PagerDuty

The AnalyzeResponderMetrics endpoint aggregates and analyzes responder performance metrics for PagerDuty incidents. It provides insights into response times, efficiency, and workload distribution. This tool is ideal for assessing and optimizing incident response processes, offering flexible filtering options for focus…

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Send a change event to PagerDuty to track deployments, configuration changes, or other significant system modifications. Change events do not create incidents or notifications but provide valuable context for incident correlation and analysis. Use this action to: - Log deployments and code releases - Track configurati…

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Creates a new cache variable within a PagerDuty event orchestration. This endpoint allows you to define a cache variable that can store dynamic data related to events, either based on recent values extracted from event fields or by counting trigger events within a specified time range. Cache variables are useful for m…

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Retrieve analytics metrics for responders and teams including incident counts, response times, on-call hours, interruptions, escalations, and engagement statistics. Returns metrics like total incidents, mean time to acknowledge/resolve, on-call duration by level, interruptions by time period (business/off/sleep hours)…

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This endpoint retrieves and aggregates analytics metrics for incidents across all teams in PagerDuty. It allows users to apply various filters and parameters to analyze incident data, such as creation date range, urgency, team associations, and more. The endpoint is particularly useful for generating reports, identify…

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Adds a new note to an existing incident in PagerDuty. This endpoint allows users to append additional information, updates, or comments to a specific incident identified by its unique ID. It's particularly useful for documenting the progress of incident resolution, sharing important observations, or recording actions…

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The AnalyzeRawIncidents endpoint retrieves and analyzes raw incident data from PagerDuty. It allows users to fetch detailed information about incidents with various filtering options. This endpoint is useful for generating custom reports, performing trend analysis, or investigating specific incident sets. It supports…

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The AnalyzeIncidentMetrics endpoint aggregates and analyzes incident data for PagerDuty services based on specified filters and parameters. It allows users to generate detailed reports and insights on incident management performance across various dimensions such as time, urgency, teams, and services. This endpoint is…

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Posts a status update for a specific incident in PagerDuty. This endpoint allows you to add new information or progress reports to an ongoing incident, keeping stakeholders informed about the current state of the issue. It supports both simple text updates and more detailed custom HTML email updates. Use this when you…

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Retrieves a list of incidents associated with a specific responder in the PagerDuty incident management system. This endpoint allows for detailed filtering and pagination of incident data, making it ideal for analyzing a responder's workload, performance, and incident trends over time. It supports various filter crite…

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This endpoint adds a service to an existing automation action in PagerDuty. It allows users to associate a specific service with an automation action, enabling the action to be applied to incidents or events related to that service. The endpoint requires the automation action's ID in the URL path and a service referen…

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Creates notification subscriptions for a specific team in PagerDuty. This endpoint allows you to subscribe a team to receive notifications for one or more incidents or business services. Use this when you want to ensure a team is notified about specific critical events or the status of important business services. The…

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This endpoint adds a team to an Automation Action Runner in PagerDuty. It allows you to associate a specific team with a runner, enabling better organization and management of automation processes within your incident response workflow. Use this endpoint when you need to grant a team access to or responsibility for a…

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The preview_schedule endpoint allows you to simulate and visualize a PagerDuty schedule configuration before actually creating or updating it. This tool is essential for validating complex on-call rotations, ensuring proper coverage, and identifying potential gaps or conflicts in your schedule design. It accepts a com…

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Renders a specific template for a given incident in PagerDuty. This endpoint allows you to generate a formatted report or message based on a pre-defined template and the provided incident information. It's particularly useful for creating standardized incident reports, status updates, or notifications. The rendered te…

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Retrieves a list of abilities or capabilities available in the PagerDuty system. This endpoint allows users to query and understand the features and functionalities they can access or perform within PagerDuty. It's particularly useful for determining the scope of actions available to the authenticated user or for chec…

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Tests whether a specific ability (feature capability) is available to your PagerDuty account using its unique identifier. This endpoint checks if a particular feature, such as 'urgencies', 'manage_schedules', or 'event_rules', is available based on your account's pricing plan and configuration. A successful response (…

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Retrieves a list of services associated with a specific automation action in PagerDuty. This endpoint allows users to fetch all services that are linked to a particular automation action, providing insights into which components or systems are affected by the automated process. It's useful for auditing automation conf…

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Check if event orchestration is active for a specific PagerDuty service. This endpoint returns a boolean flag indicating whether Service Event Orchestration is currently active for the specified service. When active, events sent to this service are processed through the service's event orchestration rules before creat…

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Retrieves detailed information about a specific addon installed on a PagerDuty account. This endpoint allows users to fetch the current configuration, status, and other relevant details of an addon without modifying it. It's particularly useful for auditing installed addons, troubleshooting integration issues, or gath…

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Retrieves the alert grouping settings for a specific configuration identified by its unique ID in PagerDuty. This endpoint allows users to access detailed information about how alerts are grouped for a particular service or team. It's useful for reviewing current grouping rules, understanding the logic behind incident…

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Retrieves detailed information about a specific automation action invocation in PagerDuty. This endpoint allows you to fetch the current state, results, and metadata of a previously executed automation action. It's particularly useful for tracking the progress of long-running automations, auditing past actions, or tro…

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Retrieves a list of automation action invocations from the PagerDuty incident management platform. This endpoint allows users to query and review the history of automated actions that have been executed within their PagerDuty environment. It can be used to audit automation processes, track the frequency and timing of…

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Retrieves detailed information about a specific team association with an Automation Actions runner in PagerDuty. This endpoint confirms whether a particular team has access to a given runner and returns the team's details. Use this action when you need to: - Verify that a specific team is associated with a runner - Ge…

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Retrieves detailed information about the association between a specific automation action and a service in PagerDuty. This endpoint returns both the automation action details (including ID, name, type, and configuration) and the service details (including ID, name, type, and status) for the specified association. Use…

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Retrieves detailed information about a specific business service by its ID. Returns the business service's name, description, point of contact, associated team, and other metadata. Use this when you need to view or verify the details of a single business service. Note: This endpoint returns configuration data only - i…

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Retrieves the service dependencies for a specific business service in PagerDuty. This endpoint allows you to fetch a list of services that are dependent on or related to the specified business service, helping to understand the interconnections within your incident management structure. Use this when you need to analy…

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Retrieves impactors (typically incidents) currently affecting business services. Use this to monitor which incidents are impacting services, identify cascading failures, and prioritize incident response based on business impact. **Parameters:** - ids (optional): Filter by specific business service IDs. Accepts a singl…

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Retrieves a list of business services impacted by a specific PagerDuty incident. This helps assess the broader business impact and identify which business stakeholders need to be notified during incident response. Use this action to: - Understand which business services are affected by an incident - Prioritize inciden…

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Retrieve a list of business services from your PagerDuty account. Business services represent the high-level business capabilities that your technical services support. They provide a business-oriented view of your infrastructure, helping you understand which business functions are affected during incidents. This endp…

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