recovered once deleted. Requires appropriate…

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Permanently deletes a specific record from a ServiceNow table using its sys_id. Use this action when you need to remove a record from a ServiceNow table and the record's sys_id is known. This is a destructive operation that cannot be undone. The record will be permanently removed from the table. Requires the user to h…

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Permanently deletes a specific incident record from ServiceNow using its sys_id. This is a destructive, irreversible operation — the incident cannot be recovered once deleted. Requires the user to have delete permissions on the incident table. If the incident doesn't exist or the user lacks permissions, an error will…

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Retrieves attachment metadata from ServiceNow's sys_attachment table. This endpoint queries file attachments and returns metadata including file name, size, content type, download links, and associated table information. Use sysparm_query to filter by file name, table name, content type, or other attachment properties…

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Retrieves activity records from the ServiceNow ActivitySubscription API. Use this action when you need to fetch activity/change history records from ServiceNow subscriptions. This API returns activities such as record creations, updates, comments, and other events from subscribed tables. The default stream returns all…

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Retrieves facets configured for an activity context in ServiceNow. Use this action when you need to discover available filterable attributes or metadata for activity subscriptions. Facets represent the different dimensions along which activity data can be filtered or grouped. This is a read-only operation that queries…

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Predicts an output field value using a trained Agent Intelligence solution model. Use this action when you need to invoke a deployed Predictive Intelligence solution to predict an output field value based on input field data. This is typically used after the Predictive Intelligence plugin is activated and solutions ha…

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Retrieves a list of solution predictions from ServiceNow's Agent Intelligence engine. Use this action when you need to fetch predicted solutions for multiple records, such as retrieving AI-recommended solutions for incidents, problems, or change requests. The predictions include confidence scores, solution details, an…

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Retrieves all data classification records from the ServiceNow Data Classification API. Use this action when you need to list all available data classification levels (e.g., Public, Internal, Confidential, Restricted) configured in a ServiceNow instance. Data classifications are used to label and categorize data based…

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Retrieves a list of configuration items (CIs) associated with a specific application service in ServiceNow CMDB. Use this action when you need to query what infrastructure components (servers, databases, applications, etc.) are part of a given application service. This is useful for impact analysis, change management,…

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Retrieves metadata for a specific attachment by its sys_id from ServiceNow. Use this action when you need to fetch information about a single attachment file, such as its file name, content type, size, and associated record details. This action returns metadata only; to download the actual file content, use the downlo…

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Retrieves metadata for a specific attachment by its sys_id from ServiceNow. Use this action when you need to fetch detailed information about a single attachment file, such as its file name, content type, size, download link, image dimensions (for images), and associated record details. This action returns metadata on…

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Downloads the binary file attachment with the specified sys_id from ServiceNow. Use this action when you need to retrieve the actual file content of an attachment that was previously uploaded to a ServiceNow record (e.g., incident, problem, change_request). This action returns the raw binary file data which can then b…

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Downloads the binary file attachment with the specified sys_id from ServiceNow using the v1 API endpoint. Use this action when you need to retrieve the actual file content of an attachment that was previously uploaded to a ServiceNow record (e.g., incident, problem, change_request) via the /api/now/v1/attachment endpo…

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Retrieves metadata for multiple file attachments from ServiceNow's Attachment API. Use this action to list and filter attachments across the instance, including filtering by table name, file name, content type, size, or other attachment properties. Supports pagination via sysparm_limit and sysparm_offset parameters. N…

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Retrieves available time slots for scheduling changes against a specific Configuration Item (CI). Use this action when you need to find available change windows for a given CI in ServiceNow's Change Management module. The endpoint queries the CMDB with the specified CI sys_id and returns available schedule slots. Opti…

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Retrieves the conflict status for a ServiceNow change request, identifying scheduling conflicts with other changes or blackout windows. Use this action when you need to check if a change request has any scheduling conflicts with other changes or if it falls within a blackout window. This is typically used before appro…

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Retrieves a list of available next states for a specified change request based on the current state and workflow. Use this action when you need to determine what state transitions are valid for a particular change request, such as when deciding which state to move a change to or when validating workflow transitions.

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Retrieves configuration items (CIs) associated with a specific change request in ServiceNow. Use this action when you need to fetch the list of configuration items (servers, databases, applications, etc.) that are linked to a change request. This is commonly used to: - Review affected infrastructure before approving a…

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Retrieves available time slots for scheduling a ServiceNow change request. Use this action when you need to find available scheduling windows for a change request that has been created but not yet scheduled. This helps identify appropriate times to schedule the change work based on the configured calendar and availabi…

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Retrieves a specific CI Lifecycle Management action from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular CI Lifecycle Management action, including its name, state, description, and associated CMDB class. This is a read-only operation that does not modify any…

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Determines whether two specified Configuration Items (CIs) in the ServiceNow CMDB are compatible using the CI Lifecycle Management compatActions endpoint. Use this action when you need to verify compatibility between two Configuration Items before planning changes, deployments, or scheduling activities that involve mu…

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Determines whether a CI Lifecycle Management lease has expired for the specified lease record. Use this action when you need to check the expiration status of a lease in ServiceNow's CI Lifecycle Management system. This is a read-only operation that queries whether the specified lease has expired based on its end date…

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Determines whether a configuration item (CI) can be transitioned based on CI lifecycle management rules. Use this action when you need to check if a configuration item (CI) in ServiceNow's CMDB has any allowed state transitions under the CI lifecycle management rules. This is typically used when validating whether a C…

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Validates whether a specified active workflow requestor exists and is valid in ServiceNow CI Lifecycle Management. Use this action when you need to verify that a CI Lifecycle Management workflow requestor is valid and active before proceeding with related operations such as change requests, deployment approvals, or CI…

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Retrieves the current operational status for a Configuration Item (CI) in ServiceNow CMDB using the CI Lifecycle Management API. Use this action when you need to check the current operational state of a specific Configuration Item, such as whether it is running, has a problem, or is non-operational. This is a read-onl…

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Retrieves a single CMDB Linux server configuration item (CI) by its sys_id, including its attributes and relationship information. Use this action when you need to fetch detailed information about a specific Linux server from ServiceNow's CMDB, such as its attributes (name, IP address, OS version, kernel version, etc.…

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