ServiceNow

Creates a new change request in ServiceNow using the Change Management REST API. Use this action when you need to create and submit a new change request for approval and implementation. The action supports specifying change details such as short description, description, category, type, priority, risk, and impact. Aft…

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Creates an association between a change request and one or more configuration items (CIs) in ServiceNow. Use this action when you need to link CIs (servers, databases, applications, etc.) to a change request in ServiceNow's Change Management module. This is commonly used to: - Define which infrastructure components ar…

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Starts the conflict checking process for a ServiceNow change request, identifying scheduling conflicts with other changes or blackout windows. Use this action when you need to initiate a conflict check for a change request. This is typically used to verify that a change request doesn't conflict with other scheduled ch…

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Creates an emergency change request in ServiceNow using the Change Management API. Use this action when you need to create an expedited change request that requires urgent approval and implementation due to critical business requirements or emergency situations. Emergency changes bypass standard approval workflows to…

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Creates a normal change request in ServiceNow using the Change Management REST API. Use when you need to create a standard change request that follows the normal approval workflow. Normal changes are subject to standard CAB (Change Advisory Board) review and approval processes before implementation. This action is app…

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Creates a new standard change request in ServiceNow using a pre-approved standard change template. Use this action when you need to create a standard change request based on a predefined template from the std_change_record_producer table. Standard changes follow a pre-approved workflow and are typically lower-risk cha…

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Creates a new task for a ServiceNow change request using the Change Management REST API. Use this action when you need to add a new task or subtask to an existing change request, such as breaking down a change into smaller work items, assigning specific work to team members, or tracking additional work needed as part…

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Installs two or more ServiceNow application packages in a single batch operation via the CICD API. Use this action when you need to deploy multiple applications at once as part of a CI/CD pipeline or automated deployment process. The batch install allows for efficient bulk installation of related applications rather t…

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Installs the specified application from the ServiceNow app repository. Use this action when you need to install an application from the ServiceNow Store or a private app repository onto your ServiceNow instance. This is commonly used during CI/CD pipelines to automate the deployment of applications. The action require…

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Initiates a full instance scan by running all active checks present in the ServiceNow instance. Use this action when you need to execute a comprehensive validation scan of your ServiceNow instance, running all configured active checks to identify configuration issues, best practice violations, or compliance problems.…

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Runs a CI/CD scan using a suite and target (scoped app) combination in ServiceNow. Use this action when you need to execute a compliance or best practices scan against a scoped application using a predefined scan suite and target combination. This is commonly used in CI/CD pipelines to validate that an application mee…

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Activates the specified plugin in ServiceNow's CICD Plugin API. Use this action when you need to activate a plugin on a ServiceNow instance as part of a CI/CD pipeline or automated deployment process. This is commonly used after deploying a plugin to enable its functionality on the target instance. This action modifie…

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Starts a specified automated test suite using ServiceNow's CI/CD Pipeline API. Use this action when you need to execute an automated test suite as part of a CI/CD pipeline or deployment process. This action initiates the test suite run and returns a progress identifier that can be used with GetSnCicdProgress to monito…

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Creates a new trouble ticket in ServiceNow using the Service Operations Workspace Trouble Ticket Open API. Use this action when you need to create a new SD-WAN or network-related trouble ticket for tracking and resolution. This action sends a POST request to the sn_ind_tsm_sdwan trouble ticket API, creating a record i…

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Creates a new service category record in the ServiceNow TMF Service Catalog API. This action calls the POST /api/sn_tmf_api/catalogmanagement/serviceCategory endpoint to create a top-level or nested service category within the ServiceNow Service Catalog. Use this action when you need to organize items in the service c…

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Inserts a new record into the specified ServiceNow table with the provided field values. Use this action when you need to create a new record in any ServiceNow table (e.g., incident, problem, change_request, task, sys_user). The created record is returned with its sys_id and auto-generated number. NOTE: This action us…

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Creates a new incident record in the ServiceNow incident table using the Table API. Use this action when you need to create a new incident in ServiceNow, such as logging IT service disruptions, reporting bugs, or tracking system issues. The action accepts incident-specific fields like short_description, description, p…

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Creates or updates CMDB configuration items (CIs) using the ServiceNow Identification and Reconciliation Engine (IRE) via the identify-reconcile endpoint. Use this action when you need to upsert CIs into the CMDB with automatic deduplication. The IRE matches incoming CI data against existing records using configured i…

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Permanently deletes a specific record from a ServiceNow table using its sys_id. This is a destructive operation that cannot be undone. The record will be permanently removed from the table. Requires the user to have delete permissions on the specified table. If the record doesn't exist or the user lacks permissions, a…

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Permanently deletes a specific attachment from ServiceNow using its sys_id. This is a destructive, irreversible operation — the attachment cannot be recovered once deleted. Requires the user to have delete permissions on the attachment. If the attachment doesn't exist or the user lacks permissions, an error will be re…

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Permanently deletes a specific attachment from ServiceNow using its sys_id via the v1 API endpoint. This is a destructive, irreversible operation — the attachment cannot be recovered once deleted. Requires the user to have delete permissions on the attachment record. If the attachment does not exist or the user lacks…

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Permanently deletes a specific CSM (Customer Service Management) attachment from ServiceNow using its sys_id. This is a destructive, irreversible operation — the CSM attachment cannot be recovered once deleted. Requires the user to have delete permissions on the attachment. If the attachment doesn't exist or the user…

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Permanently deletes a specific task from a ServiceNow change request using its sys_id. This is a destructive, irreversible operation. The task will be permanently removed from the change request and cannot be recovered once deleted. Use this action with caution. Requires the user to have appropriate permissions to del…

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Permanently deletes a specific CI Lifecycle Management action from ServiceNow using its sys_id. Use this action when you need to remove a CI Lifecycle Management action record that is no longer needed. This action is irreversible — the CI action cannot be recovered once deleted. Requires the user to have appropriate p…

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Permanently unregisters an operator from the ServiceNow CI Lifecycle Management system. This action removes an operator registration for non-workflow users. This is a destructive, irreversible operation — once the operator is unregistered, it cannot be recovered and will need to be re-registered if needed again. Use t…

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Permanently deletes a specific CMDB CI (Configuration Item) relation using its sys_id. This is a destructive, irreversible operation — the relation between two CIs cannot be recovered once deleted. The relation represents a connection between a parent and child CI (e.g., a server running an application). Requires the…

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Permanently deletes a specific emergency change request from ServiceNow using its sys_id. This is a destructive operation that cannot be undone. The emergency change request will be permanently removed from the system. Use this action when an emergency change request is no longer needed or was created in error. Use th…

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Permanently deletes a specific incident from ServiceNow using its sys_id. This is a destructive, irreversible operation — the incident cannot be recovered once deleted. Requires the user to have delete permissions for the incident table. If the incident doesn't exist or the user lacks permissions, an error will be ret…

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Permanently deletes a specific incident from ServiceNow using its sys_id via the Table API. This is a destructive, irreversible operation — the incident cannot be recovered once deleted. Requires the user to have delete permissions for the incident table. If the incident doesn't exist or the user lacks permissions, an…

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Removes a specific item from the current ServiceNow Service Portal shopping cart. This action permanently removes a cart item from the active shopping cart session. Use this action when a user wants to remove an unwanted item from their Service Catalog cart before submitting the order. This action is irreversible — on…

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